GoHighLevel Shipping Profiles Guide
ClickUp users who migrate to GoHighLevel for ecommerce often need a clear process for managing shipping costs. This step-by-step guide explains how to configure shipping profiles, add custom shipping rates, and connect shipping apps so you can control how orders are charged and fulfilled inside GoHighLevel stores.
Follow the sections below in order, especially if you are setting up shipping for the first time in your GoHighLevel account.
Understanding GoHighLevel Shipping Profiles
Shipping profiles in GoHighLevel define how shipping is calculated for products and orders in your store. Each profile controls:
- Which products it applies to
- Where you ship (countries and regions)
- Which rates are used at checkout
- Whether third-party shipping apps are allowed to calculate rates
You can use a single general profile for your whole catalog or create additional profiles for products that need special handling, such as heavy items or items shipped from other locations.
Accessing the Shipping Settings in GoHighLevel
Before creating or editing profiles, open your store shipping settings in GoHighLevel.
- Log in to your GoHighLevel account.
- Navigate to your ecommerce store settings.
- Open the Shipping or Shipping and delivery area (depending on your interface).
All existing shipping profiles will be listed in this section, including the default profile created for your store.
Types of Shipping Profiles in GoHighLevel
Your GoHighLevel store supports two main types of profiles:
General Shipping Profile in GoHighLevel
The general profile is created automatically and applies to most products in your store. It is ideal when:
- Your products ship from the same location.
- You use the same rates for all items.
- You want a simple setup with minimal configuration.
Products not assigned to any custom profile will fall under this general shipping profile.
Custom Shipping Profiles in GoHighLevel
Use custom shipping profiles when certain products need different shipping rules. Common cases include:
- Products shipping from another warehouse or region
- Bulky or heavy products that cost more to ship
- Fragile items that require special handling
Each profile has its own set of shipping zones and rates. A product can belong to only one profile at a time.
How to Create a Custom Shipping Profile in GoHighLevel
Create a custom profile when your default shipping rules do not fit all products.
- In GoHighLevel, go to Settings > Shipping.
- Locate the section for shipping profiles.
- Click Add profile or a similar button.
- Enter a descriptive profile name (for example, “Oversized Items” or “Europe Warehouse”).
- Add the products that should be included in this profile.
- Save the profile, then proceed to configure shipping zones and rates.
After saving, the products you added to this profile will no longer use the general profile; they will use this custom profile instead.
Setting Up Shipping Zones in GoHighLevel Profiles
Shipping zones define where you ship and which countries or regions belong to each area. Within each shipping profile, you should configure at least one zone.
- Open the profile you want to edit in GoHighLevel.
- Find the Shipping to or Shipping zones section.
- Click Add shipping zone.
- Name the zone (for example, “United States”, “Canada”, or “EU”).
- Select the countries or regions included in this zone.
- Save the zone.
You can create multiple zones inside the same GoHighLevel shipping profile, each with its own set of rates.
Adding Custom Shipping Rates in GoHighLevel
Once your zones are defined, add the rates that will appear at checkout. GoHighLevel lets you define a variety of custom shipping options, such as standard, express, or free shipping over a certain amount.
Steps to Add a Custom Rate
- Within the chosen profile, open the shipping zone you want to configure.
- Click Add rate or Create shipping rate.
- Enter a rate name that customers will see at checkout (for example, “Standard Shipping (3–5 days)”).
- Set the price for the rate.
- Optionally, add conditions (for instance, based on order price or weight) if the interface supports it.
- Save your changes.
You can repeat these steps to add several rates per zone, such as economy, standard, and expedited options. GoHighLevel will display these rates to customers whose shipping address falls into that zone.
Editing and Removing Custom Rates
To keep your pricing accurate, regularly review and update your shipping rates in GoHighLevel.
- Open the shipping profile, then select the zone.
- Click the rate you want to edit and adjust the name or price.
- To delete a rate, select it and use the remove option.
Changes take effect immediately at checkout for all active products in that profile.
Using Third-Party Shipping Apps with GoHighLevel
Your GoHighLevel store can work with shipping apps that calculate real-time rates or help manage labels and fulfillment. When integrated, these apps can provide carrier-calculated prices at checkout, based on destination, weight, and other factors.
How GoHighLevel Handles App-Calculated Rates
Within a shipping profile, you can enable shipping apps so they can:
- Return dynamic rates from supported carriers
- Offer multiple carrier service levels
- Automate parts of your fulfillment process
When app-calculated rates are active, GoHighLevel combines them with any manual rates you have configured for the same zone, unless you specifically limit checkout to app-only rates.
Basic Steps to Connect a Shipping App
- Open your store or integrations area in GoHighLevel.
- Locate an available shipping or fulfillment app that suits your needs.
- Install or connect the app following its instructions.
- Return to the shipping profiles section and enable the app for the relevant profile or zone, if required.
- Test checkout to confirm that app-calculated rates display correctly.
For detailed app-specific configuration, always refer to the app’s own documentation in addition to GoHighLevel settings.
Best Practices for GoHighLevel Shipping Configuration
- Start with the general profile: Configure simple, flat rates first, then add custom profiles only when needed.
- Use clear rate names: Indicate estimated delivery times and any conditions so customers understand their choices.
- Group similar products: Place items with similar shipping costs into the same GoHighLevel shipping profile.
- Test checkout: Run test orders to ensure the correct rates appear for different addresses and products.
- Review regularly: Revisit your rates whenever carrier pricing or your product catalog changes.
Where to Learn More About GoHighLevel Shipping
You can read the original platform documentation on shipping profiles, custom shipping rates, and app integrations on the official help portal here: GoHighLevel shipping profiles and rates.
For strategic guidance on optimizing funnels, automation, and ecommerce performance built around GoHighLevel, you can also visit Consultevo for professional consulting resources.
By structuring your shipping profiles correctly, adding appropriate custom rates, and integrating shipping apps when needed, you ensure that your GoHighLevel store provides accurate, transparent shipping options that support both customer satisfaction and healthy margins.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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