GoHighLevel Phone Setup Guide

If you manage client communication in platforms like ClickUp and need a reliable telephony system, learning how to configure phone numbers in GoHighLevel is essential. This how-to guide walks you step by step through the main phone number configuration options, so you can launch calls and SMS campaigns confidently and stay compliant.

The instructions below are based on the official configuration options provided in the GoHighLevel help documentation and are organized for quick implementation and troubleshooting.

Understanding GoHighLevel Phone Number Options

Before you start changing settings, it helps to understand what a phone number can do inside GoHighLevel. Each number can be configured for:

• Inbound and outbound calls
• Outbound-only calls
• Receiving and sending SMS messages
• Forwarding calls to another phone
• Compliance with local carrier requirements

All of these options are controlled from the same configuration panel where you manage a specific number in your sub-account.

How to Access Phone Number Settings in GoHighLevel

Follow these steps to open the phone number configuration screen:

1. Log into your GoHighLevel sub-account.
2. Go to the section where your Phone Numbers are listed (usually under Settings > Phone Numbers or a similar telephony menu).
3. Locate the phone number you want to configure.
4. Click on the number or its Edit icon to open the configuration panel.

Once you are on this screen, you will see multiple options that control how the number behaves for calls and SMS.

Core GoHighLevel Phone Number Configuration Fields

The phone number configuration screen in GoHighLevel presents several key fields. While the labels may vary slightly, the core options typically include:

• Number Name / Label – An internal name so you can recognize what the phone number is used for (e.g., “Main Sales Line”).
• Call Handling – Options for inbound and outbound call behavior.
• SMS Settings – Control for how text messages are sent and received.
• Forwarding Details – Where incoming calls are routed.
• Recording and Whisper – Optional features to record calls or play a short message before connecting.

Each of these fields should be configured to match your business process and regulatory requirements.

Step-by-Step: Configure Call Routing in GoHighLevel

Call routing determines what happens when someone dials your configured phone number. Use the steps below as a general blueprint.

1. Choose Your Call Direction

Decide how the number will be used:

• Inbound and Outbound – Use the number for both receiving and making calls.
• Outbound Only – Use the number purely for dialing out (often for campaigns or agents).
• Inbound Only – Reserve the number for receiving customer calls.

In most client-facing scenarios, you will choose inbound and outbound so your GoHighLevel users can both answer and initiate calls.

2. Set Call Forwarding Destination

Configure where incoming calls should be forwarded:

1. Locate the Forward Calls To or similar field.
2. Enter the external phone number where calls should ring (for example, a sales rep’s mobile or a main office line).
3. Confirm the correct country code and full phone format.
4. Save the configuration so forwarding is applied.

Forwarding ensures that customers who dial the GoHighLevel number reach a live person even if your team is not logged into the platform.

3. Adjust Call Recording Options

Many accounts can toggle call recording for quality control and training:

• Enable call recording if your legal environment allows it.
• Check whether a call whisper or disclaimer is available or required.
• Confirm storage rules and retention if you record calls.

Always consult your local regulations before recording calls or adding monitoring features.

How to Configure SMS Settings in GoHighLevel

Besides voice calls, your GoHighLevel number is typically used for SMS outreach and automation. Setting SMS options correctly helps ensure delivery and compliance.

1. Enable SMS for the Number

Within the number configuration screen:

1. Confirm the number supports SMS in your region.
2. Check the box or toggle that enables sending and receiving SMS.
3. Save changes so the number becomes available in workflows, triggers, and campaigns.

After enabling this, you can select the number as the From number in your SMS campaigns and automations.

2. Set Default SMS Number for the Sub-Account

In many GoHighLevel setups, one number is used as the default sender:

• Open your sub-account Settings.
• Navigate to the section where you can define the Default SMS Number.
• Select the newly configured phone number from the dropdown list.
• Save to make this the main sender for text messages.

This step ensures your workflows and bulk campaigns automatically use the correct number without manual selection each time.

Managing Multiple Phone Numbers in GoHighLevel

If you manage various locations, brands, or departments, you may need more than one number within GoHighLevel:

• Assign numbers per pipeline or location – Keep sales, support, and marketing numbers separate.
• Use local area codes – Improve answer rates by matching the customer’s region.
• Document usage – Maintain a simple internal list that maps each number to its purpose.

When configuring multiple numbers, verify forwarding settings and SMS permissions for each number so there are no conflicts.

Compliance and Best Practices for GoHighLevel Phone Numbers

Carriers and regulators impose rules on voice and SMS traffic. Following these best practices for GoHighLevel numbers helps minimize deliverability issues:

• Use accurate business information when registering numbers and any required sender IDs.
• Avoid spammy content in SMS campaigns and respect opt-in / opt-out rules.
• Monitor failed calls and SMS to catch configuration errors early.
• Limit excessive call volume from a single number that may trigger carrier filters.

If you notice sudden delivery problems, review your recent campaign patterns and confirm that all number settings match the documentation.

Troubleshooting GoHighLevel Phone Configuration Issues

When calls or SMS are not working as expected, walk through these checks:

1. Confirm number status – Make sure the number is active and assigned to the correct sub-account.
2. Verify forwarding destination – Double-check that the target phone number is correct and able to receive calls.
3. Review user permissions – Ensure the GoHighLevel users trying to place calls or send SMS have the right access.
4. Check workflow settings – Confirm that automations reference the correct default number.
5. Compare with official documentation – Revisit the configuration details from the GoHighLevel help center.

For a detailed breakdown of the available settings, you can review the original support article at this GoHighLevel phone number overview.

Next Steps: Optimize Your GoHighLevel Communication Setup

Once your phone number is correctly configured, you can integrate it with workflows, funnels, and campaigns to streamline communication. Connect it with:

• Automated follow-up sequences after form submissions
• Power dialers or manual call logs
• Two-way SMS conversations with leads
• Appointment reminders and confirmation messages

For broader CRM and marketing strategy support alongside GoHighLevel, you can explore professional resources at Consultevo.

Take time to document your final configuration, including which numbers are used for calls and SMS, who they are assigned to, and any forwarding destinations. With a clear setup and the right GoHighLevel phone number configuration options in place, your team can manage calls and messages reliably at scale.

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