How to Update Your Hubspot Partner Employee Email Domain

Managing partner employee access in Hubspot is easier when your email domain is correctly configured. This guide explains how to update the partner employee email domain so new users are automatically recognized as partner employees and tied to the right partner account.

What the Hubspot Partner Employee Email Domain Does

The partner employee email domain is used by Hubspot to automatically associate new users with your partner account when they sign up using a matching business email address.

When the domain is correctly set:

• New users with that domain are recognized as partner employees.
• They can be associated with your partner account record.
• Your partner reporting and permissions are easier to manage.

If your company changes its email domain or branding, you should update this setting to keep your Hubspot partner records accurate.

Before You Update the Hubspot Partner Email Domain

Before making changes, confirm the following details inside your partner account:

• Your current company email domain (for example, example.com).
• Whether all partner employees use the same domain.
• Who in your organization has Super Admin permissions in Hubspot.

Only users with the correct permissions will be able to view and change partner-level settings in the account.

Steps to Change the Hubspot Partner Employee Email Domain

Use the following steps as a checklist when you need to modify the existing domain for partner employees. The process is done from within your partner account settings in Hubspot.

1. Sign in to Your Hubspot Partner Account

1. Open your web browser.
2. Navigate to your main Hubspot login page.
3. Sign in with your partner Super Admin or relevant admin user.

Make sure you are in the correct partner account if you have access to multiple portals.

2. Access Hubspot Partner Tools Settings

1. From the main navigation bar, go to your settings area.
2. Locate the section related to partner tools or partner program settings.
3. Look for options that control partner employee configuration and account association.

Inside this area, you will find the email domain field used for partner employee identification.

3. Locate the Partner Employee Email Domain Field

Within the partner tools section, find the specific setting that lists your current partner employee email domain. This field is typically a text input that stores a single domain, such as yourcompany.com.

Review the current value and confirm whether it matches the domain that all current partner employees are using. If it no longer matches, you should update it.

4. Update the Hubspot Email Domain Value

1. Click into the partner employee email domain input field.
2. Remove the outdated domain if necessary.
3. Type your new primary business email domain. Use only the domain (no http:// or https://).
4. Double-check spelling and punctuation.

The domain you enter here will be used by Hubspot to recognize and associate new users as partner employees when they use matching email addresses.

5. Save Your Changes in Hubspot

1. After entering the new domain, look for a Save or Update button in the settings panel.
2. Click to save the new configuration.
3. Wait for the confirmation message or indicator that the settings have been updated.

Once saved, the new partner employee email domain becomes active for future user associations in your partner account.

How the New Email Domain Works in Hubspot

After you update the partner employee email domain, Hubspot uses this domain in the background when new users join the platform with matching email addresses.

In practice, this means:

• When a user signs up with an email that ends in your configured domain, they can be identified as a partner employee.
• Your partner account can be used to associate that user and track their partner status.
• Reporting and partner program metrics will reflect the correct employee list.

This reduces manual work and helps maintain clean partner data over time.

Best Practices for Maintaining Hubspot Partner Email Domains

Keep your partner employee email domain accurate by following a few ongoing best practices:

• Review after rebranding: Any time your organization rebrands or changes domains, immediately update the email domain field.
• Standardize company email usage: Encourage partner employees to use official company emails rather than personal addresses.
• Audit partner users regularly: Periodically review partner employee lists in Hubspot to ensure they match active team members.
• Document your settings: Keep a simple internal document that records which domain is configured for partner use.

These habits help you avoid confusion when users join or leave the organization.

Troubleshooting Hubspot Partner Email Domain Issues

If new partner employees are not being recognized correctly, use these checks:

• Confirm the email domain in your settings exactly matches the user emails.
• Check for typos, extra spaces, or subdomains in the domain field.
• Verify that the employee is signing up via approved Hubspot partner paths.
• Ensure you are editing settings in the correct partner account.

For additional technical instructions or updated screenshots, refer to the official documentation on the Hubspot Knowledge Base at this support page.

Additional Resources for Optimizing Your Hubspot Partner Setup

Beyond the partner employee email domain, review other configurations that influence performance, reporting, and collaboration in your Hubspot partner environment. Pay attention to:

• User permissions and roles for partner employees.
• Account associations between partner portals and client portals.
• Reporting dashboards that track partner performance and program metrics.

If you need hands-on consulting, implementation support, or broader CRM strategy guidance, you can explore services from specialized partners such as Consultevo, which focus on improving setup and integrations.

Summary

Updating the partner employee email domain ensures that your Hubspot partner account correctly identifies and associates new team members. By keeping this single setting aligned with your active company domain, you improve data accuracy, reduce manual user management, and maintain reliable partner reporting over time.

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