How to Enable Call Transcriptions for Recorded Calls in GoHighLevel

If you are migrating from ClickUp or any other platform and need a reliable way to analyze client conversations, enabling call transcriptions in GoHighLevel is an essential setup step. This guide walks you through exactly how to turn on transcriptions for recorded calls inside your GoHighLevel account so that you can quickly review, search, and extract insights from your voice interactions.

Follow the steps below to activate call transcription on your new or existing phone numbers and start turning your calls into searchable text.

Prerequisites for Call Transcriptions in GoHighLevel

Before you enable call transcriptions, make sure your GoHighLevel account is correctly configured for call handling and recording.

• You must have at least one phone number connected to your GoHighLevel sub-account.
• Call recording must be enabled for the numbers where you want transcriptions.
• You must have access permissions to manage phone settings in the sub-account.

Once these basics are in place, you can switch on transcriptions at the phone number level.

Accessing Phone Settings in GoHighLevel

The call transcription setting is managed inside the phone system configuration of your GoHighLevel sub-account. Use the following steps to reach the correct area:

1. Log in to your GoHighLevel account.
2. Navigate to the specific sub-account where you want to enable transcriptions.
3. From the left-hand menu, click on Settings.
4. In Settings, select Phone Numbers (sometimes labeled Phone or Twilio / Phone depending on your interface layout).

You will now see a list of all phone numbers connected to that sub-account.

How to Enable Call Transcriptions for a Phone Number in GoHighLevel

GoHighLevel manages call transcription at the individual number level. This means you can enable it for some numbers and leave it off for others if needed. Use the steps below for each number you want to configure.

Step 1: Choose the Correct GoHighLevel Number

1. In the Phone Numbers section, locate the phone number you want to configure.
2. Click on the edit icon (usually a pencil) or the number line item to open its detailed settings.

This opens a side panel or page where you can adjust options such as call recording and forwarding for that GoHighLevel number.

Step 2: Confirm Call Recording Is Enabled

Call transcription can only work if call recording is active, because the system transcribes from recorded audio. Check the following:

• Look for a toggle or checkbox labeled Call Recording or similar.
• Ensure this option is turned On.

If recording is disabled, enable it, then save your changes before continuing. Without recording, GoHighLevel will not generate transcriptions.

Step 3: Turn On Call Transcriptions in GoHighLevel

Once recording is active for the number, you can enable transcription:

1. In the same phone number settings panel, find the option labeled Call Transcription or Enable Transcription for Recorded Calls.
2. Toggle this setting to On.
3. Review any notes or information about how transcriptions are processed and stored.
4. Click Save or Update to apply your changes.

From this point forward, qualifying calls on that GoHighLevel number will generate transcriptions automatically, as long as they are recorded.

Where to View Call Transcriptions in GoHighLevel

After you enable the feature, GoHighLevel attaches transcriptions directly to relevant call records. While interface labels may vary, you will typically view them in one of the following areas:

• Conversations: Open a contact conversation and locate the call log item. A transcription section or link should appear under the recording.
• Call Reporting or Calls: When viewing an individual call record, look for a Transcription field or panel.
• Contact Record: Inside the contact profile, scroll to the activity timeline to see calls and their associated transcriptions.

Transcriptions may appear a short time after the call ends, depending on its length and processing time within GoHighLevel.

Managing Recorded Calls and Transcriptions in GoHighLevel

Once call transcriptions are active, you can use them to support quality control, training, and client management workflows within GoHighLevel.

Best Practices for Using GoHighLevel Transcriptions

• Search conversations: Use text search to quickly find specific phrases mentioned during calls.
• Coach team members: Review transcripts alongside recordings to train agents and improve scripts.
• Document agreements: Capture verbal commitments and key details for reference inside your CRM.
• Improve automations: Identify common questions and pain points to refine workflows and campaigns in GoHighLevel.

Always review and comply with local laws and regulations on call recording and transcription, and inform participants when required.

Troubleshooting Call Transcriptions in GoHighLevel

If you do not see a transcription for a specific call, work through the checks below:

• Confirm the call was actually recorded and that a recording file is available.
• Verify that Call Transcription is enabled on the specific phone number that handled the call.
• Check that the call occurred after you enabled transcription; older calls may not be processed retroactively.
• Allow additional time for processing, especially for longer calls in GoHighLevel.
• Review any system status messages or alerts in your account that might indicate delays.

If the issue persists, consult the original GoHighLevel documentation at this official support article or contact the platform’s support team with example call details.

Optimizing Your Workflow Around GoHighLevel Call Transcriptions

Enabling transcriptions is only the first step. To get more value out of your GoHighLevel setup, consider building supporting processes:

• Tag important calls based on topics or outcomes, then use filters and reports to review similar interactions together.
• Create internal SOPs for how your team should review and act on transcribed calls.
• Update scripts by analyzing successful conversations that lead to conversions or positive outcomes.
• Combine with automations where appropriate, using call outcomes and notes to trigger follow-up sequences in GoHighLevel.

For broader CRM and workflow strategy beyond call transcription, you can find consulting resources at Consultevo, which specializes in optimizing digital systems and processes.

Summary: Call Transcriptions in GoHighLevel

By enabling call transcriptions for recorded calls, you turn every client conversation into accessible, searchable data inside GoHighLevel. The process is straightforward: make sure your number is connected, turn on call recording, toggle the transcription option for that number, and then review transcripts alongside your call logs. With this configuration in place, your team can better understand customer needs, improve communication, and maintain a clear record of voice interactions across your GoHighLevel sub-accounts.

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