How to Cancel a Scheduled or Processing Marketing Email in Hubspot

Managing email sends in Hubspot is easier when you know exactly how to stop, cancel, or reschedule a marketing email before it reaches your contacts. This guide walks you through each scenario so you can control your campaigns with confidence.

Before You Cancel a Hubspot Email Send

Before stopping a campaign, it is important to understand how the email sending process works inside Hubspot. Once an email moves into processing or has already been delivered, some actions cannot be reversed.

Use this guide when you need to:

• Cancel a scheduled marketing email before it begins sending.
• Stop a marketing email that is currently processing.
• Confirm what happens after an email has already been sent.

All instructions below refer to standard marketing emails in the Hubspot email tool, not transactional or one-to-one emails.

Accessing Your Marketing Email in Hubspot

To cancel or stop a campaign, you must first open the correct email in your Hubspot account. The navigation may vary slightly depending on your subscription and interface, but the general flow is the same.

1. Log in to your Hubspot account.
2. In the main navigation, go to Marketing > Email.
3. Open the Regular or Automated tab, depending on where your email was created.
4. Locate the email you want to cancel based on its name, subject, or status.

Once you have found the correct item, review the Status column to see whether it is Scheduled, Processing, or already Sent.

How to Cancel a Scheduled Hubspot Marketing Email

When an email is scheduled for a future date and time, you can cancel or reschedule it as long as it has not yet entered the processing stage. Follow these steps to safely cancel a scheduled email in Hubspot.

Step-by-Step: Cancel a Scheduled Email in Hubspot

1. In the email dashboard, find the email with the status Scheduled.
2. Click the name of the email to open its details screen.
3. In the upper-right corner, locate the button labeled Actions or similar scheduling control.
4. Select Unschedule or cancel send (exact wording may vary by interface update).
5. Confirm your choice when prompted.

After you unschedule, the email status will typically return to a draft-like state. At that point you can edit the content, adjust the recipients, or choose a new send time.

Rescheduling a Hubspot Email After Canceling

Once you have cancelled the original date, you can set a new send time directly in the email editor.

1. Open the email from the marketing email dashboard.
2. Click Send or Schedule.
3. Select a new date and time.
4. Confirm the updated schedule and review the recipient list again.

Always double-check your subject line, preview text, and recipient criteria in Hubspot before confirming a new schedule.

How to Stop a Processing Hubspot Marketing Email

In some situations, an email begins sending earlier than expected, or you realize a mistake right after it starts. When the status changes to Processing in Hubspot, the platform is actively sending the email to your selected recipients.

Important Limits in Hubspot While Processing

Once an email enters processing, some contacts may have already received it, while others are still queued. Stopping a processing email will only prevent further sends; it will not recall messages that have already reached inboxes.

Step-by-Step: Stop a Processing Email in Hubspot

1. Navigate to Marketing > Email in your Hubspot account.
2. Locate the email with the status Processing.
3. Click the email name to open the email performance or details page.
4. Look for a Stop or Cancel send control on the screen (typically near the top right or in an actions menu).
5. Click the control and confirm that you want to stop the send.

After confirmation, Hubspot will immediately halt any remaining deliveries. Contacts who have not yet received the message will no longer be sent that particular email.

What Happens After a Hubspot Email Is Fully Sent

Once the status of a marketing email shows as Sent, the campaign is complete. At this point, you can no longer cancel, stop, or recall the email through Hubspot.

However, you can still take follow-up actions:

• Review performance metrics such as opens, clicks, and bounces.
• Create a follow-up segment of non-openers for another send.
• Send a corrected version of the email with an updated subject line.
• Update lists or automation workflows to prevent similar issues in the future.

All of these actions are available in the email performance view in Hubspot, allowing you to analyze and respond to campaign results.

Best Practices for Managing Hubspot Email Sends

Reducing the need to cancel or stop emails often comes down to better preparation and review. Consider adding these practices to your email process inside Hubspot.

Pre-Send Checklist in Hubspot

• Verify the correct audience lists and exclusion lists.
• Test all personalization tokens for names, companies, and links.
• Send a test email to internal stakeholders for final review.
• Use the preview function across devices and email clients.
• Confirm scheduling time zones within Hubspot if you work with global audiences.

Using Hubspot Workflows to Reduce Errors

Automated workflows in Hubspot can help prevent accidental sends by adding checks and delays.

• Include enrollment criteria that strictly match your ideal audience.
• Add internal notification steps before key marketing emails are sent.
• Use delays to give your team time to review and pause contacts if needed.

By combining careful reviews with automation controls, you will rarely need to cancel a scheduled or processing marketing email.

Where to Learn More About Hubspot Email Sending

For the most accurate and current interface details, always reference the official documentation. You can view the original help article about cancelling a scheduled or processing marketing email at Hubspot’s knowledge base. Interface labels or button names may change over time, but the overall process and limitations remain similar.

If you want expert guidance on broader digital strategy that includes email marketing, automation, and CRM optimization, you can also visit Consultevo for consulting and implementation support.

By understanding exactly how to cancel scheduled emails, stop processing sends, and respond after messages are delivered, you can manage your Hubspot marketing email program with greater control and confidence.

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