Call Workflow Action in GoHighLevel

The Call workflow action lets you automate outbound phone calls from inside GoHighLevel, in a way that can complement tools like ClickUp for task and project management. This guide explains how to set up, configure, and manage the Call action so you can instantly trigger calls as part of your automated workflows.

Using this feature, you can create fully automated calling sequences, pass calls to team members, and optionally drop ringless voicemails when no one answers.

What the GoHighLevel Call Workflow Action Does

The Call workflow action in GoHighLevel automatically initiates an outbound call to a contact when the action is executed in a workflow. It can either call a user first and then connect the contact, or place a direct call to the contact with an automated greeting.

The action supports:

• Automated outbound calls to contacts.
• Connecting calls to a selected user or any available user.
• Customized greeting messages and voicemails.
• Automatic rescheduling when no agents are available.
• Voicemail drop when a contact does not answer.

This makes the GoHighLevel Call action ideal for sales, follow-ups, reminders, and nurture campaigns.

Prerequisites for Using Call in GoHighLevel

Before you can use the Call workflow action in GoHighLevel, make sure the following are set up:

• You have at least one phone number configured in your Twilio or native dialer integration.
• Your users are assigned phone numbers inside the system.
• You have an active workflow or are building a new one.

Without a configured phone number, the GoHighLevel Call action will not be able to place outbound calls.

How to Add the Call Action in a GoHighLevel Workflow

Follow these steps to add the Call workflow action in GoHighLevel.

Step 1: Open Your Workflow in GoHighLevel

1. Log in to your GoHighLevel account.
2. Navigate to Automation and then select Workflows.
3. Open an existing workflow or create a new one.

Step 2: Insert the Call Action

1. In the workflow builder, click the + icon where you want the call to occur.
2. From the list of actions, choose Call.

Once added, the Call action panel will open and you can configure all of the available options.

Configuring Call Options in GoHighLevel

The Call action in GoHighLevel includes several configuration fields that control who is called, how the call behaves, and what happens when no one answers.

Assign the Call to a User

The first key setting in the GoHighLevel Call action is whether the call is connected to a specific user or to any available user.

• Assign to specific user: The system will attempt to call the chosen user first and then connect to the contact.
• Assign to any user: The call will be routed to any available user based on your call routing rules.

You can usually choose from a dropdown list of users inside your GoHighLevel account.

Set the Call Direction

By default, the call starts by dialing the user and then connects the contact. Depending on your account’s configuration, you may have options such as:

• Call user then contact: The system calls the user and, when the user picks up, it dials the contact and bridges the call.
• Direct contact call with greeting: The contact is called directly with an automated greeting and then connected according to your settings.

Select the option that best fits your call flow in GoHighLevel.

Configure Call Scheduling and Retries

The Call action can be configured to respect schedules and retry logic, such as:

• Only calling during business hours.
• Retrying after a defined delay if no available agent is found.
• Stopping additional attempts after a maximum number of failed tries.

These options help ensure that GoHighLevel calls do not fire at inappropriate times and that contacts are not over-contacted.

Voicemail and No-Answer Settings in GoHighLevel

The Call workflow action in GoHighLevel includes options for handling unanswered calls and voicemail drops.

Enable Voicemail Drop

You can configure the system to automatically drop a voicemail if the call is not answered by the contact. Typical options include:

• Uploading or selecting a prerecorded voicemail file.
• Choosing text-to-speech for dynamic voicemail messages.
• Setting conditions for when the voicemail is dropped.

Using voicemail drop can increase contact rates and keep your team’s manual effort to a minimum in GoHighLevel.

Handle No-Agent or No-Answer Scenarios

When no agents are available or calls go unanswered, you can specify behavior such as:

• Rescheduling the call using a Wait step and another Call action later in the workflow.
• Sending a follow-up SMS or email after the missed call.
• Adding a tag to the contact for reporting or future segmentation.

Designing these paths carefully ensures your GoHighLevel workflow provides a consistent experience.

Testing the Call Workflow Action in GoHighLevel

After configuring the Call action, you should test it before activating the workflow.

1. Use a test contact with a number you can answer.
2. Manually add the contact into the workflow or trigger the entry event.
3. Monitor the call flow, making sure the user is called correctly and the contact is connected.
4. Confirm any voicemails, wait steps, and follow-up actions work as expected.

Update your GoHighLevel configuration if anything does not behave according to your plan.

Best Practices for Call Automation in GoHighLevel

To get the most from the Call workflow action:

• Keep greeting messages short and clear.
• Use business hours restrictions to avoid calling too early or too late.
• Combine calls with SMS and email for multi-channel follow-up.
• Tag contacts based on call outcomes for better reporting.
• Regularly review performance and refine your GoHighLevel workflows.

These best practices help maintain compliance and improve answer rates.

Where to Learn More About GoHighLevel Call Workflows

You can review the original documentation for the Call workflow action directly on the GoHighLevel help center at this official Call workflow action article. For broader marketing automation strategy, implementation support, and consulting around GoHighLevel, platforms, and funnels, you can visit Consultevo for additional guidance.

By following this guide, you can confidently configure the Call workflow action in GoHighLevel to automate outbound calls, streamline your sales process, and provide timely follow-ups without manual dialing.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`