GoHighLevel Enhanced Web Crawler Guide

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How to Use the GoHighLevel Knowledge Base Enhanced Web Crawler

The GoHighLevel Knowledge Base Enhanced Web Crawler makes it easy to import website content into your help center, much like organizing tasks in ClickUp but focused on support documentation. This guide walks you step by step through configuring, running, and managing crawls so you can keep your support articles accurate and up to date.

This how-to article is based on the official product documentation and explains the exact options and behaviors you will see inside your GoHighLevel account.

What the GoHighLevel Enhanced Web Crawler Does

The Enhanced Web Crawler in GoHighLevel scans your public website and automatically imports pages into your Knowledge Base. It is designed to reduce manual copy-and-paste work and to keep your content synchronized whenever your site changes.

When configured correctly, the crawler can:

  • Scan a website starting from a root URL.
  • Follow internal links that match your filters.
  • Ignore specific paths you do not want in your Knowledge Base.
  • Automatically import or update articles based on the latest website content.

You can also control how often the crawler checks for updates, so your GoHighLevel Knowledge Base remains aligned with your live site.

Accessing the GoHighLevel Web Crawler in the Knowledge Base

Before you can configure the Enhanced Web Crawler, you must open the appropriate area inside your GoHighLevel dashboard.

  1. Log in to your GoHighLevel account.
  2. Navigate to the Knowledge Base section for the relevant workspace or sub-account.
  3. Locate the Enhanced Web Crawler or Web Crawler settings panel within the Knowledge Base configuration options.

Once you are in this section, you will see configuration fields that control what the crawler scans and how often it runs.

Preparing Your Site for the GoHighLevel Crawler

Before starting a crawl, confirm that your website is ready to be scanned by GoHighLevel.

  • Ensure the content you want to import is publicly accessible and not behind a login.
  • Confirm that robots.txt or security settings do not block the crawler.
  • Identify which paths or folders you want to include or exclude.
  • Verify that the site domain is correct and uses the correct protocol (HTTP or HTTPS).

These checks help prevent failed crawls or importing unwanted content into your Knowledge Base.

How to Configure a New GoHighLevel Enhanced Crawl

Follow these steps to configure a new web crawl in your GoHighLevel Knowledge Base.

Step 1: Enter the Root URL

  1. In the Enhanced Web Crawler settings, locate the field labeled Root URL or similar.
  2. Enter the starting URL for the crawl, usually your homepage or a documentation index page.
  3. Use the full URL, including protocol (for example, https://example.com).

The crawler will start from this root URL and discover additional pages by following internal links, according to your filters.

Step 2: Set Include and Exclude Rules

The GoHighLevel Enhanced Web Crawler uses include and exclude rules to decide which URLs become Knowledge Base articles.

  • Include rules: Define which paths should be scanned and imported.
  • Exclude rules: Block paths, files, or patterns you do not want in your Knowledge Base.

Typical examples include:

  • Including pages under /docs/ or /knowledge-base/.
  • Excluding login pages, account areas, or marketing landing pages.
  • Ignoring media files, scripts, or other non-content URLs.

Enter these rules carefully; they control the size and relevance of your imported content in GoHighLevel.

Step 3: Choose Crawl Frequency and Sync Behavior

Next, configure how often GoHighLevel should re-crawl your site and how it treats existing articles.

  • Crawl frequency: Set whether the crawler runs once or on a recurring schedule.
  • Sync behavior: Decide how updates are handled when a page changes on your site.

Depending on the options available in your account, you may see settings such as:

  • Daily, weekly, or custom intervals for automatic crawls.
  • Overwrite existing articles when the source page changes.
  • Only import new pages without modifying existing ones.

Pick a schedule that matches how often you update your site content, so your GoHighLevel Knowledge Base remains current.

Running Your First GoHighLevel Crawl

After configuration, you are ready to run the crawler and populate your Knowledge Base.

  1. Review all configuration fields: root URL, include rules, exclude rules, and schedule.
  2. Click the Start or Run Crawl button in the Enhanced Web Crawler interface.
  3. Monitor the crawl progress from the status panel or logs, if available.

During the first run, the GoHighLevel system will fetch pages, process their content, and create corresponding Knowledge Base articles. The duration of the crawl depends on your site size and filters.

Reviewing and Managing Imported Articles in GoHighLevel

Once a crawl is complete, review the imported content inside the Knowledge Base section of GoHighLevel.

  • Open several imported articles to verify the formatting.
  • Check that titles, headings, and body content match your expectations.
  • Confirm that only the intended sections of your site have been imported.
  • Update article categories or tags as needed to improve navigation.

If you notice unwanted articles, you can delete or unpublish them and adjust your include or exclude rules before the next run.

Troubleshooting the GoHighLevel Enhanced Web Crawler

If the crawler is not importing content as expected, use these checks:

  • No pages imported: Verify the root URL and confirm that include rules are not too restrictive.
  • Too many pages imported: Tighten your include rules and add specific exclude patterns.
  • Formatting issues: Review how the source pages are structured; certain layouts may require manual adjustments after import.
  • Access errors: Make sure the site is online and not rate-limiting or blocking requests.

After adjusting settings, run the crawl again and re-check the results in your GoHighLevel Knowledge Base.

Best Practices for Maintaining Your GoHighLevel Knowledge Base

To keep your Knowledge Base clean and useful over time, follow these practices:

  • Use clear, consistent include and exclude rules that focus on support-related content.
  • Schedule crawls to align with major site updates or product releases.
  • Periodically review imported articles for relevance and accuracy.
  • Combine automated imports with manual editing to refine wording and structure.

This balanced approach lets you leverage automation from GoHighLevel while preserving editorial quality for your users.

Additional Resources and References

For official technical details about the Knowledge Base Enhanced Web Crawler, review the product documentation provided by the platform:

Official GoHighLevel Knowledge Base Enhanced Web Crawler Documentation

If you need strategic help integrating your support content and improving search performance, consider consulting experts who specialize in automation and optimization:

ConsultEvo Marketing & Automation Services

By correctly configuring and maintaining the Enhanced Web Crawler, you can transform your GoHighLevel Knowledge Base into a dynamic, automatically updated hub of support content that closely mirrors the information on your primary website.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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