How to Fix Hubspot Video Playback Issues

If videos hosted in Hubspot are not playing, you can follow a structured troubleshooting process to quickly find and resolve the cause. This guide walks you through browser checks, network settings, device tests, and key Hubspot-specific steps to restore smooth video playback.

Common Reasons Hubspot Videos Stop Working

Before changing advanced settings, it helps to understand the typical causes of playback problems. Most issues with Hubspot videos fall into one of these categories:

Temporary browser glitches or outdated versions
Network or firewall restrictions blocking the video domain
Conflicting browser extensions or content blockers
Device-related performance or compatibility problems
Account or hosting issues within Hubspot itself

Working through each area methodically will help you identify whether the problem is local to your device or browser, related to your network, or connected to settings in Hubspot.

Initial Browser Checks for Hubspot Video Playback

Start with basic browser troubleshooting before you change anything in your account. Many Hubspot video problems can be fixed in a few quick steps.

Step 1: Refresh and Reopen the Hubspot Page

Reload the page where the video is embedded.
Close the tab completely.
Open a new tab and navigate back to the same Hubspot page.
Try playing the video again.

Sometimes a temporary loading problem or cached script prevents the player from initializing correctly.

Step 2: Clear Cache and Cookies

If a simple refresh does not help, try clearing cached data, which can interfere with scripts used by the Hubspot video player.

Open your browser settings or preferences.
Locate the option to clear browsing data.
Select cached images, files, and cookies.
Restart the browser and open your Hubspot content again.

After clearing data, log back in if required and test whether the video now plays correctly.

Step 3: Test Another Browser

Testing Hubspot videos in a second browser helps determine if the problem is browser-specific.

Open Chrome, Firefox, Safari, or Edge, depending on what you normally use.
Sign in to your account if required.
Navigate to the same Hubspot page and attempt to play the video.

If the video works in one browser but not another, focus on extension conflicts, privacy settings, or outdated versions in the problem browser.

Check Network and Security Settings Affecting Hubspot

Network filters and security tools can block video domains used by Hubspot. If videos fail to load or buffer endlessly, review the following areas.

Step 4: Try a Different Network

To see if your current connection is the issue:

Disconnect from your office Wi-Fi and connect to a mobile hotspot, or
Use a different trusted network, such as a home connection.

Open the same Hubspot content and attempt playback. If the video plays on another network, your original network may be blocking the video domain or throttling streaming media.

Step 5: Review Firewall and Content Filters

Corporate and institutional firewalls might restrict streaming services or video CDNs used by Hubspot. Work with your IT or network administrator to:

Verify that traffic to Hubspot domains is allowed.
Confirm that video CDN and analytics domains are not blocked.
Whitelist relevant URLs if your security policy allows it.

Once rules are updated, reload the page and try the video again.

Device and Extension Troubleshooting for Hubspot Videos

If network checks do not reveal a problem, the issue may be related to your device configuration or installed extensions that affect media playback.

Step 6: Disable Browser Extensions Temporarily

Ad blockers, privacy tools, and script managers sometimes prevent Hubspot video components from loading correctly.

Open your browser’s extensions or add-ons settings.
Temporarily disable ad blockers, script blockers, or security extensions.
Restart the browser.
Revisit the Hubspot page and test the video.

If the video works after disabling extensions, re-enable them one at a time to find the specific extension causing the conflict.

Step 7: Test on Another Device

Playing the same Hubspot video on a different device helps you see whether the issue is specific to a single computer or mobile device.

Use another laptop, desktop, or mobile phone.
Open the same page or email containing the video.
Attempt to play the video and note whether playback works.

If the video works on one device but not another, you may need to update your operating system, graphics drivers, or browser on the affected machine.

Hubspot Account and Hosting Considerations

Once you have tested browsers, networks, and devices, confirm that your video content is properly configured and active within Hubspot.

Step 8: Confirm the Video Still Exists in Hubspot

If you have access to the account that hosts the content:

Sign in to your Hubspot portal.
Open the file manager or video tools where media is stored.
Verify that the video file appears, is published, and is not archived or deleted.
If the video has been removed, upload a replacement and update any pages or emails using it.

View the preview of the video from within the Hubspot interface to confirm it plays there as expected.

Step 9: Review Embedded Hubspot Video Settings

For embedded videos on pages, blogs, or landing pages, verify that:

The correct video is selected in the module or embed field.
Any access restrictions or password settings align with your audience.
The page has been updated and published after changes.

If your site uses custom templates or scripts around the embed, confirm that recent design changes did not disrupt the Hubspot video player.

When to Contact Hubspot Support

If you have followed all of the steps above and videos still do not play, the issue may be related to your specific portal configuration or a temporary service problem.

Before reaching out, gather as much detail as possible:

The exact URL of the Hubspot page or email preview where the video fails.
Screenshots or screen recordings showing the behavior.
The browsers and devices tested, including versions.
Any error messages shown by the player or browser console.

Then contact official support through your Hubspot account. You can also review the original help article at this Hubspot video troubleshooting page to confirm you have completed all recommended steps.

Improve Your Overall Hubspot Setup

Resolving video playback is one part of maintaining a reliable digital experience. To optimize performance, analytics, and integration across your marketing stack, consider working with a specialist who understands both technical configuration and strategy.

You can learn more about broader digital optimization, including CRM alignment and site performance, from partners such as Consultevo, which offers consulting services for complex marketing and sales ecosystems.

Summary: Restoring Reliable Hubspot Video Playback

To recap, when videos in Hubspot are not playing, follow this sequence:

Refresh the page and try again.
Clear cache and cookies, then retest.
Try another browser to rule out browser-specific issues.
Test a different network and, if needed, adjust firewall rules.
Disable extensions and check again.
Test on another device.
Confirm that the video exists and is published in Hubspot.
Verify the embed or module configuration.
Collect details and contact Hubspot support if the issue persists.

By working through these structured checks, you can quickly narrow down the source of the problem and restore reliable video playback for your Hubspot content.

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