How to connect LiveChat with Zapier

Zapier lets you connect LiveChat to your favorite apps so you can automate chat follow-ups, lead capture, and support workflows without writing code. This guide walks you through how to set up and manage the LiveChat integration from start to finish.

What you need before you start with Zapier

Before you configure LiveChat with Zapier, make sure you have the following accounts and access ready.

• An active LiveChat account with permission to manage apps or integrations.
• A Zapier account with access to create Zaps.
• Logins for any other apps you want to connect with LiveChat, such as CRMs, email tools, or help desk systems.

Having everything prepared will make setting up your LiveChat and Zapier connection faster and more reliable.

How the LiveChat and Zapier integration works

The LiveChat app in Zapier uses triggers and actions so that activity in LiveChat can start automated workflows in other tools.

• Triggers: New chats or events in LiveChat that start a Zap.
• Actions: Tasks in other apps, such as creating a contact or sending a notification.

Once connected, LiveChat can send structured data to Zapier, which then passes it to the apps you choose.

Connect your LiveChat account to Zapier

Follow these steps to link LiveChat to Zapier and authorize the connection.

Step 1: Open LiveChat in Zapier

1. Sign in to your Zapier account.
2. Click Create Zap from your dashboard.
3. In the trigger search box, type LiveChat and select the LiveChat app.

This adds LiveChat as the trigger app in your new Zapier workflow.

Step 2: Choose a LiveChat trigger in Zapier

1. In the trigger event dropdown, select the available LiveChat trigger that best fits your use case.
2. Click Continue to move to the account connection step.

The trigger you choose determines what kind of LiveChat data will be sent into Zapier.

Step 3: Authorize LiveChat in Zapier

1. Click Sign in to LiveChat in the Zapier trigger setup.
2. A pop-up window will open and redirect you to the LiveChat sign-in page.
3. Log in to your LiveChat account if you are not already signed in.
4. Review the access requested by the Zapier integration.
5. Click Allow or Authorize to grant access.

After you approve access, Zapier will connect to your LiveChat account and list it as an available connection. You can now use it across multiple Zaps.

Test your LiveChat trigger inside Zapier

Testing your trigger ensures that LiveChat is sending data correctly into Zapier before you turn on automation.

1. In the trigger setup screen, click Test trigger.
2. Zapier will fetch recent LiveChat data that matches your selected trigger.
3. Review the sample record to confirm it includes the information you expect, such as chat details or contact data.

If the test returns no data, start a new chat in LiveChat that matches the trigger event, then run the test again in Zapier.

Add actions to your LiveChat Zapier workflow

Once your LiveChat trigger is working, you can add actions in Zapier to send data to other tools.

Common ways to use LiveChat with Zapier

• Create new leads in your CRM whenever a LiveChat conversation starts or ends.
• Send chat transcripts to a project management tool for follow-up.
• Post chat summaries to team channels in communication apps.
• Add contacts from LiveChat to your email marketing lists.

To add an action in Zapier:

1. Click + Add action under your LiveChat trigger.
2. Search for the app you want to connect.
3. Choose the action event, such as Create Contact or Create Task.
4. Connect that app account to Zapier if you have not already.
5. Map fields from your LiveChat trigger data into the action fields.
6. Test the action and review results in the destination app.

When your tests look correct, click Publish or Turn on Zap to start running your LiveChat automation.

Manage and troubleshoot your LiveChat Zapier connection

Keeping your connection healthy helps prevent automation errors and ensures that LiveChat data flows smoothly through Zapier.

Check connection status in Zapier

1. In Zapier, go to My Apps.
2. Search for LiveChat in your connected accounts list.
3. Verify that the LiveChat connection shows as Connected and that there are no warning messages.

If you see connection issues, re-authenticate your LiveChat account from this page.

Update or reconnect LiveChat in Zapier

If LiveChat credentials change or permissions are updated, you may need to reconnect the app in Zapier.

1. In My Apps, click the LiveChat connection.
2. Select Reconnect or Reconnect account.
3. Log in to LiveChat again and approve access for Zapier.

After reconnecting, test any Zaps using LiveChat to confirm they work as expected.

Monitor task history for LiveChat Zaps

If a Zap that uses LiveChat stops working, review its task history in Zapier.

1. Open the Zap that contains your LiveChat trigger.
2. Click Task history or Run history.
3. Look for errors related to LiveChat data or connection issues.
4. Open an individual run to see detailed input and output.

Correct any configuration issue, then re-test the Zap with live LiveChat data.

Where to learn more about LiveChat and Zapier

For additional help using LiveChat with Zapier, review the official LiveChat section in the Zapier help center.

• Visit the LiveChat category on the Zapier help site: LiveChat help on Zapier.
• Explore automation strategy guides and integration best practices from advanced automation consultants such as Consultevo.

By combining LiveChat with Zapier, you can build flexible automation across support, sales, and marketing tools, so your team can respond faster and keep customer information in sync across your entire stack.

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