Complete guide to Hubspot calling FAQs

The Hubspot calling tool lets your team place, receive, and record calls directly from the CRM, but there are important limits, settings, and eligibility rules you must understand before you rely on it for daily outreach.

This article explains how calling works, which countries are supported, how minutes and limits are calculated, and what you can do if your calls are failing or your number cannot be registered.

How Hubspot calling works

The calling feature routes calls through Hubspot's calling provider, not your personal phone line. You can either place calls from your browser or from the Hubspot mobile app, depending on your subscription and region.

When you call a contact from a record, the system uses one of these options:

• A phone number provided through the tool
• A registered existing phone number that you verify
• An outbound call placed over VoIP within the interface

Each call uses a portion of your monthly calling minutes. The exact allowance depends on your subscription tier and user licensing.

Hubspot calling limits and minutes

Every account has a monthly pool of minutes that reset on a fixed cycle. Hubspot calculates time for both inbound and outbound calls, including ringing and connection time, so total usage can exceed what you expect if calls ring for a long time but never connect.

How minutes are counted in Hubspot

Minutes are usually rounded up to the nearest whole minute. For example:

• A 10-second call may be charged as one full minute.
• A 61-second call may be charged as two minutes.

Your plan may also limit the number of users who can access the calling feature, as well as:

• Maximum calls per user per day
• Maximum call length per conversation
• Regional restrictions based on country of the contact

What happens when you reach Hubspot limits

If you hit your account minute limit, calling will stop working until minutes reset or your quota is increased through an upgrade or add-on. Some accounts can purchase additional bundles, while others must move to a higher subscription tier.

When a user reaches their personal limit, they might see alerts in the Hubspot calling interface and be temporarily blocked from placing new calls.

Supported countries for Hubspot calling

Due to telecommunication regulations and fraud prevention, Hubspot does not support outbound or inbound calling for all countries. Availability depends on both your company's location and the destination number.

Understanding country eligibility in Hubspot

Common rules for supported calling regions include:

• Some countries allow full outbound and inbound calls.
• Some only allow outbound calling.
• Others are fully blocked for security or regulatory reasons.

Additionally, emergency calling is not supported. You must use a traditional phone service for emergency numbers in any region.

Phone number registration rules in Hubspot

In many regions, registering a number requires verifying that you own it. Typically you will:

1. Add the number in your calling settings.
2. Request a verification call or SMS code.
3. Confirm the code in the interface.

Depending on your country, local authorities or telecom providers may require documentation such as business registration, proof of address, or identification before you can purchase or activate a new number in Hubspot.

Managing your Hubspot calling numbers

You can manage numbers from the calling settings area in the platform. From there you can view current numbers, assign them to users, and configure recording and compliance settings.

Adding and assigning numbers in Hubspot

The typical workflow for adding a new calling number is:

1. Open your account settings.
2. Navigate to the calling or voice section.
3. Choose to purchase or connect a number.
4. Follow the guided steps for verification.
5. Assign the number to one or more users or teams.

Some accounts may be limited to a maximum number of purchased lines, based on subscription level and region.

Call recording options in Hubspot

Depending on your region and plan, you may be able to record calls automatically or manually. Key considerations include:

• Local laws may require obtaining consent from one or all parties.
• You may need to configure pre-call announcements.
• Recordings are usually stored on contact or deal records.

Always review the legal requirements of your jurisdiction and your contact's jurisdiction before turning on recording in Hubspot.

Troubleshooting Hubspot calling issues

Call failures can result from local carriers, device settings, or platform limits. Before contacting support, work through a simple checklist to isolate the problem.

Common call failures in Hubspot

Typical issues and causes include:

• Call will not start: Browser does not have microphone permissions or your device is offline.
• Call drops quickly: Unstable internet or low bandwidth.
• Destination unreachable: Country or specific number type is unsupported.
• Number blocked: Carrier spam filtering or incorrect caller ID configuration.

Users should also ensure they have remaining minutes and that their user license still includes the calling feature.

Step-by-step troubleshooting in Hubspot

When a call fails, try the following steps:

1. Confirm your internet connection is stable.
2. Check that your browser or app has microphone access.
3. Test with another contact number in a supported country.
4. Disable conflicting extensions or VPNs that might interfere with VoIP traffic.
5. Review your account calling limits and renewal date.

If calls still fail, collect call attempt timestamps, screenshots, and example numbers, then provide them when contacting support for faster resolution.

Compliance and best practices in Hubspot calling

Outbound calling must respect telecom laws, consent rules, and privacy regulations. Hubspot provides tools to help, but you remain responsible for legal compliance.

Legal and ethical calling practices

Follow these guidelines when using the calling feature:

• Only contact people who have a legitimate relationship or clear interest.
• Honor do-not-call or do-not-contact requests immediately.
• Provide clear identification at the start of the call.
• Document consent where applicable.

If your region requires special registration for telemarketing or call recording, complete those steps before launching large outbound campaigns.

Learning more about Hubspot calling

The official documentation offers detailed, always up-to-date information on supported countries, limits, and any current restrictions. You can review the full calling FAQ directly on the Hubspot knowledge base at this page.

For broader CRM strategy, sales process optimization, or to integrate calling with your automation and reporting, you can also consult specialists such as Consultevo for tailored guidance.

By understanding how calling limits, regional support, and compliance requirements work, you can configure Hubspot to support efficient, reliable outreach while staying within legal and technical boundaries.

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