How to Use the Hubspot Prospecting Queue Effectively

The Hubspot prospecting queue helps sales reps organize outreach tasks, stay focused, and move deals forward without losing track of key activities.

This guide walks through how the prospecting queue works, how to manage tasks inside it, and how to customize your workflow so you can work your entire list quickly and efficiently.

What Is the Hubspot Prospecting Queue?

The prospecting queue in Hubspot is a focused workspace where you can process a sequence of tasks for your contacts without jumping between tools or screens.

From this single view, you can:

• See upcoming tasks across your assigned contact records
• Call, email, and log activities directly from the queue
• Update task statuses as you work
• Control which tasks show up and in what order

The goal is to keep you on one clear path of actions, so you are not distracted by the full CRM while you are prospecting.

Accessing the Prospecting Queue in Hubspot

To start using the prospecting queue in Hubspot, follow these steps:

1. In your CRM, navigate to the Prospecting section (location may vary based on your subscription and navigation settings).
2. Open the Queue view to see your list of prospecting tasks.
3. Filter or sort tasks as needed to focus on the work you want to complete first.

Once you are in the queue, you will see each task with details like the contact name, due date, task type, and any notes you have logged.

Understanding Task Types in the Hubspot Queue

The prospecting queue supports different kinds of tasks so you can run varied outreach from one screen.

Common Hubspot Prospecting Task Types

• Call tasks – reminders to call contacts using the integrated calling tools or your phone.
• Email tasks – prompts to send a one-to-one email or use a template.
• To-do tasks – flexible reminders for research, social touches, or admin work.
• LinkedIn tasks (if enabled) – reminders to connect or send InMail.

Each task is tied to a contact, company, deal, or ticket, giving you context while you work the queue.

How to Work Through the Hubspot Prospecting Queue

The power of the prospecting queue in Hubspot comes from working tasks in a focused, sequential way.

Step-by-Step Workflow Inside the Hubspot Queue

1. Open the first task

   From the queue, click the task at the top of your list. The contact record details will appear alongside the task so you can see timeline, notes, and previous activities.

2. Review recent activity

   Scan recent emails, calls, and notes to personalize your outreach and avoid repeating past messages.

3. Complete the required action
   • Place a call directly from the contact timeline or your calling widget.
   • Send an email using a template or a custom message.
   • Log a note or complete a to-do task.
4. Update the task status

   Mark the task as Complete, or change the outcome (such as No answer, Left voicemail, or Reschedule) using your task options.

5. Schedule the next step

   If needed, create a follow-up task directly from the contact record. This keeps your pipeline moving and ensures you always know the next action.

6. Move to the next task

   Click Next in the queue view to proceed automatically to the following task without going back to a full list.

Repeating this pattern lets you move through large lists of contacts in a structured and efficient way.

Filtering and Sorting Tasks in the Hubspot Queue

To keep the prospecting queue manageable in Hubspot, use filters and sorting options to focus on the most important work.

Useful Hubspot Queue Filters

• Task type – work only call tasks, only email tasks, or a specific type.
• Due date – prioritize overdue tasks or those due today.
• Owner – see tasks assigned to you or a specific teammate.
• Priority – focus on high-priority outreach first.

Sorting by due date or priority ensures you never miss an important follow-up.

Best Practices for Using the Hubspot Prospecting Queue

To get the most from the prospecting queue in Hubspot, align your daily routine and task creation habits with how the queue works.

Daily Routine Tips

• Start your day by opening the prospecting queue instead of your full contact list.
• Batch similar task types together (for example, all calls first, then follow-up emails).
• Avoid multitasking between inbox, meetings, and unrelated tools while you are in the queue.
• Reserve dedicated time blocks on your calendar for queue work.

Task Creation Tips

• Create a clear follow-up task after every meaningful interaction.
• Use consistent naming or descriptions so you instantly know what each task means.
• Set realistic due dates to keep your schedule manageable.
• Use task associations (contacts, companies, deals) to preserve full context.

When you build good task habits, the queue becomes a reliable, prioritized workflow for your entire pipeline.

Personalizing Outreach from the Hubspot Queue

Working from a queue does not mean sending generic messages. Hubspot shows contact timeline details right next to your tasks so you can personalize every touch.

Before you call or email, quickly review:

• Recent emails or form submissions
• Pages viewed on your website
• Previous call notes or meeting outcomes
• Any custom properties important to your sales process

Use these insights to tailor your script, reference specific interests, and increase engagement rates.

When to Adjust Your Hubspot Prospecting Queue Strategy

Review your results regularly and adjust how you use the queue in Hubspot.

• If you have many overdue tasks, reduce the number you schedule each day.
• If response rates are low, refine your email templates and call scripts.
• If the queue feels cluttered, archive or complete tasks that are no longer relevant.
• If you work in a team, standardize task types, naming, and follow-up rules.

Continuous optimization keeps your prospecting experience smooth and effective.

Additional Resources for the Hubspot Prospecting Queue

For full technical details and up-to-date functionality, you can review Hubspot’s official documentation on using the prospecting queue here: Hubspot prospecting queue guide.

If you need strategic help optimizing your sales workflows, CRM setup, and queue usage, you can explore consulting and implementation services at Consultevo.

By combining disciplined task management with the prospecting queue in Hubspot, you can run a consistent, high-volume outreach process while maintaining personalization and control over every step.

Need Help With Hubspot?

If you want expert help building, automating, or scaling your Hubspot , work with ConsultEvo, a team who has a decade of Hubspot experience.

Scale Hubspot

“`