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GoHighLevel Twilio Rebilling Setup

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GoHighLevel Twilio Rebilling Setup Guide

If you manage multiple sub-accounts in ClickUp and GoHighLevel, you may want clients to use their own Twilio accounts while you still control usage and billing. This step-by-step guide explains exactly how to enable Twilio rebilling so your GoHighLevel sub-accounts can connect their own Twilio, while you set the pricing rules and keep everything organized.

Follow the instructions below carefully to ensure that rebilling is configured correctly and that your clients are charged for their Twilio usage inside your GoHighLevel agency.

What Is GoHighLevel Twilio Rebilling?

Twilio rebilling in GoHighLevel lets your sub-accounts use Twilio under your agency, while they connect their own Twilio credentials. You remain in control of the billing configuration and can pass Twilio costs to your customers with your preferred markup.

Key points about this feature include:

  • Your agency must already use Twilio to send SMS and make calls.
  • Each sub-account can connect its own Twilio account.
  • Usage is tracked so you can rebill customers for messages and calls.
  • You decide the pricing rules at the agency level.

This feature is helpful if you want to keep billing transparent and give advanced clients direct ownership of their Twilio numbers and balances, without losing centralized management inside GoHighLevel.

Prerequisites Before You Enable GoHighLevel Rebilling

Before you activate Twilio rebilling in GoHighLevel, confirm the following:

  • Your agency account is already connected to Twilio.
  • You have administrative access to the agency dashboard.
  • You understand how your current Twilio usage and costs are structured.

Having these basics in place ensures Twilio rebilling works correctly when your customers start connecting their own Twilio accounts inside GoHighLevel.

How to Enable Twilio Rebilling in GoHighLevel

Follow these steps to enable Twilio rebilling at the agency level. Once enabled, your sub-accounts will be able to use their own Twilio accounts for communications.

Step 1: Open the GoHighLevel Agency View

  1. Log in to your GoHighLevel account with agency admin credentials.
  2. From the main dashboard, switch to the Agency view if you are currently inside a specific location or sub-account.

The Twilio rebilling configuration is only available in the agency area of GoHighLevel, not within individual locations.

Step 2: Access the Twilio Settings in GoHighLevel

  1. In the left navigation menu of your GoHighLevel agency view, locate the settings section for your agency.
  2. Open the area where Twilio is configured for your agency account. This is where you initially connected your main Twilio account to GoHighLevel.

Here you will see options related to your Twilio integration, including the ability to enable Twilio rebilling for sub-accounts.

Step 3: Enable Twilio Rebilling for Sub-Accounts

  1. Inside the Twilio settings for your agency, look for the option related to Twilio rebilling or allowing sub-accounts to use their own Twilio accounts.
  2. Toggle or enable this feature so that your GoHighLevel sub-accounts can connect Twilio under your agency structure.
  3. Save your changes to apply the new configuration.

Once enabled, your sub-accounts will see the relevant options when they attempt to connect a Twilio account within their own GoHighLevel locations.

Configuring Pricing and Rebilling Rules in GoHighLevel

After enabling Twilio rebilling, you must configure how your agency will charge sub-accounts for Twilio usage inside GoHighLevel.

Set Your Rebilling Rates

Within the Twilio rebilling section, you can usually:

  • Define your cost per SMS or call.
  • Apply a markup over your base Twilio cost.
  • Decide how the charges will appear for your customers.

These details ensure your GoHighLevel agency remains profitable while still allowing clients to use Twilio through their own accounts.

Confirm Billing Flow for Sub-Accounts

Check how the rebilling will work for each sub-account:

  • Confirm whether charges are deducted from a wallet, invoice, or another billing setup.
  • Review how usage is reported and where you can see detailed logs.
  • Make sure that the sub-account owner understands that Twilio charges will be billed through your GoHighLevel agency according to your set rates.

Proper communication with customers reduces confusion and ensures they understand how Twilio costs are handled inside GoHighLevel.

How Sub-Accounts Connect Their Own Twilio in GoHighLevel

Once Twilio rebilling is active at the agency level, your customers can attach their own Twilio accounts to their locations inside GoHighLevel.

Sub-Account Owner Steps

Provide these basic steps to each sub-account owner:

  1. Log in to the specific GoHighLevel location for their business.
  2. Navigate to the phone or Twilio settings section inside that location.
  3. Choose the option to connect their own Twilio account (as allowed by your agency).
  4. Enter the required Twilio credentials (such as Account SID and Auth Token) when prompted.
  5. Save the settings so that messages and calls use their own Twilio account.

Once connected, any SMS or voice activity generated from that GoHighLevel sub-account will be routed through the customer’s Twilio account while still being subject to your agency’s rebilling configuration.

Troubleshooting GoHighLevel Twilio Rebilling

If Twilio rebilling does not work as expected in GoHighLevel, verify the following common issues.

Check Agency-Level Settings

  • Confirm that Twilio is properly connected at the agency level.
  • Verify that Twilio rebilling is enabled and saved.
  • Ensure your pricing configuration is complete and valid.

Check Sub-Account Configuration

  • Make sure the sub-account owner correctly entered their Twilio credentials.
  • Confirm that the right phone numbers are selected for messaging and calling.
  • Review any error messages displayed in the GoHighLevel logs or notifications related to Twilio.

If problems continue, compare your setup against the official instructions in the GoHighLevel help center article about enabling Twilio rebilling so customers can use their own Twilio accounts. You can find the original documentation here: GoHighLevel Twilio rebilling help article.

Best Practices for Managing GoHighLevel Rebilling

To keep Twilio rebilling smooth and transparent within your GoHighLevel agency, consider these practices:

  • Document your pricing and share it clearly with clients before they connect Twilio.
  • Monitor usage reports regularly to spot unusual spikes in activity.
  • Provide clients with guidance on compliant messaging and calling behavior.
  • Review your Twilio and GoHighLevel configuration after any major platform update.

Using these practices ensures that your agency maintains control while clients enjoy the flexibility of their own Twilio accounts integrated with GoHighLevel.

Further Optimization and Support

Once Twilio rebilling is configured in GoHighLevel, you can focus on optimizing campaigns, reporting, and automations for your agency and clients. If you need strategic help with funnel architecture, CRM automation, or scaling your GoHighLevel systems, you can explore additional resources and consulting services at Consultevo.

By correctly enabling Twilio rebilling, your GoHighLevel agency gains a flexible, client-friendly communication billing model that still protects your margins and centralizes operations.

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