How to Use GoHighLevel for Video Testimonials
GoHighLevel makes it easy to collect video reviews, and you can manage the entire workflow much like organizing tasks in ClickUp. This guide walks you step by step through enabling the feature, sending requests, and downloading video testimonials for your clients.
Following these steps, you will be able to request, receive, approve, and download customer video feedback using the built-in Reputation Management tools.
GoHighLevel Video Testimonials Overview
The video testimonial feature in GoHighLevel allows clients to send a video review directly from a link you provide. They do not need special software; they can record or upload from their device.
Key capabilities include:
- Requesting video testimonials via email, SMS, or funnels.
- Collecting videos through a simple web page or widget.
- Reviewing and approving each submission before it appears in the reputation feed.
- Downloading the video file and details for editing or publishing elsewhere.
Enable Video Testimonials in GoHighLevel
Before you can start collecting video testimonials, you must enable the feature in the Reputation Management settings at the sub-account level.
Step 1: Open Reputation Management in GoHighLevel
- Log in to your sub-account.
- From the left sidebar, click Reputation (sometimes labeled Reputation Management).
- Locate the settings or configuration area related to review requests.
Step 2: Turn On Video Review Requests
Inside the Reputation section you will find the option to allow customers to send video reviews.
- Look for the setting that enables Video Testimonials or Video Reviews.
- Toggle the option to On so that the video option appears on your review request page.
- Save your settings to ensure the option is active in your GoHighLevel sub-account.
Once enabled, the public review page will include an option for customers to submit a video instead of, or in addition to, a written review.
GoHighLevel Review Request Link with Video Option
To receive video testimonials, you must send your customers a review request link generated inside GoHighLevel.
How to Get the Review Request Link
- Go to Reputation within your sub-account.
- Find the section that shows your public review link or widget link.
- Copy the link that leads customers to your review page.
This page will now display an option for the customer to create or upload a video when video reviews are enabled.
Ways to Share the GoHighLevel Video Review Link
You can share the review link through multiple channels:
- Send it directly via SMS or email from the Conversations area.
- Add it to a follow-up workflow or campaign automation.
- Embed it in funnels or websites created in GoHighLevel.
- Include it in post-purchase or appointment follow-up messages.
For a broader marketing strategy that pairs well with your GoHighLevel setup, you can also explore additional resources at Consultevo.
Customer Experience: Submitting Video Testimonials in GoHighLevel
When customers open your review request link, they will see a dedicated area for sending a video testimonial.
Video Submission Options
On the review page, the customer typically can:
- Record a video directly from their device camera.
- Upload a pre-recorded video file.
- Optionally include written feedback along with the video.
After submitting, the video is stored in your GoHighLevel Reputation area where you can review it before publishing or downloading.
Manage Video Testimonials in GoHighLevel
All incoming video reviews appear in the Reputation Management section of your account where you can manage, approve, or remove them.
Locate Incoming Video Testimonials
- Open your sub-account and click Reputation.
- Go to the Reviews or similar tab where all feedback is listed.
- Look for entries that show a video icon or label indicating a video testimonial.
Each entry will show the customer name (if provided), star rating (if collected), date, and actions you can take.
Approve or Hide Video Reviews
Within the review list, each video testimonial has moderation controls.
- Click on the specific video review to open its details.
- Use the available buttons to approve, publish, or hide the video.
- Once approved, it can be used in widgets or exported for external use, depending on your configuration.
Download Video Testimonials from GoHighLevel
GoHighLevel allows you to download the video files so that you can edit, brand, or post them on other platforms.
Steps to Download a Video Testimonial
- In the Reputation section, find the video testimonial you want to download.
- Open the review details to see the video player or file controls.
- Click the Download button or link provided next to the video.
- Save the file to your computer for further editing or publishing.
After downloading, you can repurpose the testimonial for your website, social media, or any other marketing asset while still tracking the original submission in GoHighLevel.
Automate Video Testimonial Requests in GoHighLevel
To increase the number of video testimonials, you can automate the request process using workflows and campaigns.
Ideas for Automation
- Send a review request with the video link after an appointment is marked as Showed or Completed.
- Trigger an SMS with the review link a few days after a purchase.
- Include the review link inside email nurture sequences for loyal customers.
- Use pipeline stages to trigger different follow-up messages asking for video reviews at the right time.
By automating the process, GoHighLevel helps you collect consistent video feedback without manual outreach every time.
Best Practices for GoHighLevel Video Testimonials
To get high-quality video testimonials, use clear instructions and simple calls to action.
- Explain how long the video should be (for example, 30–60 seconds).
- Suggest 2–3 questions they can answer on camera.
- Reassure customers that they can re-record if they make a mistake.
- Follow up politely if they do not respond to the first request.
Combining these best practices with the built-in tools in GoHighLevel will help you generate a steady flow of authentic, usable video testimonials.
Learn More About GoHighLevel Video Testimonials
If you want to see the original documentation and screenshots for this feature, review the official help article from the platform. It provides additional visual guidance and context for each step.
You can access the official guide here: GoHighLevel Reputation Management – Video Testimonials.
Using this feature consistently will enhance your online reputation, provide social proof, and support your overall marketing strategy with authentic customer stories.
Need Help With ClickUp?
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