GoHighLevel Voice AI Outbound Setup

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GoHighLevel Voice AI Outbound Setup Guide

Use this step-by-step guide to configure Voice AI outbound calling inside GoHighLevel. If you are used to tools like ClickUp for process management, you will appreciate how this structured workflow helps you plan, launch, and manage automated calling campaigns in a predictable way.

This article explains the full process: from enabling Voice AI for your account, to creating outbound campaigns, assigning numbers and agents, and tracking call performance in GoHighLevel.

What Is GoHighLevel Voice AI Outbound Calling?

Voice AI outbound calling in GoHighLevel allows you to automatically dial contacts using an AI agent that can speak, listen, and respond in real time. Instead of manual calls, your team can automate outreach, qualification, reminders, and follow-up at scale.

The core workflow is:

  • Enable the Voice AI feature at the sub-account level.
  • Configure outbound calling settings and numbers.
  • Create an AI agent and script.
  • Build a Voice AI campaign in GoHighLevel.
  • Launch and monitor calls from the inbox and reports.

The steps below are based on the official documentation, which you can review directly on the Voice AI outbound calling help page.

Prerequisites for GoHighLevel Voice AI

Before launching any Voice AI outbound campaign in GoHighLevel, make sure you have the following items ready:

  • An active GoHighLevel account with access to the sub-account where you want to run Voice AI.
  • Voice AI feature enabled for that sub-account.
  • A verified phone number that can be used for outbound calls.
  • Contacts with valid phone numbers and appropriate consent for calling.
  • An AI agent configured with a script, language, and voice settings.

Having these elements in place will prevent call failures and ensure that your Voice AI agent can interact correctly with your leads.

How to Enable Voice AI in GoHighLevel

To start using Voice AI outbound calling, you must first enable the feature at the account level inside GoHighLevel.

Step 1: Access the Correct Sub-Account in GoHighLevel

  1. Log in to your GoHighLevel account.
  2. Use the left-side navigation to switch to the correct sub-account where you want to run Voice AI.
  3. Confirm you have admin or permissions that allow you to manage phone numbers, settings, and automations.

Step 2: Turn On Voice AI for Outbound Calls

  1. Open the settings area of your GoHighLevel sub-account.
  2. Locate the Voice AI or AI features section.
  3. Enable Voice AI for outbound calling, following any prompts related to billing or usage.
  4. Save changes so that the Voice AI options become available in workflows, campaigns, and the inbox.

Once Voice AI is enabled, you will be able to attach AI agents to outbound call flows and campaigns.

Configure Numbers for GoHighLevel Voice AI Calls

Outbound Voice AI campaigns in GoHighLevel require at least one phone number that will be used as the caller ID.

Step 3: Add or Select a Phone Number

  1. Navigate to the phone numbers section within your GoHighLevel sub-account settings.
  2. Purchase or assign a phone number suitable for outbound campaigns, following local regulations.
  3. Verify that the phone number is active and capable of both inbound and outbound traffic if required.

Step 4: Assign the Number to Voice AI

  1. Open the Voice AI configuration area.
  2. Select the number that should be used as the caller ID for your AI agent.
  3. Save the association so that future outbound calls will appear from that number.

This setup ensures your contacts see a consistent and recognizable number whenever GoHighLevel initiates Voice AI calls.

Create an AI Agent in GoHighLevel

Next, configure the AI agent that will handle your outbound calls. This is where you define how the agent speaks and what it says.

Step 5: Define AI Agent Settings

  1. In your GoHighLevel sub-account, open the AI or Voice AI agents section.
  2. Create a new AI agent and give it a descriptive name, such as “Appointment Reminder Agent” or “Lead Qualification Agent”.
  3. Select the language, voice style, and any personality or tone options that are available.
  4. Write the base script or prompt that describes the agent’s goal, such as booking appointments, confirming details, or qualifying leads.

Step 6: Add Conversation Rules

  1. Define how the AI should respond to common questions, objections, or answers.
  2. Set rules for handling voicemails, no-answers, or busy lines.
  3. Configure handoff rules if you want a human agent to take over a live call when certain conditions are met.
  4. Save your AI agent and test it with a small internal list before moving to a full live campaign.

Build a GoHighLevel Voice AI Outbound Campaign

With your number and AI agent ready, you can now create a dedicated outbound campaign in GoHighLevel to automate calls.

Step 7: Prepare Your Contact List

  1. Ensure your contacts are imported into the correct GoHighLevel sub-account.
  2. Clean up phone numbers, removing invalid or duplicate entries.
  3. Tag or segment contacts who should receive Voice AI calls.
  4. Confirm that all contacts have proper opt-in and consent for automated calling.

Step 8: Create a New Campaign or Workflow

  1. Navigate to the automation or campaign builder inside GoHighLevel.
  2. Create a new workflow or campaign specifically for Voice AI outbound calling.
  3. Set the trigger, such as “Contact added to list,” “Tag added,” or “Specific date/time.”
  4. Add an action for “Voice AI Outbound Call” or the relevant call step provided in your account.

Step 9: Attach Your AI Agent and Number

  1. Within the call step, select the previously configured AI agent.
  2. Choose the caller ID number assigned for Voice AI calls.
  3. Configure call settings like maximum retries, voicemail behavior, and call time windows.
  4. Save your workflow or campaign.

After these steps, your GoHighLevel campaign will be ready to automatically initiate Voice AI outbound calls based on the triggers you set.

Launch and Monitor GoHighLevel Voice AI Calls

Once your workflow is ready, you can activate it and monitor how the Voice AI agent performs in real time.

Step 10: Activate the Campaign

  1. Switch your Voice AI workflow or campaign from draft to active.
  2. Run a small batch first to verify behavior before scaling up.
  3. Watch the first few calls closely to confirm that the script, timing, and call quality are correct.

Step 11: Monitor Calls in the Inbox

  1. Open the conversations or inbox section inside GoHighLevel.
  2. Filter for Voice AI calls or the number used for outbound campaigns.
  3. Review call logs, call outcomes, and transcripts if available.
  4. Identify any patterns where the AI agent needs better instructions or updated rules.

Step 12: Analyze Performance and Optimize

  1. Check reports related to call volume, connection rates, and conversion events.
  2. Adjust your AI script to improve engagement and reduce call drop-offs.
  3. Refine your targeting by updating segments, tags, or triggers.
  4. Repeat this optimization cycle regularly to increase the effectiveness of your GoHighLevel Voice AI campaigns.

Best Practices for GoHighLevel Voice AI Outbound Campaigns

To keep your Voice AI outbound campaigns effective and compliant, follow these best practices:

  • Start with small test batches before scaling to your entire list.
  • Use clear, concise scripts that guide the conversation toward a simple goal.
  • Respect local call time regulations and contact frequency limits.
  • Provide easy ways for contacts to opt out of future automated calls.
  • Combine Voice AI with follow-up via SMS or email for multi-channel engagement inside GoHighLevel.

Next Steps and Additional Resources

If you need strategic help planning automation, AI, or funnel structures around your GoHighLevel setup, you can review consulting options at Consultevo.

For the most accurate and up-to-date configuration details, always cross-reference this guide with the official GoHighLevel documentation for Voice AI outbound calling available at the support solutions page.

By following these steps and best practices, you can confidently set up, launch, and optimize Voice AI outbound calling campaigns in GoHighLevel to increase efficiency and improve contact engagement at scale.

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