How to Port a Phone Number into GoHighLevel

If you use tools like ClickUp to manage operations and want to consolidate communications, you can port an existing, non-Twilio phone number into your GoHighLevel sub-account. This guide walks you through requirements, timelines, and exact steps so your number moves smoothly without unexpected downtime.

Porting your current number into GoHighLevel lets you keep the same contact details for customers while taking advantage of call tracking, SMS automation, and reporting in one place.

Before You Start: GoHighLevel Number Porting Basics

Porting a number into GoHighLevel is done through Twilio, the underlying carrier for phone services in the platform. The number must be active and portable from your current provider.

Key points to understand before you begin:

• The number must be in good standing and not disconnected.
• You need accurate account information from your current carrier.
• Porting times vary by country and number type.
• GoHighLevel support and Twilio will coordinate the actual transfer.

Incorrect information or missing documents can delay or block the porting process.

Requirements for Porting a Number into GoHighLevel

Gather all required details before submitting a port request in GoHighLevel. This helps avoid rejections and multiple back-and-forth emails.

Account and Number Information Needed for GoHighLevel

You will need the following information for the number you want to port into GoHighLevel:

• Phone number (including country and area code).
• Type of number (local, toll-free, mobile, etc.).
• Current carrier name.
• Account number with your current provider.
• Account PIN or passcode (if your carrier uses one).
• Account owner name exactly as it appears on the bill.
• Service address as listed on your carrier’s records.

All information must match your current provider’s Customer Service Record (CSR) to prevent rejections.

Documentation Needed to Port into GoHighLevel

For most ports into GoHighLevel through Twilio, you will also need:

• A recent phone bill or invoice showing the number and account details.
• A signed Letter of Authorization (LOA), if required for your region or carrier.

Check that documents are clear, legible, and show the same address and owner name you will submit on the porting form.

Step-by-Step: Submit a Port Request to GoHighLevel

Once you have gathered the information and documents, you can open a request so the number can be ported into your GoHighLevel sub-account.

Step 1: Prepare Your GoHighLevel Sub-Account

Make sure you have:

• An active GoHighLevel agency account.
• The correct location (sub-account) already created where the number should live.
• Admin access to manage phone numbers in that location.

The number will be assigned to this sub-account after the port completes.

Step 2: Open a Porting Ticket with GoHighLevel Support

To start the port, submit a support ticket using the official process described in the GoHighLevel knowledge base. Reference and follow the instructions from the original documentation at this GoHighLevel article on porting non-Twilio numbers.

In your ticket, include:

• The phone number(s) to port.
• Your GoHighLevel sub-account name or ID.
• All required account details and documents.
• Your preferred date to complete the port, if allowed by your carrier.

Step 3: Respond to Any GoHighLevel or Twilio Requests

After submitting the ticket, GoHighLevel and Twilio may ask for:

• Clarification if details don’t match your current carrier records.
• Additional documents (updated bill, corrected LOA, etc.).
• Confirmation of the timeline for the port.

Respond quickly to these requests to keep the port on schedule.

Porting Timeline and Status in GoHighLevel

Porting times differ depending on country, carrier, and number type, but some general expectations apply when moving a number into GoHighLevel.

Typical Porting Timeframes for GoHighLevel Numbers

• Local numbers: Often a few business days, but can be longer.
• Toll-free numbers: Generally a few days to a week.
• International numbers: Can take longer and may require more documentation.

Your actual completion date will be confirmed by Twilio and communicated through GoHighLevel support once your current provider approves the request.

Checking Port Status with GoHighLevel Support

To track progress:

• Monitor replies in your existing GoHighLevel support ticket.
• Watch for notices about the Firm Order Commitment (FOC) date, which is the confirmed port date.
• Check for any required actions if the carrier rejects or questions the request.

Do not cancel service with your current provider until you receive confirmation that the number has successfully completed porting into GoHighLevel.

What Happens on Port Day in GoHighLevel

On the scheduled port date, your number will move from your current carrier to Twilio and then be available inside your GoHighLevel sub-account.

Possible Service Impact During the GoHighLevel Port

During the port window, you may experience:

• Short, temporary call routing interruptions.
• Calls sometimes routing to either the old or new carrier while the change propagates.

This is normal and usually brief. Plan ports for off-peak hours when possible.

Assigning the Ported Number in GoHighLevel

After the port completes:

1. Go to your GoHighLevel sub-account.
2. Open the phone numbers section.
3. Find the newly ported number.
4. Assign it to users, call flows, or campaigns as needed.

Once assigned, you can use the number for voice calls, SMS, and automations in GoHighLevel.

Troubleshooting GoHighLevel Number Porting Issues

Sometimes carriers reject or delay a number port request. Common reasons include:

• Mismatched account name or address.
• Wrong account number or PIN.
• Number not eligible for porting from the original carrier.
• Inactive or suspended service on the number.

If you receive a rejection notice through GoHighLevel support, compare your submitted details to your most recent bill or CSR and resend corrected information.

Best Practices for a Smooth GoHighLevel Port

• Keep your current carrier account active until after the port is confirmed.
• Use the exact formatting of address and name from your bill.
• Submit clear PDF copies of bills and LOAs.
• Schedule the port for a low-traffic time for your business.

Next Steps After Porting into GoHighLevel

Once your phone number is active in GoHighLevel, you can:

• Build call routing and IVR flows.
• Set up SMS campaigns and automations.
• Track call and text performance for marketing attribution.

If you need advanced strategy, implementation, or automation help, you can explore consulting services at Consultevo for expert guidance on optimizing your GoHighLevel setup.

By following the official porting process and ensuring all information is accurate, you can reliably move your existing number into GoHighLevel and centralize your communication workflows.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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