GoHighLevel Chat File Attachments

If you use ClickUp or any other project management platform to organize your support workflows, you can streamline conversations further by enabling file uploads inside the GoHighLevel chat widget. This guide explains how to turn on attachments, manage uploads safely, and customize your live chat experience without needing any code.

Overview of GoHighLevel Chat Widget Attachments

The chat widget in GoHighLevel allows website visitors and leads to send files directly to your team during a live conversation. Once enabled, an upload icon appears in the chat box so users can share screenshots, documents, or other approved file types.

Key points you will learn in this tutorial:

• How to enable file attachments in your chat widget settings
• Where to manage and preview uploaded files in conversations
• Important size limits and supported file behavior
• Best practices to keep your GoHighLevel inbox organized

All steps below are based on the official GoHighLevel documentation for chat widget attachments, which you can also review here: Using file attachments in live chat.

Prerequisites for Using GoHighLevel Chat Attachments

Before you enable attachments in the GoHighLevel chat widget, make sure the following requirements are met:

• You have an active GoHighLevel account with access to a location.
• The chat widget is already created and installed on your website.
• You have admin or sufficient permissions to update widget settings.

Once these prerequisites are confirmed, you can turn on file uploads directly from the chat widget configuration area.

How to Enable File Attachments in the GoHighLevel Chat Widget

Follow this step-by-step process to allow visitors to upload files through your GoHighLevel chat widget.

Step 1 – Open the GoHighLevel Locations Area

1. Log in to your GoHighLevel account.
2. Select the correct Location from the location switcher if you manage multiple businesses or brands.

All chat widget settings are managed at the location level, so make sure you are in the right one.

Step 2 – Access the GoHighLevel Chat Widget Settings

1. In the left-hand menu, navigate to Sites.
2. Click on Chat Widget under the Sites section.
3. If you already have a widget, select it. If not, create a new chat widget first.

This opens the configuration screen where you can customize behavior, appearance, and attachment options for your GoHighLevel chat.

Step 3 – Turn On File Attachments

1. Inside the chat widget configuration, locate the section related to File Attachments or Allow Uploads.
2. Toggle the switch or checkbox to enable file attachments in the live chat widget.
3. Review any available options, such as limiting attachments based on size.

After saving these changes, the file upload icon becomes visible to visitors when they initiate a conversation through your embedded GoHighLevel widget.

How File Attachments Work in GoHighLevel Live Chat

Once file uploads are enabled, visitors can share files directly from the chat box. The workflow is straightforward for both the contact and your team.

Visitor Experience in the GoHighLevel Chat Widget

From the website visitor’s perspective, the process looks like this:

1. They click the chat icon on your website to open the widget.
2. They start a conversation and see an attachment or upload icon in the text field.
3. They click the icon and choose a file from their device.
4. The file is uploaded and appears as part of the conversation thread.

You can then respond to the message, review the file, and keep the conversation flowing inside GoHighLevel.

Team Experience in the GoHighLevel Conversations Inbox

Your team can interact with uploaded files directly in the Conversations area:

1. Go to the Conversations tab in your GoHighLevel location.
2. Select the chat thread where the file was uploaded.
3. Preview or download the file from within the conversation.

This creates a single source of truth for your communication and shared assets, without forcing your team to jump between external tools when files are exchanged via live chat.

Limits and Behavior of GoHighLevel Chat Attachments

To keep performance stable and protect storage capacity, GoHighLevel applies constraints to uploaded files. While exact numbers can change over time, the following behavior generally applies based on the official help article:

• File attachments are stored alongside the related conversation in the system.
• There is a file size limit per upload, which may vary by plan and platform updates.
• Unsupported or excessively large files may be blocked from upload.

For up-to-date technical limits on file size and supported formats, always reference the current GoHighLevel documentation or your account settings.

Best Practices for Managing GoHighLevel Chat Widget Files

To get the most out of file sharing inside your GoHighLevel chat widget, use these best practices:

Organize Conversations with Attachments

• Tag important conversations where leads have provided critical documents.
• Use pipelines or opportunities to link chats with deals or projects.
• Add notes that reference key attachments, such as contracts or screenshots.

Protect Data Shared in GoHighLevel

• Avoid asking visitors to share sensitive data (payment details, IDs) over chat.
• Use your internal security policies to guide what types of files you accept.
• Regularly review settings and remove old data that no longer needs to be stored.

Integrate GoHighLevel with Your Processes

When files arrive through the chat widget, you can incorporate them into your existing workflows:

• Attach files to opportunities or contacts for future reference.
• Trigger automations based on conversations that include attachments.
• Coordinate with your project or CRM tools so nothing gets lost.

If you need expert help designing workflows that use the GoHighLevel chat widget, you can consult specialists at Consultevo to align your live chat setup with your sales and support processes.

Troubleshooting GoHighLevel Chat Widget Attachments

If you or your visitors encounter issues when sending or receiving files through the GoHighLevel widget, use this checklist:

• Attachment icon not visible: Confirm that file attachments are enabled in the chat widget settings and that you saved the configuration.
• Upload failing or timing out: Check internet connection, file size limits, and try with a smaller file.
• File not opening: Download the file and open it with a compatible application to confirm it is not corrupted.
• Visitor reports block: Ensure the file type is allowed and that any browser security extensions are not interfering.

For persistent issues, cross-check with the official GoHighLevel help article on file attachments and review any platform-specific updates.

Next Steps with GoHighLevel Chat Widget

Enabling file attachments in your GoHighLevel chat widget enhances your ability to collect context, troubleshoot customer problems, and close deals faster. After turning on attachments and testing them yourself, consider these next steps:

• Customize chat widget branding and greeting messages.
• Configure notifications so your team never misses a file upload.
• Document internal procedures for handling documents received via live chat.

By combining structured workflows with the flexible GoHighLevel chat widget, your team can maintain clear communication, securely share files, and give leads a smoother support experience from the very first website visit.

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