How to Handle Make.com Outage Alerts

When an outage affects your automations, make.com sends a detailed alert so you can understand what happened and decide what to do next. This guide explains how to read that notification, how to analyze the reported data, and which follow-up steps to take to keep your scenarios under control.

What the Make.com outage alert means

The alert from make.com is sent when a temporary platform issue may have influenced the way your scenario executed. The notification does not always mean your automations failed; instead, it flags a possible impact within a specific time frame so you can manually review your logs and data.

In the reference case, the outage happened on 4 September 2025 between 12:18 and 12:40 PM UTC. The message highlighted that some scenario runs during that window might not have behaved as expected. The goal of the message is to help you quickly target the potentially affected executions.

Key details included in a Make.com outage notice

The platform’s alert email or help-center post typically contains several important data points you should check carefully:

• Exact date of the incident.
• Time window in UTC when the outage occurred.
• Possible impact on scenario executions.
• Information on how to verify runs in your dashboard.
• A link to the official incident or help article.

Always read the entire notice so you do not miss any guidance that may be specific to the particular outage.

Step-by-step: What to do after a Make.com outage

Use the following structured process whenever you receive a similar alert from make.com about your scenario executions.

Step 1: Confirm the affected time range in Make.com

First, verify the exact time range of the outage as listed in the official help article. For the incident on 4 September 2025, the outage window was clearly stated as 12:18–12:40 PM UTC.

1. Open the official notice at the Make.com outage article.
2. Note the start and end times of the incident.
3. Convert the UTC time to your local time zone if needed.

Having the accurate window is crucial because you will use it as a filter condition when reviewing your scenario runs.

Step 2: Identify scenarios possibly impacted on Make.com

Next, identify which scenarios ran during the reported period.

1. Log in to your make.com account.
2. Open the scenario list in your dashboard.
3. Look for scenarios that are scheduled or triggered frequently enough to have executed within the outage window.

Focus first on critical workflows that move money, update customer records, or synchronize key business data, because inconsistencies there can have a bigger impact.

Step 3: Review execution history around the outage

Once you know which scenarios are likely affected, drill down into their execution logs.

1. Open a scenario that may have run during the outage.
2. Navigate to its execution history.
3. Filter or manually locate executions that started or ran between the incident start and end times.

Check for signs such as unexpected errors, incomplete module runs, or missing data transfers during that exact period. Comparing executions just before, during, and after the window can help you spot anomalies more easily.

Step 4: Validate data processed by Make.com

After locating the executions, verify whether they processed your data correctly.

• Check the input data each module received.
• Confirm outputs reached the target apps or databases.
• Inspect key records in external systems to see if anything is duplicated, missing, or out of date.

If you see that a run completed successfully and the external systems contain the expected data, you may not need any additional action for that particular execution.

Step 5: Decide on remediation actions

When you find an execution that looks incomplete or incorrect, plan a remediation action. Typical options include:

• Re-running the scenario for the affected time period, if your setup allows safe reprocessing of the same items.
• Manually fixing data in the destination application if only a small number of records are impacted.
• Temporarily pausing related scenarios to avoid further issues while you correct the data.

Always consider the business impact of re-running a scenario from make.com, especially when it interacts with billing, orders, or accounting systems where duplicates can be costly.

Using Make.com outage details to improve resilience

An outage alert can also be used as an opportunity to strengthen your automation design so future disruptions are easier to detect and repair.

Add monitoring to sensitive Make.com scenarios

For critical flows, consider enhancing monitoring and logging around the steps that matter most.

• Create a dedicated log or audit trail for important transactions.
• Send notifications to a monitoring channel for failures or abnormal values.
• Use conditional logic to capture and store error details for later analysis.

These measures help you react faster if another outage impacts your executions in make.com.

Design idempotent operations where possible

Idempotent operations are actions you can safely repeat without causing unwanted duplicates. When scenarios are designed in that way, you can re-run affected periods after an outage with less risk.

• Use unique identifiers when writing or updating records.
• Check for existing entries before creating new ones.
• Structure updates so that running them twice produces the same final state.

By following these patterns, you make your automations more robust against intermittent issues on make.com or in external services.

When to contact support after a Make.com outage

If your review reveals severe inconsistencies or you cannot confirm whether data was processed correctly, gather evidence before contacting support.

• Scenario name and ID.
• Execution IDs around the outage window.
• Timestamps of problematic runs.
• Descriptions and screenshots that show what went wrong.

With these details, the support team can analyze the impact of the outage on your specific scenarios more efficiently.

Learn more about automation reliability with Make.com

Managing outages effectively is part of a broader automation governance strategy. Alongside the official help documentation from make.com, you can also explore specialist resources on workflow design, monitoring, and incident response.

For additional strategic guidance on automation architecture, analytics, and optimization, visit Consultevo, where you can find broader best practices that complement the operational steps described here.

Summary: How to respond to a Make.com outage alert

Whenever you receive an outage alert related to your automations, follow this structured approach:

1. Confirm the official outage window in the help article.
2. Identify which scenarios were likely to run during that period.
3. Review execution logs specifically for the listed times.
4. Validate the data processed in external systems.
5. Apply remediation steps such as re-runs or manual corrections if needed.

By systematically using the information provided in the outage notice and combining it with careful review of your scenario logs, you can reduce risk, maintain trust in your automations, and make better use of the visibility that make.com provides during and after incidents.

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