Hubspot Marketplace FAQ Guide
The Hubspot App and Asset Marketplace gives you a central, secure place to discover, install, and manage apps, templates, and integrations that extend your CRM. This guide walks you through the most important marketplace questions, from how billing works to what to do if an installed listing is not performing as expected.
What is the Hubspot Marketplace?
The Hubspot Marketplace is a collection of apps, themes, templates, and integrations that connect directly with your Hubspot CRM tools. Listings can be built by Hubspot, partners, or third-party developers and are reviewed before being published.
On each listing, you can typically find:
- A description of what the app or asset does
- Pricing details and free vs. paid tiers
- Installation and connection instructions
- Support and contact information provided by the developer
- User reviews and ratings
Some listings are free, while others require a subscription or one-time purchase. The provider, not Hubspot, sets pricing and terms.
How Hubspot Marketplace listings are purchased
When you decide to buy a paid listing in the Hubspot Marketplace, the billing relationship is usually between you and the app or asset provider, not directly with Hubspot. This means the provider controls:
- Subscription price and billing frequency
- Available plans and trial options
- Refund and cancellation policies
Many providers process payments using their own billing systems. In those cases, you will be redirected from Hubspot to the provider’s checkout page and asked to enter your payment details there.
Always review the price, billing cadence, and terms listed on the marketplace page before confirming any purchase.
Managing Hubspot Marketplace billing and refunds
Where to find Hubspot-related marketplace charges
After you purchase an app or asset, your payment confirmation and receipts come from the provider that manages billing. You can usually find details by:
- Checking your email for payment receipts or invoices
- Logging into the provider’s website or account portal
- Reviewing the billing section in your Hubspot account if the provider uses Hubspot-native billing
If you do not recognize a charge, compare it with your installed apps in your Hubspot account and with any active subscriptions on the provider’s website.
Requesting a refund for a Hubspot Marketplace listing
Because providers set their own policies, refund requests must go directly to the app or asset developer. Follow these steps:
- Open the listing’s page in the Hubspot Marketplace.
- Locate the support or contact section.
- Use the listed email, form, or ticket system to explain why you are requesting a refund.
- Include purchase details such as date, plan, and email address used for billing.
Hubspot support cannot override a provider’s refund decision, but they can help you locate the right provider contact details through the listing page.
Installing and uninstalling Hubspot Marketplace apps
How to install an app from the Hubspot Marketplace
To add a new integration to your Hubspot account:
- Sign in to your Hubspot portal with the correct user permissions.
- Navigate to the App Marketplace from the main navigation.
- Search for the app or browse by category.
- Select the listing to review its features, pricing, and requirements.
- Click Install app or the equivalent button.
- Follow the connection flow, authorizing Hubspot access when prompted.
Some apps may ask you to log into an external system (for example, your email provider or an accounting tool) in order to complete the connection.
How to uninstall an app from Hubspot
If you no longer need an integration, you can remove it from your Hubspot portal:
- Go to your Hubspot account settings.
- Open the section that lists connected apps or integrations.
- Select the app you want to remove.
- Click the option to uninstall, disconnect, or remove.
- Confirm the removal and review any prompts about data deletion or sync behavior.
Uninstalling an app in Hubspot does not always cancel billing. Visit the provider’s billing portal or contact them directly to ensure your subscription is properly cancelled.
Support for Hubspot Marketplace apps and assets
Who supports your Hubspot Marketplace listing?
Each listing on the Hubspot Marketplace includes details about who provides support. In many cases, the developer or partner is your primary support contact, not Hubspot.
Typical support channels listed on a marketplace page include:
- Support email address
- Help desk or ticket submission link
- Knowledge base articles or documentation
- Office hours or live chat links (if available)
If the listing is published by Hubspot itself, you may see references to official Hubspot support resources and documentation.
When to contact Hubspot support vs. the app provider
Use this quick guideline:
- Contact the provider if you have issues with app features, pricing, subscription changes, data inside their system, or marketplace listing content.
- Contact Hubspot support if you experience problems with your Hubspot account access, general CRM tools, or marketplace access and permissions.
For detailed, official information about support responsibilities, refer to the FAQ section on the original resource at this Hubspot knowledge base article.
Security and data in the Hubspot Marketplace
Every app or asset that integrates with Hubspot may request specific permissions to access or modify CRM data. Before installing anything from the Hubspot Marketplace, carefully review:
- The permissions the app is requesting
- What data will be synced or stored
- Any references to data retention and deletion
Providers are required to follow Hubspot marketplace policies, but each provider is still responsible for its own security practices and terms. If you handle sensitive data, confirm how your chosen app processes and protects that information.
Best practices for using the Hubspot Marketplace
Evaluate Hubspot apps before installing
To avoid installing solutions that do not fit your needs, use this checklist:
- Read the full listing description and feature list.
- Check current reviews and ratings for real user feedback.
- Confirm required Hubspot subscription levels and limits.
- Review pricing and renewal terms carefully.
- Test with a free plan or trial if available.
Keep your Hubspot integrations organized
Over time, your team may install multiple integrations. To keep your Hubspot account clean and secure:
- Audit connected apps regularly and remove unused ones.
- Limit integration installation to admins or trusted users.
- Document which teams use each app and why.
- Monitor sync behavior after major Hubspot or app updates.
Where to learn more about Hubspot Marketplace features
For more detailed technical or strategic help beyond standard FAQs, you can work with CRM and integration specialists. One option is to consult experts who implement and optimize Hubspot ecosystems, such as the team at Consultevo, who focus on CRM strategy and marketing operations.
To stay current with the latest guidelines, changes, and policies, always reference the official Hubspot documentation, especially the dedicated FAQ for marketplace customers. That resource explains how listings are vetted, how billing is handled across different providers, and how to get help if something is not working as expected in your Hubspot account.
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