Maximize Engagement with GoHighLevel Reviews AI
If you manage client feedback in tools like ClickUp and want a smarter way to handle reviews, GoHighLevel Reviews AI can automate and assist your responses with powerful AI. This step-by-step guide explains how to use both Suggestive and Auto-Pilot modes to streamline your workflow and improve customer engagement.
The instructions below are based on the official feature documentation so you can confidently configure, test, and deploy AI-powered review replies inside your account.
What Is GoHighLevel Reviews AI?
Reviews AI in GoHighLevel is an AI-powered assistant that helps you draft or automatically send responses to customer reviews received through the Reviews section of your sub-account.
It offers two main operating modes:
- Suggestive Mode – AI suggests replies you can review and edit before sending.
- Auto-Pilot Mode – AI automatically sends replies to incoming reviews based on your settings.
Both modes are designed to save time while keeping your responses on-brand and aligned with your business goals.
How to Access GoHighLevel Reviews AI
To start using Reviews AI, you must enable it from the Reviews area of your sub-account.
- Log in to your GoHighLevel sub-account.
- In the left-hand navigation, click Reputation.
- Select the Reviews tab.
- Locate the Reviews AI options (Suggestive and Auto-Pilot) at the top of the review management screen.
From here you can configure your AI settings and choose how you want GoHighLevel to respond to reviews.
Configuring GoHighLevel Reviews AI Modes
Reviews AI includes two distinct modes, each with its own workflow and settings. You can switch between them at any time depending on how hands-on you want to be.
GoHighLevel Suggestive Mode Overview
Suggestive Mode lets the system create reply suggestions that you review before sending. This is ideal if you want AI help while keeping full control over responses.
In this mode, GoHighLevel will:
- Analyze each new review.
- Create a recommended reply based on your configuration.
- Display the suggestion for manual approval or editing.
No responses are sent automatically until you confirm them.
GoHighLevel Auto-Pilot Mode Overview
Auto-Pilot Mode is a fully automated option. Once enabled, the AI replies to reviews on its own according to your rules and preferences.
In this mode, GoHighLevel will:
- Detect new incoming reviews.
- Generate a response using your configured rules, prompts, and exclusions.
- Automatically post the response without manual approval.
This is best for users who want maximum time savings and are comfortable delegating replies to AI.
How to Set Up GoHighLevel Suggestive Mode
Follow these steps to configure Suggestive Mode from within the Reviews section.
- Open Reputation > Reviews in your GoHighLevel sub-account.
- Find the Reviews AI settings area.
- Select Suggestive Mode as your preferred mode.
- Confirm the activation if prompted.
Once enabled, the AI will start presenting suggestions for new reviews as they come in.
Using Suggested Replies in GoHighLevel
When a new review appears, you will see an AI-generated suggestion attached to it.
- Open the review you want to respond to.
- Review the AI-suggested reply shown below or beside the review.
- Edit the text if needed to match your tone or add details.
- Click Send to post the reply.
This workflow keeps you in control, while still taking advantage of AI-generated drafts to speed up your responses.
How to Set Up GoHighLevel Auto-Pilot Mode
Auto-Pilot Mode takes additional configuration so that the AI can reply accurately and safely without manual oversight.
- In your GoHighLevel sub-account, navigate to Reputation > Reviews.
- Open the Reviews AI configuration panel.
- Select Auto-Pilot Mode as the active mode.
- Complete the following configuration fields before saving.
Core Settings for GoHighLevel Auto-Pilot
Within Auto-Pilot Mode, you will see several options to guide how AI responds:
- Business Details – Provide key information about the business (industry, services, value proposition) so replies remain accurate and relevant.
- AI Tone of Voice – Choose or describe the tone you want, such as professional, friendly, casual, or formal.
- Language – Specify the language in which the AI should respond to reviews.
- Daily Limit – Define how many AI responses can be sent per day to avoid over-automation.
- Review Rating Threshold – Decide which star ratings the AI is allowed to reply to (for example, 4–5 star only or all ratings).
These settings help the system create replies that are aligned with your brand, policies, and risk tolerance.
Configuring Advanced GoHighLevel AI Rules
Auto-Pilot also provides advanced controls so you can fine-tune when and how AI responds:
- Custom Prompts – Add detailed instructions about how the AI should respond in specific situations (e.g., mention refund policy for low-star reviews).
- Keyword-Based Exclusions – List keywords (such as legal terms, specific product names, or sensitive topics) that should prevent the AI from replying.
- Escalation Rules – Decide which reviews should be left unanswered for manual follow-up when certain keywords or patterns appear.
By carefully setting these rules, you ensure that Auto-Pilot handles straightforward feedback while more complex or sensitive reviews are still managed by a human.
Best Practices for GoHighLevel Reviews AI
To get the most from Reviews AI, consider the following best practices when setting up your account:
- Start with Suggestive Mode to learn how the AI responds before turning on Auto-Pilot.
- Review AI tone frequently to ensure responses continue to match your brand voice.
- Update business details whenever your services, pricing, or policies change.
- Refine exclusion keywords based on real reviews that the AI should not handle.
- Monitor daily limits and adjust as review volume grows or changes.
These simple checks will keep the system accurate and aligned with your reputation management strategy.
Troubleshooting and Safety Tips in GoHighLevel
If you see unexpected replies or behavior, use these quick checks:
- Verify that the correct mode (Suggestive or Auto-Pilot) is active.
- Confirm that your language and tone settings are accurate.
- Review your custom prompts to ensure they do not contain conflicting instructions.
- Expand your keyword-based exclusions when you find edge cases the AI should avoid.
Because Reviews AI is controlled by your configuration, most issues can be fixed by refining prompts, exclusions, and thresholds.
Where to Learn More About GoHighLevel Reviews AI
For additional technical details, configuration screenshots, and the latest updates on Reviews AI, see the official documentation here: Maximizing customer engagement with Reviews AI.
If you need broader implementation help, including funnel optimization and automation strategy around your reputation workflows, you can also explore consulting resources at Consultevo.
Final Thoughts on GoHighLevel Reviews AI
By configuring Suggestive and Auto-Pilot modes correctly, GoHighLevel can significantly reduce the time you spend replying to customer feedback while keeping your brand voice consistent. Start with Suggestive Mode, observe how the AI behaves, then gradually move to Auto-Pilot for trusted scenarios. With the right prompts, exclusions, and limits, Reviews AI becomes a reliable partner in your ongoing reputation management strategy.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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