How to Use Rich Text Formatting in GoHighLevel Knowledge Base

When you move documentation from tools like ClickUp into your GoHighLevel Knowledge Base, it is essential to format content correctly so articles stay readable and easy to scan. The GoHighLevel editor supports rich text, allowing you to style text, add links, embed media, and organize your help content into clear sections.

This step-by-step guide explains how to use each rich text option available in the GoHighLevel Knowledge Base document editor, based strictly on the official feature set.

Overview of GoHighLevel Knowledge Base Rich Text

The Knowledge Base editor in GoHighLevel includes a top toolbar with formatting buttons. These tools apply styling to the selected text or to the paragraph where your cursor is placed.

You can use rich text formatting to:

• Highlight important actions in support articles
• Create consistent heading structures for your GoHighLevel documentation
• Add tables, images, and videos to clarify complex processes
• Insert links to internal and external resources

All formatting is stored directly in the Knowledge Base article, so it displays consistently to your end users.

Basic Text Styling in GoHighLevel Articles

The first set of options in the GoHighLevel editor lets you style text at the character level. These formats are usually toggles: click once to apply and click again to remove.

Bold, Italic, and Underline in GoHighLevel

To emphasize words or short phrases in a GoHighLevel article:

1. Select the text you want to style.
2. Click the B button to make text bold.
3. Click the I button to make text italic.
4. Click the U button to underline text.

You can combine these styles as needed. For example, a button label in your GoHighLevel walkthrough might be bold and underlined.

Changing Text Color and Highlight

The editor provides color tools to adjust the appearance of selected text.

• Text color: Changes the font color.
• Highlight color: Adds a background color behind the text, similar to a marker.

Use these options sparingly in GoHighLevel Knowledge Base articles to draw attention to alerts or warnings without making the page hard to read.

Paragraph-Level Formatting in GoHighLevel

Paragraph formatting controls the structure of your GoHighLevel Knowledge Base articles. These settings apply to entire lines or blocks of text.

Headings and Normal Text

To organize content hierarchically:

1. Place the cursor on the line you want to format.
2. Open the paragraph or style dropdown.
3. Choose a heading level (for example, Heading 1, Heading 2, Heading 3) or select Normal text.

Use headings in a clear order for GoHighLevel documentation, such as:

• H1: Article title (used once at the top)
• H2: Main sections inside the article
• H3: Subsections related to a specific GoHighLevel feature

Bullet Lists and Numbered Lists

Lists help make instructions in GoHighLevel more scannable.

To create a list:

1. Highlight your lines of text or place the cursor on a line.
2. Click the bullet list icon for unordered lists.
3. Click the numbered list icon for ordered steps.

Use bullet lists for options and numbered lists for step-by-step GoHighLevel procedures.

Text Alignment and Indentation

You can adjust how text aligns within the article:

• Left align: Default alignment in most GoHighLevel articles.
• Center align: Useful for titles or images.
• Right align: Rarely used for standard documentation.
• Justify: Aligns text evenly along both left and right edges.

Indentation tools can also increase or decrease the indent of a paragraph, helping you visually nest points in more complex GoHighLevel guides.

Adding Tables in GoHighLevel Knowledge Base

Tables let you compare values or present structured data inside your GoHighLevel articles.

How to Insert a Table

1. Click where you want the table to appear.
2. Select the table icon in the toolbar.
3. Choose the number of rows and columns you need.

After inserting the table, you can fill in each cell with text or basic formatting. Tables are particularly useful for feature comparison, pricing tiers, or mapping GoHighLevel settings to descriptions.

Linking Text in GoHighLevel Articles

You can insert links to pages inside your workspace or to external resources.

Insert and Edit Links

1. Select the text that should become a link.
2. Click the link icon in the toolbar.
3. Enter the destination URL.
4. Confirm to apply the link.

To edit or remove the link, click within the linked text and use the same link control to modify or delete it.

For example, you might link to advanced GoHighLevel help from a summary article, or direct users to a consulting resource like Consultevo for implementation support.

Embedding Images and Media in GoHighLevel

Rich text support in the GoHighLevel Knowledge Base includes the ability to embed images and videos for clearer explanations.

Insert Images

1. Place the cursor where the image should appear.
2. Click the image icon in the toolbar.
3. Upload an image file or provide a URL if supported.

Use images to show interface screenshots, configuration screens, or workflows inside GoHighLevel. Keep file sizes optimized so Knowledge Base pages load quickly.

Embed Videos

If the editor provides a video embed or media option, you can add instructional clips:

1. Click the media or video icon.
2. Paste the video URL or embed code as allowed.
3. Insert it into the article body.

Video walkthroughs can be especially helpful for complex GoHighLevel automations or funnel setups.

Cleaning and Managing Formatting in GoHighLevel

Sometimes text pasted from another tool brings in extra formatting. The GoHighLevel editor includes utilities to keep your Knowledge Base articles clean.

Clear Formatting

To remove styling from selected text:

1. Highlight the affected text.
2. Click the clear formatting or eraser icon (if present).

This returns the text to the default style, which is useful when cleaning up imported content for a consistent GoHighLevel look.

Undo and Redo

If you make a mistake while formatting:

• Use the undo button to revert the last action.
• Use the redo button to apply it again if needed.

These controls allow you to experiment with layouts while building your GoHighLevel Knowledge Base without losing work.

Best Practices for GoHighLevel Knowledge Base Formatting

To maintain a professional support center, follow these guidelines:

• Use a logical heading hierarchy for every GoHighLevel article.
• Keep paragraphs short and focused on a single idea.
• Use lists for steps and options instead of long blocks of text.
• Highlight only the most important terms or warnings.
• Test how your article looks in the public-facing Knowledge Base view.

By applying these best practices, you ensure your GoHighLevel Knowledge Base remains easy to read, searchable, and user-friendly.

Official GoHighLevel Rich Text Reference

For the most accurate and current description of each rich text option, review the official documentation provided by the platform. You can access the original reference for Knowledge Base document rich text support here: GoHighLevel Knowledge Base document rich text support.

Use this article as a practical how-to guide, then cross-check with the official GoHighLevel help page whenever the editor interface is updated.

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