Getting Started With GoHighLevel

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Getting Started With the New GoHighLevel Conversations Experience

The new Conversations experience in GoHighLevel gives you a unified inbox to handle messages more efficiently than jumping between tools like ClickUp, email, and chat apps. This guide walks you step by step through how to enable, navigate, and use the updated interface so you can manage every customer conversation from one place.

The features described here are based strictly on the official platform documentation and show you how to take advantage of the redesigned layout, filters, and message tools.

Overview of the New GoHighLevel Conversations Inbox

The Conversations inbox in GoHighLevel centralizes all your communication channels, including SMS, email, calls, and social messages. The new experience focuses on a cleaner layout, improved search, and simpler message handling so you can respond faster and track conversations without confusion.

Key improvements in the new interface include:

  • A modern navigation bar dedicated to Conversations.
  • Streamlined filters and message sorting tools.
  • Quick access to conversation details and contact data.
  • Clear visual indicators for unread and active conversations.

Before you start, make sure you have the correct user permissions to access Conversations in your account.

How to Access the New GoHighLevel Conversations Experience

You can open the Conversations inbox directly from the main dashboard. Follow these steps to access the new experience:

  1. Log in to your GoHighLevel account using your usual credentials.
  2. From the left sidebar, click on Conversations.
  3. If prompted, switch to the new Conversations layout using the on-screen toggle or banner.
  4. Wait for the inbox to load. You will see a list of recent conversations on the left and the selected thread in the main panel.

Once you are in the new layout, it will typically remain the default view, so you do not need to switch every time.

Navigating the GoHighLevel Conversations Layout

The new GoHighLevel Conversations interface is divided into clear sections so you can find conversations and act quickly. Understanding these areas makes the rest of the workflow much easier.

GoHighLevel Conversations List Panel

The left-hand panel is your main conversations list. It shows:

  • Contact name or phone number.
  • Last message preview.
  • Channel icons (such as SMS, email, or social).
  • Unread message indicators.

You can scroll this panel to see all active and recent threads.

Active Conversation View in GoHighLevel

The central panel displays the messages for the conversation you selected. In this area, you can:

  • Read the complete message history.
  • View message timestamps and channel types.
  • Reply with text, templates, and attachments.
  • See call logs when calls are part of the thread.

This section is where your daily communication work happens.

Contact Details and Context Sidebar

The right-hand sidebar (when available in your account) shows useful context about the contact linked to the conversation, such as:

  • Basic contact information.
  • Tags or custom fields.
  • Associated opportunities or pipeline stages.
  • Notes and internal comments added by your team.

Use this sidebar to understand the customer’s history before you send your reply.

Using Filters and Search in GoHighLevel Conversations

The new Conversations experience includes enhanced filters and search options so you can quickly locate the right thread.

Filtering Conversations by Status and Channel

At the top of the conversations list, you can typically apply filters to narrow down what you see. Common filters include:

  • Status filters such as All, Unread, or Open.
  • Assigned user filters to see only conversations owned by specific team members.
  • Channel filters to focus on SMS, email, or other channels.

Apply filters when your inbox is busy so you can prioritize responses and avoid missing important messages.

Searching for Specific Conversations in GoHighLevel

The search bar at the top of the inbox lets you quickly locate threads. You can search by:

  • Contact name.
  • Email address.
  • Phone number.
  • Keywords contained in messages (where supported).

Use search when you need to reference an older discussion or verify what was said in a previous message.

How to Open and Read a Conversation

Opening and reviewing a thread in the new GoHighLevel interface is straightforward.

  1. From the conversations list, click the contact or phone number you want to review.
  2. The conversation opens in the central panel, showing all prior messages.
  3. Scroll up to read older messages and down for the most recent ones.
  4. Check the channel icons and timestamps to understand the flow of communication.

Reading the complete history helps you respond with full context and avoid asking the contact to repeat information.

How to Create and Send Messages in GoHighLevel

The new Conversations experience makes sending replies and starting new messages simple.

Replying to an Existing Conversation

  1. Select the conversation you want to answer.
  2. Go to the message composer box at the bottom of the central panel.
  3. Type your reply text.
  4. Use any available options such as templates, emojis, or attachments where supported.
  5. Click Send to deliver your message.

Your reply appears immediately in the thread, and the contact receives it via the active channel (for example, SMS or email).

Starting a New Message Thread

When you need to reach out to a contact who has no recent conversations, you can start a new thread in GoHighLevel.

  1. In the Conversations section, look for a button such as New Conversation or a plus icon (label may vary by account).
  2. Click the button to open a new message window.
  3. Search for and select the contact, or enter their phone number or email address.
  4. Choose the channel (SMS or email) if prompted.
  5. Type your message and click Send.

The system creates a brand-new conversation in the inbox, which will then appear in the conversations list for future reference.

Managing Channels in the New GoHighLevel Conversations View

The Conversations inbox is designed as a central hub for several communication channels. Depending on your account setup, you can manage:

  • SMS messages through your connected phone numbers.
  • Email conversations via configured email services.
  • Voice calls logs and call-related messages.
  • Other channels integrated via your account settings.

Each message in a thread shows its source channel so you can see how the contact chose to communicate. This makes it easier to track multi-channel conversations without leaving the GoHighLevel dashboard.

Tips for Working Efficiently in GoHighLevel Conversations

To get the most from the new experience, consider these practical tips:

  • Use filters daily to manage large volumes of conversations.
  • Assign owners to important conversations so team responsibilities are clear.
  • Check the contact details sidebar before replying to understand the customer’s status.
  • Use templates where available to send consistent and fast responses.
  • Review call logs and previous messages before calling a contact back.

These practices help you keep your inbox organized and your response times low.

Where to Learn More About GoHighLevel Conversations

If you want to dive deeper into the new Conversations experience, you can view the official documentation provided by the platform. For a detailed, authoritative reference, visit the original guide here: GoHighLevel Conversations documentation.

For broader strategy, implementation help, and consulting around automation, funnels, and CRM setups that complement your use of GoHighLevel, you can explore expert services at Consultevo.

Conclusion: Mastering the New GoHighLevel Conversations Inbox

The new Conversations experience in GoHighLevel is built to simplify how you manage customer communication across multiple channels. By learning how to navigate the layout, apply filters, search threads, and send messages, you can turn the inbox into a powerful daily workspace.

Use this how-to guide as a checklist while you work inside your own account so you can gradually adopt each feature. As you become comfortable with the new interface, your team will spend less time chasing messages and more time building strong relationships with your contacts.

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