GoHighLevel LC Phone Billing Guide
If you use ClickUp to track projects and want clear control over telephony costs, understanding how GoHighLevel LC Phone billing works is essential. This guide walks you step by step through LC Phone pricing, credits, invoices, and how charges flow between accounts so you can manage your budget with confidence.
The information in this how-to article is based strictly on the official LC Phone pricing and billing documentation from the GoHighLevel help center.
What Is LC Phone in GoHighLevel?
LC Phone is the native telephony and messaging system inside GoHighLevel. Instead of connecting an external Twilio account, you can provision phone numbers, make and receive calls, and send SMS directly through the platform using LC Phone.
All usage for LC Phone is billed through GoHighLevel on a postpaid basis. This means you use services during the month, and then the system settles your usage in the next billing cycle.
How GoHighLevel LC Phone Pricing Works
LC Phone pricing in GoHighLevel is built around three core elements:
- Per-minute call costs for inbound and outbound calls
- Per-message SMS and MMS costs
- Monthly recurring costs for phone numbers and add-ons (if applicable)
Exact rates vary by country, number type, and message type. You can always confirm the current pricing in your GoHighLevel account and in the official LC Phone billing guide.
For the most up-to-date rate tables, see the source documentation here: LC Phone Pricing & Billing Guide.
Understanding GoHighLevel LC Phone Credits
GoHighLevel uses internal LC Phone credits to represent telephony and messaging usage. These credits are a billing abstraction; you do not pre-buy traditional credits like in a prepaid system. Instead, GoHighLevel tracks usage as credits and converts them into dollar amounts on your invoice.
How LC Phone Credits Are Calculated in GoHighLevel
Each action in LC Phone consumes a certain amount of credits based on the underlying carrier price. For example:
- Outbound call minutes may consume a small number of credits per minute.
- Inbound call minutes are billed separately and also consume credits.
- SMS and MMS messages consume credits per segment or per message.
GoHighLevel aggregates these credit-based charges and shows the corresponding cost for each sub-account and for the agency as a whole.
When LC Phone Credits Are Charged in GoHighLevel
LC Phone credits are tallied in real time but settled when your GoHighLevel billing cycle closes. The platform does not require you to manually top up a balance for LC Phone; instead, all charges are rolled into your regular subscription invoice.
GoHighLevel Postpaid Billing Structure for LC Phone
LC Phone operates on a postpaid model inside GoHighLevel. This affects how and when you are invoiced.
Monthly Invoice Flow in GoHighLevel
- You use LC Phone for calls and messages throughout the month.
- GoHighLevel tracks all usage at the agency and sub-account level.
- At the end of the billing period, GoHighLevel adds your LC Phone usage charges to your main subscription invoice.
- You receive a combined invoice, pay it, and your next cycle begins.
This structure helps agencies avoid interrupting service due to low balances and makes it easier to reconcile a single invoice instead of managing multiple small transactions.
Sub-Account Billing Behavior in GoHighLevel
When you enable LC Phone inside a sub-account, that sub-account’s usage still ultimately bills through the main agency account. However, GoHighLevel allows you to:
- See LC Phone usage on a per sub-account basis.
- Use these usage reports to bill your clients or include fees in your packages.
- Optionally mark up LC Phone costs to create an additional profit center.
The platform does not send a separate carrier invoice to your clients. You, as the agency, remain the billing owner, and GoHighLevel aggregates all LC Phone costs at the agency level.
How to Enable LC Phone in GoHighLevel
Follow these steps to start using LC Phone in your GoHighLevel agency:
Step 1: Access the Agency Settings
- Log in to your GoHighLevel agency dashboard.
- Navigate to the main Settings area.
- Locate the section dedicated to LC Phone or telephony configuration.
Step 2: Activate LC Phone
- Review the LC Phone pricing and billing terms presented in your GoHighLevel account.
- Confirm that you understand the postpaid billing structure and authorize LC Phone usage.
- Save your configuration to enable LC Phone for your agency.
Step 3: Configure Sub-Accounts in GoHighLevel
- Open the sub-account where you want to use LC Phone.
- Go to Settings inside that sub-account.
- Provision phone numbers, configure call routing, and enable SMS as needed.
From this point forward, usage in that sub-account will be tracked under LC Phone and will appear as part of your GoHighLevel billing.
How to Review LC Phone Charges in GoHighLevel
Monitoring costs regularly helps prevent billing surprises and supports accurate client invoicing.
Check LC Phone Usage Reports
Inside GoHighLevel, you can view detailed reports that show how LC Phone is being used. Typical views include:
- Total minutes for inbound and outbound calls per sub-account
- Total SMS and MMS messages sent and received
- Costs broken down by date range and by number
Use these reports to understand which clients generate the most LC Phone activity and to adjust your pricing plans accordingly.
Review Your GoHighLevel Invoice
On each billing cycle, your GoHighLevel invoice will include a section for LC Phone charges. This section summarizes:
- Total LC Phone usage cost for the period
- Any applicable taxes and fees
- The combined total with your subscription fees
You can download invoices for accounting or forward cost overviews to your clients based on your agency policies.
Managing LC Phone Costs in GoHighLevel
There are several practical ways to manage and optimize LC Phone spending inside GoHighLevel.
Set Internal Usage Policies
- Define acceptable call durations for internal teams.
- Encourage the use of SMS when appropriate to reduce call time.
- Limit international calls unless necessary.
Package Telephony into Your Offers
Many agencies bundle LC Phone usage into marketing or CRM packages in GoHighLevel. You can:
- Include a fixed number of minutes and messages in each plan.
- Charge overage fees when a client exceeds the included allowance.
- Position LC Phone as a premium, fully managed communication feature.
For help designing profitable offers that leverage GoHighLevel, you can consult specialists such as Consultevo, which focuses on implementation and optimization for agencies.
Troubleshooting LC Phone Billing Issues in GoHighLevel
If you notice unexpected LC Phone charges or discrepancies in your GoHighLevel account, review the following steps:
- Check recent activity: Look at call and message logs for spikes in usage.
- Confirm sub-account configurations: Verify that only authorized numbers and automations are active.
- Review automation workflows: Ensure no campaign is sending excessive or duplicate messages.
- Compare dates: Match the invoice period with your internal reports to confirm alignment.
If the issue persists, collect screenshots and usage logs, then contact GoHighLevel support through the help center, referencing the LC Phone pricing and billing guide for context.
Key Takeaways for Using LC Phone in GoHighLevel
- LC Phone is the built-in telephony and messaging system in GoHighLevel.
- All LC Phone usage is billed on a postpaid basis through your GoHighLevel subscription.
- Credits are a tracking mechanism, not a separate prepaid balance.
- Sub-account usage rolls up to the agency invoice, but you can bill clients separately.
- Regularly reviewing reports and invoices helps you control costs and design better packages.
By understanding how LC Phone pricing and billing operate inside GoHighLevel, you can confidently scale your communications, stay compliant with your budget, and provide clear, transparent pricing to your clients.
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