How to Fix LinkedIn Ads Connection Issues in Hubspot
When your LinkedIn Ads connection stops working in Hubspot, your reporting, lead syncing, and campaign optimization can quickly fall apart. This step-by-step guide explains how to diagnose and fix common LinkedIn Ads connection problems so your campaigns keep flowing smoothly.
Overview of LinkedIn Ads connection in Hubspot
Hubspot connects to LinkedIn Ads so you can track performance, sync leads, and manage campaigns from a single workspace. The connection relies on:
- Correct user permissions in LinkedIn Campaign Manager
- Active ads account status
- Valid authentication tokens between platforms
- Accurate settings inside the ads tool
When any of these fail, Hubspot may show errors or stop syncing data from LinkedIn.
Common LinkedIn Ads errors in Hubspot
Below are common issues you may see in the ads dashboard when managing LinkedIn campaigns.
Hubspot LinkedIn connection expired
The most frequent problem is an expired connection between your LinkedIn profile and the ads tool. This can happen when:
- Your LinkedIn password was changed
- LinkedIn revoked app permissions
- The access token simply timed out
Hubspot will typically display a message that the LinkedIn Ads account needs to be reconnected.
Hubspot cannot access the LinkedIn ad account
Another common situation is when your LinkedIn user no longer has the correct permissions to the ad account:
- You were removed from the LinkedIn Ads account
- Your role was downgraded
- The ad account was closed or disabled
In this case, Hubspot can still reach LinkedIn, but the specific ads account is inaccessible.
Hubspot reports no campaigns or stats
Sometimes the connection appears fine, but campaigns, spend, or leads do not show up in reports. This can be due to:
- No campaigns linked to the connected ad account
- Filters or date ranges hiding data
- Sync delays between LinkedIn and Hubspot
How to reconnect LinkedIn Ads in Hubspot
Use these steps when you see an alert to reconnect or reauthorize the LinkedIn Ads account.
Step 1: Confirm access in LinkedIn Campaign Manager
- Sign in to LinkedIn.
- Open Campaign Manager.
- Verify that you can see the ad account that is connected to Hubspot.
- Ensure you have one of the following roles:
- Account Manager
- Account Administrator
- Campaign Manager with the correct permissions
- If you lack access, ask an existing LinkedIn admin to update your role.
Without proper access in LinkedIn, reconnecting through Hubspot will fail.
Step 2: Reconnect from the Hubspot ads tool
- Sign in to your portal.
- Navigate to Marketing > Ads.
- In the ads dashboard, locate the LinkedIn Ads account with the warning.
- Click the message or options menu to Reconnect or Fix connection.
- A LinkedIn authorization window will open. Log in with the correct LinkedIn account.
- Approve the requested permissions so Hubspot can manage campaigns and read analytics.
After successful authorization, the connection status in Hubspot should change to active.
Step 3: Confirm the correct LinkedIn ad account is selected
During reconnection, some users accidentally connect the wrong LinkedIn account. To verify the mapping:
- In the ads dashboard, open your LinkedIn network settings.
- Check that the expected ad account ID and name are selected.
- If the wrong account is connected, disconnect it and reconnect using the user with access to the desired ad account.
Fixing permission issues between LinkedIn and Hubspot
Even after reconnecting, missing or incorrect permissions in LinkedIn can block data syncing.
Required LinkedIn permissions for Hubspot
To allow full functionality, your connected LinkedIn user should have:
- Access to the ad account used for campaigns
- Permission to view billing and performance data
- Ability to manage or view campaigns
If permissions are limited, Hubspot may not show accurate ad spend, clicks, or leads.
How to restore LinkedIn access for Hubspot users
- Ask a LinkedIn account admin to open Settings in Campaign Manager.
- Locate the Manage access or user management section.
- Find the LinkedIn profile that connects to Hubspot.
- Assign an appropriate role (for example, Account Manager).
- Save changes and then refresh the ads dashboard.
Once roles are updated, Hubspot can usually resume syncing without additional steps.
Checking LinkedIn Ads account status from Hubspot
Sometimes the issue is the status of the LinkedIn ad account itself.
Inactive or closed LinkedIn ad accounts
If the LinkedIn ad account is:
- Closed
- Suspended
- Under billing review
Then Hubspot may not be able to pull campaign data or track spend. Check the status directly in LinkedIn and resolve any billing or policy problems first.
Multiple LinkedIn accounts linked to Hubspot
If you manage multiple LinkedIn ad accounts:
- Confirm which one is actually connected.
- Remove unused networks from the ads settings.
- Ensure your main campaigns run on the account that is integrated with Hubspot.
Cleaning up unused connections reduces confusion when troubleshooting.
Testing the connection inside Hubspot
After fixing permissions and reconnecting, run quick checks to make sure data is flowing.
Verify campaigns and spend in Hubspot
- Open Marketing > Ads.
- Set a wide date range (for example, last 90 days).
- Filter by the LinkedIn network only.
- Confirm that active and recent campaigns appear.
- Check impressions, clicks, and spend numbers.
If data still looks empty, compare it with LinkedIn reports for the same period to see whether the problem is in Hubspot or in the original campaigns.
Check contact attribution and leads
To confirm lead syncing:
- Open a few recent contacts in your CRM.
- Look at their Original source and ad interaction properties.
- Verify that visits and conversions from LinkedIn are correctly attributed.
If new leads do not show LinkedIn as a source, the tracking or forms may not be mapped correctly even if the ads connection is active.
Advanced troubleshooting and support for Hubspot users
If you have followed the steps above and still face problems, use these advanced checks.
Review integration settings against official Hubspot docs
Cross-check your configuration using the official LinkedIn Ads troubleshooting documentation provided by the platform: LinkedIn Ads account connection troubleshooting. This helps confirm that every required permission and setting is correctly in place.
Confirm no ad blockers or privacy tools interfere
Browser extensions and network-level blockers can sometimes prevent embedded LinkedIn authorization windows from loading fully. Try:
- Using an incognito or private browsing window
- Disabling ad blockers temporarily
- Switching to another browser to complete the reconnection
When to contact Hubspot support or a partner
If issues persist, especially in complex multi-account environments, it can help to work with an expert implementation partner. For strategic assistance with ads, CRM, and integration setup, you can explore services from specialists such as Consultevo, who work with marketing operations teams to keep integrations stable.
You can also reach out directly to support from within your account. Provide screenshots of:
- The error message in the ads dashboard
- Your LinkedIn Campaign Manager access level
- The connected network and ad account IDs
This information helps the support team quickly identify whether the problem lies in permissions, account status, or the connection layer.
Keep your LinkedIn Ads connection healthy in Hubspot
To prevent issues from recurring, follow these best practices:
- Avoid removing LinkedIn users who manage the integration without first transferring access.
- Keep at least two team members with admin roles on each ad account.
- Periodically review ads settings in Hubspot to confirm that all networks are active and campaigns are updating.
- Document your integration steps so future admins know how the connection was configured.
With the right permissions, accurate account mapping, and proactive monitoring, your LinkedIn Ads integration will remain stable and reliable, giving you complete visibility into ad performance and lead generation inside Hubspot.
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