GoHighLevel Chat Attachments Guide

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How to Use Chat Attachments in GoHighLevel Live Chat Widgets

If you manage support or sales conversations across tools like ClickUp and other platforms, you can streamline communication by enabling chat attachments in your GoHighLevel live chat widgets. This feature lets website visitors upload files directly in the chat window, so your team receives key information instantly without back-and-forth emails.

This step-by-step guide explains how to activate file uploads, configure limits, and understand how attachments behave in conversations inside GoHighLevel.

What Are Chat Attachments in GoHighLevel?

Chat attachments in GoHighLevel allow visitors on your website to upload files while using your live chat widget. Those files are then stored and displayed in the related conversation inside your account.

According to the official documentation from GoHighLevel support, this feature is available specifically for live chat widgets and is designed to make communication more efficient and detailed.

Key points about chat attachments:

  • Available for live chat widgets only.
  • Files are uploaded by visitors directly from the widget interface.
  • Attachments are visible in the conversation thread inside your GoHighLevel account.
  • Uploads respect size and type limits set within the platform.

Benefits of Using GoHighLevel Chat Attachments

Enabling chat attachments in GoHighLevel can significantly improve how you capture and process visitor information on your website.

  • Faster qualification: Visitors can send screenshots, PDFs, or images that clarify their needs.
  • Reduced email follow-up: Files are shared in real time during the chat, minimizing extra steps.
  • Centralized records: All attachments stay tied to a single conversation and contact record.
  • Better support: Support teams can see error messages, documents, or photos submitted directly from the website.

Prerequisites for Using GoHighLevel Live Chat Attachments

Before you enable attachments in your GoHighLevel live chat widget, make sure the following prerequisites are met:

  • You have access to the Sites section (or equivalent) where live chat widgets are configured.
  • You already have at least one live chat widget created in GoHighLevel.
  • Your website is able to embed the live chat widget code supplied by GoHighLevel.

Once these elements are in place, you can turn on the attachment feature in just a few steps.

How to Enable Chat Attachments in a GoHighLevel Live Chat Widget

Follow these steps to activate chat attachments for a specific live chat widget inside GoHighLevel.

Step 1: Open Your GoHighLevel Location

  1. Log in to your GoHighLevel account.
  2. Select the correct Sub-Account/Location where your website and live chat widget are managed.

Step 2: Navigate to the Live Chat Widget Settings

  1. In the left-hand menu, go to the section where your chat widget is configured. (In many setups, this is under Sites or a similar area depending on your interface layout.)
  2. Locate the existing Live Chat Widget you want to edit.
  3. Click to open the widget’s settings panel.

Step 3: Enable Attachments in the GoHighLevel Widget

  1. Inside the widget settings, look for an option related to attachments or file uploads.
  2. Toggle the setting to On or Enabled to allow visitors to upload files.
  3. Review any size or type restrictions that may be displayed so you understand what visitors can upload.

Once enabled, a file upload control will appear for visitors in the live chat widget on your site.

How Visitors Use Chat Attachments in GoHighLevel Widgets

After you enable the feature, your website visitors can immediately begin using attachments in the GoHighLevel live chat widget.

Uploading Files from the Visitor’s Perspective

  1. The visitor opens the live chat widget on your website.
  2. They see an option (such as a paperclip icon or Upload button) to attach files.
  3. The visitor clicks the control and selects one or more files from their computer or device.
  4. The files upload and appear in the live chat thread as attachments.

Depending on the widget configuration, visitors will usually see a preview or filename indicator confirming the upload.

File Types and Limits in GoHighLevel

GoHighLevel enforces rules on file uploads to maintain performance and security. While exact limits may vary over time, keep these considerations in mind:

  • Only certain file types may be allowed (for example, images or common document formats).
  • Each file must remain under the maximum upload size imposed by GoHighLevel.
  • If a file exceeds the limit or is of a disallowed type, the upload will fail and the visitor may see an error.

Always refer back to the current official GoHighLevel documentation if you need the latest information about supported types and size limits.

How Chat Attachments Appear Inside GoHighLevel

Once a visitor uploads files via the widget, they are stored and displayed in the associated conversation thread in your GoHighLevel account.

Viewing Attachments in Conversations

  1. Go to the Conversations section in your GoHighLevel location.
  2. Select the conversation initiated from the live chat widget.
  3. Inside the thread, you will see the files listed or previewed as attachments.

You can typically click these attachments to view or download them as needed, depending on your browser and system settings.

Working With Contacts and Records

Each chat attachment is tied to the contact record that initiated the conversation. This ensures that uploaded files remain organized along with messages, notes, and other activities in GoHighLevel.

Benefits of this arrangement include:

  • Improved auditing and history tracking for each contact.
  • Clear context when a team member reviews past interactions.
  • Easy access to important files for sales, onboarding, or support processes.

Best Practices for GoHighLevel Chat Attachments

To make the most of chat attachments in your GoHighLevel live chat widgets, consider the following best practices.

Set Clear Visitor Expectations

  • Mention in your chat greeting that visitors can upload screenshots or documents.
  • Specify preferred file types if certain formats are easier for your team to handle.
  • Let visitors know if there are any size limits, especially if they tend to upload large files.

Train Your Team on Handling Attachments

  • Ensure team members know where to find attachments in the GoHighLevel conversation view.
  • Encourage agents to request files when it will speed up problem resolution.
  • Implement standard procedures for storing or processing files after download, if needed.

Monitor Storage and Compliance

  • Regularly review attachment usage to ensure it aligns with your internal policies.
  • Avoid collecting sensitive documents unless your legal and compliance teams approve.
  • Keep an eye on any storage implications based on how your GoHighLevel account is structured.

Troubleshooting GoHighLevel Live Chat Attachments

If visitors or agents encounter issues with file uploads, use this quick troubleshooting checklist.

  • Attachment option missing: Confirm the attachment setting is enabled in the specific live chat widget configuration.
  • Uploads failing: Check file size and type; they may not meet GoHighLevel limits.
  • Attachments not visible in conversations: Make sure you are viewing the correct location and conversation thread.
  • Widget not updated on site: If you recently changed settings, verify that the latest widget code is properly embedded and not cached.

For persistent or technical issues, consult the official GoHighLevel support article referenced earlier or open a ticket with their support team.

Next Steps for Optimizing Your GoHighLevel Setup

Enabling live chat attachments is one part of building a smooth website experience with GoHighLevel. You can combine this feature with automations, pipelines, and follow-up workflows to respond faster and close more opportunities.

If you want expert help optimizing your GoHighLevel setup, you can learn more about implementation and consulting services at Consultevo.

For the latest platform-specific details on chat attachments and any new configuration options, always refer back to the official GoHighLevel documentation.

By following the steps in this guide, you can confidently turn on chat attachments in your GoHighLevel live chat widgets, give visitors a richer way to communicate, and equip your team with all the context they need to respond quickly and effectively.

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