How to Set Up Verified Caller ID in GoHighLevel

If you are moving from tools like ClickUp or other CRMs into GoHighLevel, you may want to keep using your existing phone number for outbound calls. This guide shows you exactly how to set up a verified caller ID in GoHighLevel so agents can place calls that display your own number instead of a system-generated one.

Using a verified caller ID lets your contacts recognize your business and improves answer rates, while keeping call routing under your control. Follow the steps below carefully to configure and verify your number.

What Is Verified Caller ID in GoHighLevel?

Verified caller ID in GoHighLevel is a feature that allows you to use your own phone number as the outgoing caller ID when making voice calls from the platform. Instead of showing a default twilio-style or system number, you can show a business or personal number that contacts already know.

This is especially useful when:

• You already advertise a specific business number and want consistency.
• You are transitioning calling operations into GoHighLevel from another phone system.
• Your team needs to make calls from multiple locations but present a single branded number.

To protect users and reduce spam, the number must be validated through a short automated process before GoHighLevel will let you use it as caller ID.

Requirements Before You Start in GoHighLevel

Before adding and verifying your number, make sure the following requirements are met:

• You have an active GoHighLevel account with access to the sub-account where you manage phone numbers and calls.
• You own or control the phone number you want to use as caller ID.
• The phone number can receive calls or codes for verification.
• You can temporarily answer a call or receive a code on that number during the setup process.

Once these conditions are met, you can proceed with adding your caller ID inside your GoHighLevel dashboard.

Step 1: Access Phone Number Settings in GoHighLevel

First, you need to open the area where phone numbers and calling settings are configured.

1. Log in to your GoHighLevel account.
2. Go to the specific sub-account (location) where calls will be made.
3. Open the Settings section from the left-hand menu.
4. Click on Phone Numbers or the telephony area where outbound caller ID options are displayed.

You should now see a screen showing existing numbers and options to add or manage caller IDs.

Step 2: Add a New Caller ID Number in GoHighLevel

Next, you will add the number you want to use as your verified caller ID.

1. In the phone settings section, look for an option such as Add Caller ID or Add Number.
2. Click the button to start the process.
3. Enter the full phone number you want to use, including country code if required by GoHighLevel.
4. Confirm the formatting and make sure it matches how the number is provisioned with your carrier.

Once entered, the system will prepare the number for verification and present you with the next step.

Step 3: Verify the Caller ID Number in GoHighLevel

Verification confirms that you control the number and prevents abuse. The exact screen labels may vary, but the general verification process in GoHighLevel works as follows:

1. Choose a verification method, typically a phone call or code to the number you entered.
2. If using a phone call, be sure someone is ready to answer that line.
3. Click the button to Verify or Start Verification.
4. When the automated verification call comes to your phone, listen for the code or follow the spoken instructions.
5. Enter the code inside GoHighLevel if prompted, or confirm the verification as instructed.

After successful verification, GoHighLevel will mark the number as a valid caller ID that can be used for outbound calls.

Step 4: Set the Default Outbound Caller ID in GoHighLevel

Once the number is verified, you will want to use it as the default for outbound calls made from the platform.

1. Remain in the Settings > Phone Numbers section in GoHighLevel.
2. Locate the newly verified number in the list.
3. Look for a setting such as Set as Default Caller ID or a toggle next to the number.
4. Enable it so that this verified number becomes the primary caller ID for outbound voice calls.

Depending on your account structure, you may be able to set different defaults for specific users, pipelines, or locations inside GoHighLevel. Review those options if you need more granular control.

Step 5: Test Your Verified Caller ID from GoHighLevel

Before using the new configuration with live contacts, run a simple test.

1. From within GoHighLevel, place a test call to a secondary phone that you or your team can monitor.
2. When the call rings, check the caller ID display on the receiving phone.
3. Confirm that the correct verified number appears.
4. Answer the call to ensure audio quality and successful connection.

If the wrong number appears, go back to the phone settings in GoHighLevel, confirm the default caller ID selection, and test again.

Troubleshooting Caller ID Issues in GoHighLevel

If you run into problems during setup or verification, use the points below to diagnose the issue.

GoHighLevel Caller ID Not Showing Correctly

• Verify that the number is marked as Verified in GoHighLevel settings.
• Ensure you set the correct number as the default outbound caller ID.
• Check whether your carrier or the recipient’s carrier overrides caller ID with their own spam-filtering rules.
• Test by calling multiple numbers to confirm whether the issue is widespread or isolated.

GoHighLevel Verification Call Not Received

• Confirm that the phone number you entered is active and able to receive calls.
• Disable call blocking, spam filters, or do-not-disturb settings while running verification.
• Re-check country code and formatting required by GoHighLevel for that region.
• Try resending the verification request after confirming connectivity.

GoHighLevel Caller ID Fails After Working Once

• Check for recent changes in phone settings or number ownership with your carrier.
• Confirm that no new default number has been set accidentally in GoHighLevel.
• Repeat a short verification process if the system requires it again after changes.

Best Practices for Using Caller ID in GoHighLevel

To make the most of verified caller ID in GoHighLevel, follow these recommendations:

• Maintain consistency: Use the same number for marketing materials, funnels, and outbound calls so customers quickly recognize you.
• Monitor answer rates: Track how often calls are picked up before and after using a verified caller ID.
• Respect compliance rules: Follow regional calling regulations, including consent and opt-out policies.
• Align with campaigns: Ensure your GoHighLevel workflows, triggers, and call outcomes all point back to the same recognizable caller ID.

Where to Get More Help for GoHighLevel Caller ID

If you need additional support while configuring caller ID or other automation features in GoHighLevel, you can use several resources:

• Review the original GoHighLevel documentation for verified caller ID at this official support article.
• Work with an implementation partner experienced in CRM and automation. For strategic help beyond caller ID, you can visit Consultevo for consulting and optimization services.

Once your number is verified and your caller ID is correctly configured, your team can confidently make outbound calls from GoHighLevel using the number your contacts already trust.

Need Help With GoHighLevel?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`