Sync Hubspot help desk tickets with Google Chat
Connecting your Hubspot help desk inbox to Google Chat lets your team see and manage support tickets without leaving their chat spaces. This guide explains how to install the app, connect your inbox, configure notifications, and use ticket commands in Google Chat.
What you need before connecting Hubspot to Google Chat
Before you start, confirm you meet the following requirements so the Hubspot and Google Chat integration works correctly.
- An active Hubspot account with access to the help desk inbox
- Super admin or equivalent permissions to install apps and manage channels
- A Google account with access to Google Chat and Google Workspace spaces, if used
- The inbox you want to sync is already set up as a help desk in Hubspot
If you plan to send notifications to shared spaces, make sure those Google Chat spaces allow apps and incoming messages from connected tools.
Install the Hubspot app in Google Chat
You can add the Hubspot app directly from Google Chat. This allows the help desk inbox to send ticket notifications and respond to commands.
Steps to add the Hubspot app in Google Chat
- Open Google Chat in your browser or from Gmail.
- In the search bar, type Hubspot.
- Select the Hubspot app from the results.
- Click Add to Chat or Message to open a direct conversation with the app.
- Optionally, click Add to space to invite the Hubspot app into a specific Google Chat space your team uses for support.
Once added, the Hubspot app can be connected to your help desk inbox so it can post ticket activity in the selected chats or spaces.
Connect a Hubspot help desk inbox to Google Chat
To sync ticket events, you must connect a specific help desk inbox in Hubspot to the Google Chat app and then choose where notifications are delivered.
Authorize Hubspot and choose an inbox
- In Google Chat, open your direct message thread with the Hubspot app.
- Click the app card or follow the prompt to Connect.
- A browser window opens asking you to log in to Hubspot, if you are not already signed in.
- Authorize the Google Chat app to access your Hubspot account.
- Select the help desk inbox you want to sync from the list of available inboxes.
Only one help desk inbox can be connected per configuration. If you manage multiple inboxes in Hubspot, repeat the setup process for each one in separate spaces or threads as needed.
Choose where Hubspot notifications appear in Google Chat
After authorization, you select the destination for ticket notifications.
- In the setup flow, choose whether notifications should go to:
- Your direct message with the Hubspot app
- A specific Google Chat space (for team-wide visibility)
- If choosing a space, pick the desired space from the list and confirm.
- Save the configuration so the selected inbox in Hubspot is linked to that chat or space.
From now on, ticket activity from the connected inbox will appear in the chosen Google Chat location.
Manage Hubspot ticket notification settings
You can control which ticket events from Hubspot send notifications to Google Chat. This helps reduce noise and keeps your team focused on important updates.
Adjust notification types
Notification options may include:
- New ticket created
- Ticket assigned or owner changed
- Ticket status updated
- New reply from a contact
- Agent reply sent from Hubspot
To manage these settings:
- Open the conversation or space where the Hubspot app is active.
- Use the app menu or provided configuration link to open settings.
- Select which ticket events should post to that chat or space.
- Save the changes so future notifications follow your preferences.
You can repeat this configuration if you connect additional Hubspot help desk inboxes to other Google Chat spaces.
Use Hubspot ticket commands in Google Chat
Once integrated, you can interact with tickets created in Hubspot directly from Google Chat messages, depending on the features supported in the app version you are using.
View ticket details from Hubspot in a chat
When the app posts a ticket notification, it usually includes:
- Ticket ID and name
- Current status and priority
- Contact or customer details
- Owner or assigned agent
From the card or link, you can open the full ticket in Hubspot for deeper editing, adding notes, or viewing the full interaction history.
Take quick ticket actions from Google Chat
Depending on your configuration, the ticket notification card may allow you to:
- Change the ticket owner
- Update basic properties such as status
- Open the ticket directly in Hubspot for more complex updates
These shortcuts help agents manage routine updates without leaving the Google Chat interface, while still keeping Hubspot as the system of record.
Best practices for using Hubspot help desk with Google Chat
To keep your support operations organized, use the following practices when combining Hubspot with Google Chat notifications.
- Use dedicated spaces: Create a specific Google Chat space per team or inbox, then connect each space to the relevant Hubspot help desk inbox.
- Limit notification types: Turn on only the ticket events that matter most to your team to avoid clutter.
- Maintain clear ownership: Ensure tickets in Hubspot always have a clear owner, especially when multiple agents respond from Google Chat.
- Train your team: Show agents how notifications map to ticket changes in Hubspot so they know when to jump into the CRM.
Where to manage or disconnect the Hubspot integration
If you need to stop notifications or change the configuration, you can disconnect the help desk inbox from Google Chat.
- Open the chat or space where the Hubspot app is installed.
- Access the app configuration link within the conversation or in the app sidebar.
- Select the connected inbox in Hubspot.
- Choose the option to remove or disconnect the integration.
- Confirm your choice to stop ticket notifications in that chat or space.
After disconnecting, tickets will continue to function normally inside Hubspot, but new events will no longer appear in Google Chat.
Learn more about Hubspot help desk and Google Chat
For the most detailed and up-to-date steps, including any new ticket card features or notification options, review the official documentation for syncing and managing help desk tickets in Google Chat: view the Hubspot help desk and Google Chat guide.
If you need strategic help setting up your CRM, optimizing support workflows, or getting more from Hubspot across marketing, sales, and service, you can also visit Consultevo for expert consulting resources.
By connecting your help desk inbox in Hubspot to Google Chat, your support team can stay on top of new tickets, collaborate quickly in shared spaces, and respond faster to customers while keeping your CRM data accurate and up to date.
Need Help With Hubspot?
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