How to Enable Twilio Rebilling in GoHighLevel for Shared SID Customers

If you used ClickUp or other tools to track migrations, you may now need a clear, step-by-step guide to move Twilio clients to per-subaccount billing in GoHighLevel. This article explains how to safely switch customers who were sharing the same Twilio SID and Auth Token into their own HighLevel Twilio rebilling subaccounts without losing phone numbers or causing double charges.

The process below is based on the official GoHighLevel support documentation and walks you through the exact steps to complete this migration.

Overview of Twilio Rebilling in GoHighLevel

In GoHighLevel, Twilio rebilling allows each subaccount to use a dedicated Twilio subaccount managed through your main Twilio account. This centralizes control while still letting you bill each client for their own usage.

Previously, some users connected multiple clients to a single Twilio SID and Auth Token. The new Twilio rebilling structure in GoHighLevel requires that each subaccount use its own Twilio subaccount to ensure accurate billing and separation of resources.

When You Need This GoHighLevel Migration

You should follow this guide if:

• Multiple locations or clients were all connected to the same Twilio Account SID and Auth Token.
• You are enabling the built-in Twilio rebilling system in GoHighLevel.
• You want to avoid losing phone numbers or interrupting SMS/voice services during the change.

The goal is to move those locations to dedicated Twilio subaccounts while preserving all existing phone numbers.

Preparation Before Changing Twilio Settings in GoHighLevel

Before making any changes inside GoHighLevel, review these prerequisites:

• Access level: You must be an agency admin with permission to manage Twilio settings.
• Existing configuration: Identify which locations are sharing the same Twilio SID and Auth Token.
• Phone numbers: List the Twilio phone numbers currently in use for each customer so you can verify them after migration.

This preparation ensures that when you update Twilio in GoHighLevel, you can confirm that all numbers have been carried over correctly.

Step-by-Step: Enabling Twilio Rebilling in GoHighLevel

Follow these steps in order to safely convert shared SID locations to the Twilio rebilling model in GoHighLevel.

Step 1: Enable Agency-Level Twilio Rebilling

1. Log in to your Agency view in GoHighLevel.
2. Navigate to the main Settings area.
3. Locate the Twilio section under your agency settings.
4. Enable the option that activates Twilio rebilling for your agency account.

Once enabled, GoHighLevel will manage individual Twilio subaccounts for each of your locations.

Step 2: Configure Rebilling for Each Location

Next, move each location that was using the shared SID into the Twilio rebilling system.

1. From the Agency view, open the Sub-Accounts (or Locations) list.
2. Select the first location that had been using the shared Twilio SID and Auth Token.
3. Go to that location’s Settings and then to the Twilio section.
4. Turn on the option to use the agency-level Twilio rebilling for this location.

Repeat these steps for every location that needs to be migrated from the original shared Twilio credentials.

Step 3: Verify Phone Numbers After Migration

After enabling Twilio rebilling for a location, GoHighLevel will associate that location with a dedicated Twilio subaccount. You must confirm that all phone numbers have been properly moved.

1. In the location, go to Settings > Phone Numbers.
2. Check that all previously used Twilio numbers appear and are marked as active.
3. Send a test SMS and, if applicable, place a test call from each key number to confirm functionality.

If any number is missing or not functioning, revisit the Twilio configuration to ensure that the subaccount is linked correctly.

Troubleshooting GoHighLevel Twilio Rebilling Issues

While the migration process is straightforward, you may see issues if some locations were still partially configured with direct Twilio credentials. Use the checks below to resolve common problems.

Numbers Missing After Switching to GoHighLevel Rebilling

If numbers do not appear after you enable Twilio rebilling:

• Confirm that you turned on the rebilling toggle at the location level.
• Check that the location was indeed using the original shared Twilio SID and not another credential set.
• Reopen the Phone Numbers page and refresh to detect any delayed sync.

If the problem persists, compare with the numbers shown directly in your Twilio console for the related subaccount.

Messages or Calls Failing After Migration in GoHighLevel

If messages or calls fail after enabling Twilio rebilling in GoHighLevel:

• Verify that the phone numbers are configured as SMS-capable and/or voice-capable in Twilio.
• Ensure any required A2P or compliance settings in Twilio are still valid for the new subaccount structure.
• Resend a test SMS from the Conversations or Marketing module within GoHighLevel to confirm end-to-end delivery.

Most delivery issues are due to configuration gaps at the Twilio subaccount level, not in GoHighLevel itself.

Best Practices for Managing Twilio Rebilling in GoHighLevel

To keep Twilio rebilling running smoothly after the migration:

• Avoid sharing a single Twilio SID and Auth Token across multiple customers going forward.
• Always use the built-in rebilling feature in GoHighLevel for new locations so each one gets its own subaccount.
• Periodically review usage and spend reports so you can bill customers accurately and spot anomalies early.

Following these practices ensures a clean separation of client data and predictable billing for all locations within GoHighLevel.

Additional Resources for GoHighLevel Twilio Setup

You can review the original help documentation that this guide is based on here: GoHighLevel Twilio rebilling support article.

For broader consulting help around automation, funnels, or technical setup, you can also visit Consultevo for implementation and optimization services.

Conclusion: Safely Migrating to Twilio Rebilling in GoHighLevel

By following the steps above, you can move all customers who once shared a Twilio SID into the Twilio rebilling system in GoHighLevel without losing phone numbers or disrupting live campaigns. Enable rebilling at the agency level, turn it on for each affected location, then verify phone numbers and perform test communications to confirm a smooth transition.

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