GoHighLevel Phone Dialer Guide

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GoHighLevel Phone Dialer How-To Guide

The GoHighLevel phone dialer makes it easy to place and manage calls directly inside your CRM instead of juggling ClickUp tasks or external phone tools. This step-by-step how-to article walks you through each part of the dialer so you can confidently start, monitor, and track calls for sales or support teams.

Use this guide to understand every button, menu, and feature in the GoHighLevel phone dialer, based strictly on the official product behavior.

What the GoHighLevel Phone Dialer Does

The dialer in GoHighLevel is a built-in calling interface that lets you:

  • Make outbound calls from any assigned number.
  • See who you are calling and which phone number you are using.
  • Control mute, hold, keypad, recording, and transfer options.
  • Add notes and tags during or after calls.
  • Access detailed call information and recordings.

All calling activity is tied back to the contact record inside GoHighLevel, helping you maintain a complete call history for follow-up and reporting.

How to Open the GoHighLevel Phone Dialer

The phone dialer appears whenever you initiate a call from within the system.

  1. Log in to your GoHighLevel account.
  2. Navigate to any place where you can start a call (for example, a contact record or a call list).
  3. Click the phone icon or call button to start an outbound call.

Once the call begins, a phone dialer panel will open, displaying a timer at the top and multiple controls for managing the live call.

Understanding the GoHighLevel Dialer Header

The header section of the dialer shows call status and basic information about the current connection.

Call Timer and Contact Name in GoHighLevel

At the very top of the dialer, you will see:

  • Call duration timer – Shows how long the current call has been active.
  • Contact name – Displays the name of the person you are speaking with, pulled from the contact record.

This helps you keep track of talk time and confirm that you are speaking to the correct contact in GoHighLevel.

Managing Phone Numbers in the GoHighLevel Dialer

Below the timer and contact name, you will find two phone number fields:

  • Dialed number – The phone number you are calling.
  • From number (Caller ID) – The GoHighLevel phone number you are calling from (your outgoing line).

Agents can see exactly which number the system is using to place the call, which is helpful if you manage multiple brands or locations.

Core Call Controls in the GoHighLevel Dialer

In the middle of the dialer, you will find the main buttons for handling the live call. These controls are central to how you operate the GoHighLevel phone dialer.

Mute, Hold, and Keypad

  • Mute – Silences your microphone while still allowing you to hear the other party.
  • Hold – Places the call on hold, pausing the conversation temporarily.
  • Keypad – Opens a numeric keypad so you can enter digits for IVRs, extensions, or menu selections.

Use these options to manage professional call handling during sales or support conversations.

Navigation, Voicemail, and Hang Up in GoHighLevel

  • Overall menu – An icon at the top-right allows you to quickly jump back to the contact record or navigate elsewhere without losing the call.
  • Drop voicemail – Lets you leave a pre-recorded or live voicemail message when the contact does not answer.
  • Hang up – Ends the current call session.

These tools give you flexibility for fast navigation and efficient call termination directly inside GoHighLevel.

Advanced Call Management in GoHighLevel

Beyond basic call controls, the phone dialer includes advanced management features to support collaborative and compliant calling.

Enabling or Disabling Call Recording

Inside the dialer, you will see a Recording toggle or button:

  • Turn it on to start recording the call.
  • Turn it off to pause or stop recording.

Once enabled, recordings are stored in the contact’s call log in GoHighLevel. Always follow your local legal requirements and company policy before recording calls.

Transferring Calls in GoHighLevel

The Transfer option allows you to route a live call to another user or department.

  1. Click the Transfer button during an active call.
  2. Select the user or target line you want to transfer the call to.
  3. Confirm the transfer to complete the handoff.

This helps team members move calls to the correct person without forcing the caller to hang up and dial again.

Viewing Live Call Details

Within the dialer, GoHighLevel displays dynamic call information, including:

  • Current call state (ringing, connected, on hold).
  • Who the call is assigned to.
  • Duration and any recording indicators.

These details update in real time so agents can quickly understand what is happening with each call.

How to Access Call Details in GoHighLevel

After a call ends, you can open a detailed view to see what happened during that interaction.

  1. Navigate to the relevant contact record in GoHighLevel.
  2. Locate the call entry in the activity or call log.
  3. Click the call entry to open full details.

The detailed view typically shows call duration, status, direction (inbound or outbound), assigned user, and whether a recording is available.

Working With Call Recordings and Tags

Within the call details panel you can:

  • Play or download recordings – Listen to the call directly from GoHighLevel or export the audio file.
  • Add tags – Apply tags such as “Interested,” “Not Interested,” or “Follow-Up Needed” to organize outcomes.
  • Attach notes – Summarize key points, objections, or promises made during the conversation.

These tools improve follow-up workflows and team visibility into each interaction.

Practical Steps to Use the GoHighLevel Dialer

Here is a basic workflow you can follow when using the phone dialer in GoHighLevel for day-to-day operations:

  1. Open the contact you want to call.
  2. Click the phone icon to start the call.
  3. Confirm the correct outbound number (Caller ID) is being used.
  4. Use Mute or Hold as needed during the conversation.
  5. Enable Recording if your organization policy allows.
  6. Use the Keypad for any IVR or extension requirements.
  7. Transfer the call to another team member if needed using the Transfer button.
  8. Click Hang up to end the call when finished.
  9. Open the call details and add notes, tags, and review any recordings.

Following these steps helps standardize the way your team uses the GoHighLevel dialer, which can lead to better reporting and training.

Tips for Teams Using the GoHighLevel Dialer

  • Train new agents on each button inside the dialer before they start live calling.
  • Standardize call tags so everyone uses the same naming system for outcomes.
  • Review recordings regularly for coaching and quality assurance.
  • Monitor call durations to identify unusually short or long conversations that may need follow-up.

These practices ensure your team gets the most value from the built-in dialing tools in GoHighLevel.

Learn More About GoHighLevel Phone Tools

To see the original product documentation that this how-to is based on, visit the official dialer overview at GoHighLevel Phone Dialer Overview.

If you need expert implementation help, integrations, or optimization around the GoHighLevel platform, you can explore additional resources and services at Consultevo.

By understanding each part of the phone dialer and how it connects to contact records, tags, notes, and recordings, your team can fully leverage GoHighLevel for efficient, trackable calling workflows.

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