How to Add Product Reviews and Ratings in GoHighLevel

If you manage e-commerce products in GoHighLevel and track tasks in tools like ClickUp, you can quickly configure built-in review and rating options to boost buyer trust. This guide walks you step by step through enabling and managing product reviews so your online store looks professional and conversion-focused.

The instructions below are based on the official GoHighLevel documentation for e-commerce reviews and explain how to display both star ratings and written feedback on your product pages.

Understanding GoHighLevel Product Reviews

Product reviews in GoHighLevel allow your customers to leave a star rating and a text comment directly on a product. These reviews are then visible to new visitors, helping them evaluate quality and make faster purchase decisions.

Key points about the review and rating feature:

• Reviews are tied to individual products in your store.
• Star ratings are visible on the product detail page.
• Customers can submit written comments that you can approve and manage.
• You can globally activate or deactivate reviews from the product settings in GoHighLevel.

Before you start, make sure your e-commerce store is already created and that your products are added in GoHighLevel so the review options are available.

Where to Configure Reviews in GoHighLevel

The review and rating controls live inside the product editor of your e-commerce store. Once you open a specific item, you will see a dedicated area for enabling reviews and configuring how ratings appear.

At a high level, the workflow looks like this:

1. Open your e-commerce store in GoHighLevel.
2. Select the product you want to edit.
3. Locate the review and rating section in the product settings.
4. Enable reviews and adjust any available options.
5. Save your product so the changes are applied to your live store.

Step-by-Step: Enable Product Reviews in GoHighLevel

Follow these step-by-step instructions to turn on reviews for a product. The exact labels and buttons will match the product editor interface documented on the official help page.

1. Open the Product in GoHighLevel

1. Log in to your GoHighLevel account.
2. Navigate to your Sites or Funnels area, then open the Store or Products section depending on how your account is organized.
3. Locate the e-commerce product you want to edit.
4. Click the product name to open the detailed product editor.

Once inside the product editor, you can manage basic information like title, price, images, and also the review section.

2. Locate the Review and Rating Settings

Within the product editor, scroll through the options until you find the dedicated review or rating area described in the official documentation. It typically appears along with other product-specific settings.

In this section you will see options to:

• Turn reviews on or off for the product.
• Control visibility of the star rating.
• Manage how reviews are displayed to visitors.

If you do not see this area, confirm that you are editing an e-commerce product and that your store feature is enabled in GoHighLevel.

3. Enable Reviews for the Product

1. Within the review settings for the product, locate a toggle or checkbox labeled similarly to Enable Reviews or Allow Product Reviews.
2. Turn this option on so customers can submit feedback.
3. Verify that star ratings are also enabled if there is a separate control for ratings.

After you enable reviews, the product page will show the rating area and review form according to the default layout provided by GoHighLevel.

4. Configure How Ratings Are Displayed

Depending on your version and template, GoHighLevel allows some control over how the rating appears. Refer to the source guide for screenshots and exact labels, but you can usually manage:

• Showing the average star rating next to the product title.
• Displaying the total number of reviews.
• Ordering reviews (e.g., newest first).

Adjust these options based on your design and customer experience goals. Highlighting the average rating near the price often increases trust and improves conversions.

5. Save and Publish the Product

1. After enabling and configuring reviews, scroll to the bottom or top of the editor.
2. Click Save or Update to apply changes.
3. If you are working inside a funnel or website version, ensure the funnel step or page is also saved and published so the review section appears live.

Once saved, visit the live product URL to confirm that the review block and star ratings are visible.

How Customers Leave Reviews in GoHighLevel Stores

When reviews are enabled for a product, your buyers can submit feedback directly from the live product page. GoHighLevel presents a simple interface that typically includes:

• A star selector, usually from 1 to 5 stars.
• A text field for the written review.
• Fields for name or other identifying information if configured.

After submission, reviews follow the workflow defined by your e-commerce settings. Some setups show them instantly, while others may require moderation. Consult the official help article for the most accurate representation of the process in your specific GoHighLevel environment: official GoHighLevel review guide.

Best Practices for Using GoHighLevel Reviews

To get the most benefit from product reviews inside GoHighLevel, consider these best practices grounded in e-commerce and conversion optimization principles:

• Enable reviews on all flagship products so you can build social proof across your catalog.
• Encourage buyers to leave feedback using automated post-purchase emails or SMS flows.
• Monitor new reviews regularly to respond to questions and address issues quickly.
• Showcase high-rated products in your funnels or featured sections to lift average order value.
• Use consistent product naming so reviews are clearly associated with the right items.

Because these reviews live within your GoHighLevel environment, you can also connect them with automation, tags, and follow-up campaigns to deepen your relationship with customers.

Troubleshooting GoHighLevel Review Issues

If reviews or ratings are not appearing as expected, check the following common issues before contacting support:

1. Product type: Make sure the item is configured as an e-commerce product, not a different asset type.
2. Review toggle: Confirm the review and rating options are enabled in the product editor.
3. Publishing status: Make sure the product page or funnel step is saved and published.
4. Theme or template: Verify that your page design includes the product review component or block where ratings are rendered.
5. Cache and browser: Clear cache or test in an incognito window to rule out caching issues.

If you still have problems after these checks, compare your settings with the screenshots and instructions on the official documentation page linked above. That guide reflects the latest interface and ensures your GoHighLevel account is configured correctly.

Next Steps: Optimize Your Store Beyond GoHighLevel Reviews

Adding product reviews is only one part of creating a high-converting e-commerce experience. You can also improve:

• Product descriptions and imagery.
• Funnel structure and upsells.
• Automation sequences for review requests.
• SEO optimization of product pages.

For more strategic help improving your GoHighLevel implementation, including funnels, CRM automations, and SEO-focused store design, consider expert resources such as Consultevo, which specializes in technical and growth-focused setups.

By correctly enabling product reviews and ratings as outlined in the official documentation, and by aligning them with your broader e-commerce strategy, you can turn GoHighLevel into a powerful hub for trustworthy, conversion-ready product pages.

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