GoHighLevel Billing How-To Guide

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GoHighLevel Billing How-To Guide for Agencies

If you manage multiple tools like ClickUp and GoHighLevel in your agency, keeping billing organized is critical. This how-to guide walks you through the most common billing-related questions for agency accounts so you can confidently manage subscriptions, invoices, payment methods, and add-ons in GoHighLevel.

All instructions below are based strictly on the official billing documentation for agency accounts and will help you quickly find and adjust the settings you need inside GoHighLevel.

Accessing Your GoHighLevel Agency Billing Area

Your main billing controls live in the Agency view. Only agency-level users with the correct permissions should access and change these settings.

  1. Log in to your GoHighLevel agency account.
  2. Switch to the Agency view (if you are inside a sub-account, click to navigate back to Agency).
  3. Open the Billing or Company / Settings area where subscription information is displayed.

From here you can review your current plan, upgrade or downgrade, change payment details, and review invoices.

Managing Your GoHighLevel Subscription Plan

Agency plans determine which features you can access, including account limits and add-ons.

How to View Your Current GoHighLevel Plan

  1. Go to Agency > Billing.
  2. Locate the section that shows your Current Plan.
  3. Review billing frequency (monthly or annual) and the next renewal date.

This section also shows if you have any extra add-ons attached to your GoHighLevel plan.

How to Upgrade or Downgrade GoHighLevel

  1. In Agency > Billing, find the plan comparison or Change Plan section.
  2. Select the plan you want to move to.
  3. Confirm the price, billing frequency, and included limits.
  4. Submit your change and wait for the on-screen confirmation.

Plan changes usually take effect immediately. If you move to a higher plan, GoHighLevel typically charges a prorated difference based on your remaining cycle. Downgrades usually apply from the next billing date.

Updating Payment Methods in GoHighLevel

Keeping a valid card on file prevents service interruptions for you and all client sub-accounts connected through GoHighLevel.

How to Update Your Credit Card

  1. Navigate to Agency > Billing.
  2. Find the Payment Method or Credit Card section.
  3. Click Edit or Update Card.
  4. Enter the new card number, expiration date, CVC, and billing address.
  5. Save your changes.

After saving, GoHighLevel uses the updated card for upcoming renewals and any usage-based charges.

Handling Declined or Failed Payments

If your payment fails, you may see alerts in your agency dashboard or receive an email.

  • Immediately update your card in Agency > Billing.
  • Check with your bank to ensure online or international transactions are allowed.
  • Once corrected, GoHighLevel typically attempts to charge the new payment method again.

Viewing and Downloading GoHighLevel Invoices

Invoices provide a detailed record of your subscription, add-ons, taxes, and dates. You can use them for accounting or reimbursement.

How to Find Your GoHighLevel Invoices

  1. Go to Agency > Billing.
  2. Scroll to the Invoices or Billing History section.
  3. Review the list by date, amount, and status (paid / unpaid).

How to Download or Print Invoices

  1. In the invoice list, click on the invoice you want to view.
  2. Open the full invoice details in your browser.
  3. Use the Download or Print option from the page or your browser.

These invoices reflect what GoHighLevel has charged your agency for that period, including add-ons like phone, email, or other extras.

Managing GoHighLevel Add-ons and Extra Usage

Some GoHighLevel features are billed as add-ons or based on usage, such as certain communication costs. These appear in your billing area alongside your main subscription.

How to Review Add-on Charges

  1. Open Agency > Billing.
  2. Check sections labeled Add-ons, Extras, or Usage.
  3. Review each item for quantity, price per unit, and total cost.

This helps you understand why a particular GoHighLevel invoice might be higher than usual during a busy period.

How to Enable or Disable Add-ons

  1. From the same Billing page, locate the relevant add-on.
  2. Toggle the feature on or off (or click Manage / Edit).
  3. Confirm pricing changes before saving.

Disabling an add-on usually prevents new charges from the next cycle but does not automatically refund past charges.

Pausing, Canceling, or Reactivating GoHighLevel

Agencies sometimes need to pause or cancel their subscription while keeping control of client data and access timing.

How to Cancel a GoHighLevel Agency Subscription

  1. Log in as an agency admin and go to Agency > Billing.
  2. Locate the Cancel or Manage Subscription link.
  3. Follow the prompts, including any confirmation or short survey.
  4. Confirm the cancellation and note your final access date.

After cancelation, access typically remains active until the end of the paid billing period. Ensure you export any necessary data and notify your clients before that date.

How to Reactivate a GoHighLevel Account

  1. Log back into your agency login if it is still accessible.
  2. Go to Agency > Billing.
  3. Select a plan and re-enter your payment details if needed.
  4. Confirm reactivation and wait for the dashboard to reload with your plan features.

Refunds and Billing Disputes in GoHighLevel

Refund options vary and are controlled by the official policies for agency accounts.

How to Request Billing Help from GoHighLevel

  1. Visit the official billing help article here: GoHighLevel agency billing FAQ.
  2. Review all sections related to refunds, disputes, and overcharges.
  3. If you still need help, use the support contact or ticket process described in that documentation.

Before opening a ticket, have the following ready:

  • Your agency account email and ID.
  • Invoice number and date.
  • Detailed explanation of the billing concern.

Best Practices for Agency Billing in GoHighLevel

To reduce billing surprises and maintain clean records, follow these practical tips.

  • Schedule a recurring monthly review of Agency > Billing to check invoices and usage.
  • Keep one primary card and one backup card (if supported) for your GoHighLevel account.
  • Document any plan changes, including the date, reason, and expected price impact.
  • Train at least one backup team member on how to find invoices and update payment methods.

For broader agency operations, you can also explore resources at Consultevo to improve systems around subscriptions, reporting, and client billing workflows.

Where to Learn More About GoHighLevel Billing

The fastest way to stay aligned with official billing rules is to bookmark the main help resource:

This page is updated by the platform and should always be treated as your final source of truth for agency billing in GoHighLevel.

By following the steps and practices in this how-to guide, your agency can manage plans, invoices, payment methods, and add-ons in GoHighLevel confidently and avoid unexpected disruptions for your clients.

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