Getting Started With the GoHighLevel Chat Widget

The GoHighLevel chat widget lets you capture leads, respond to website visitors, and centralize conversations much like you would manage tasks in ClickUp, but focused on live chat and messaging. This how-to guide walks you through enabling, configuring, and installing the widget on your site so you can start engaging prospects in real time.

What the GoHighLevel Chat Widget Does

Before you install anything, it is important to understand what the GoHighLevel chat widget is designed to do on your website.

• Collect visitor contact information directly from the chat bubble.
• Send conversations to the correct sub-account and pipeline.
• Use your existing phone number for two-way messaging where supported.
• Automatically create contacts and track conversations in your CRM.

The chat widget in GoHighLevel is a lightweight script that you add to your site so visitors can start a conversation from any page.

Accessing the Chat Widget in GoHighLevel

To get started, you must first navigate to the chat widget settings inside your GoHighLevel account.

1. Log in to your GoHighLevel account.
2. Select the correct Sub-Account from the main dashboard.
3. From the left-hand menu, go to Sites.
4. Click on Chat Widget to open the configuration screen.

All of your chat widget settings, design options, and installation code are managed from this GoHighLevel section.

Configuring Basic GoHighLevel Chat Settings

Once inside the chat widget area of GoHighLevel, configure the basic settings that control how the widget behaves and where messages are routed.

Choose the Inbox and Phone Number in GoHighLevel

You must connect the widget to an inbox and phone number so messages land in the right place.

1. In the chat widget settings, locate the Inbox or Number dropdown.
2. Select the desired phone number that is already connected to your GoHighLevel sub-account.
3. Confirm that this number is capable of sending and receiving messages in your region.

This ensures that every message from the chat widget becomes a conversation thread inside GoHighLevel, tied to the correct communication channel.

Set the Default Message and Greeting

The initial text a visitor sees can significantly affect conversion rates. GoHighLevel lets you define a default greeting and placeholder message.

1. Find the Welcome Message field in the widget settings.
2. Enter a short, friendly greeting such as “Hi there! How can we help you today?”
3. Optional: Add instructions asking visitors for their name, email, or phone number.

A clear greeting encourages visitors to engage and helps your team qualify leads directly from the GoHighLevel chat widget.

Customizing the Look of the GoHighLevel Chat Widget

The appearance of your chat widget should match your branding. GoHighLevel provides visual customization options so the widget blends into your website design.

Update Colors and Branding in GoHighLevel

Adjust the colors so they match your logo and brand guidelines.

1. In the chat widget settings, go to the Design or Appearance section.
2. Set the Primary Color to your main brand color.
3. Adjust the text color for readability on the chosen background.
4. Preview the widget to ensure good contrast and accessibility.

Keeping design consistent across your site and GoHighLevel widget helps visitors trust the experience.

Change Widget Position and Behavior

You can choose where the bubble appears and how it behaves on your pages.

• Set the position (typically bottom-right or bottom-left).
• Control whether the widget is minimized or expanded by default.
• Decide if the widget should show on all pages or only specific ones, depending on how you embed it.

Configure these options in GoHighLevel so the chat widget enhances, rather than interrupts, your website layout.

Installing the GoHighLevel Chat Widget on Your Website

After configuring design and behavior, you must add the GoHighLevel script to your site so the widget appears to visitors.

Copy the Installation Code From GoHighLevel

1. In the chat widget section, scroll to the Install Script area.
2. Click Copy to copy the full JavaScript snippet provided by GoHighLevel.
3. Keep this code handy, as you will paste it into your website or page builder.

This script is unique to your sub-account and connects your site to the GoHighLevel chat system.

Add the Script to Your Website

Installation steps differ slightly based on your platform, but the principle is the same: place the script before the closing </body> tag or in a global footer area.

1. Open your website builder or CMS (WordPress, custom HTML, or other platform).
2. Navigate to the Footer or Custom Code section.
3. Paste the GoHighLevel chat widget script just before the closing </body> tag.
4. Save and publish your changes.
5. Visit your live site and refresh the page to verify that the chat bubble appears.

If the widget does not show, confirm that caching is cleared and that the code was added to the correct template or layout file.

Testing and Using the GoHighLevel Chat Widget

Once installed, test the full experience from the visitor side and the GoHighLevel inbox side to ensure everything works correctly.

Test From the Visitor Perspective

1. Open your website in an incognito or private browser window.
2. Click on the chat bubble to open the GoHighLevel widget.
3. Send a test message and include your name, email, or phone number.
4. Confirm that the greeting appears as configured and the design matches your brand.

This confirms that visitors will see the correct widget text and styling.

Verify Conversations Inside GoHighLevel

1. Return to your GoHighLevel dashboard.
2. Go to the Conversations section or the related messaging inbox.
3. Locate the test message you sent from the website.
4. Confirm that contact details and message history are captured correctly.

If anything is missing, adjust the widget settings and test again until the entire flow is accurate.

Best Practices for Managing Leads From the GoHighLevel Widget

Once your GoHighLevel chat widget is live, use it strategically to maximize conversions.

• Set notification preferences so your team responds quickly to new messages.
• Create follow-up workflows that trigger when a new chat contact is created.
• Tag contacts who come from the website widget for better reporting.
• Use the collected data to refine your sales scripts and FAQs.

When combined with pipelines and automations inside GoHighLevel, the widget becomes a powerful lead-generation tool, not just a support channel.

Where to Learn More About GoHighLevel Chat

For full technical details and the most current instructions, review the official GoHighLevel documentation for the chat widget at this support article.

If you need expert implementation help, strategy, or broader CRM consulting around GoHighLevel and related marketing systems, you can also visit Consultevo for professional services and guidance.

By following the steps in this guide and regularly reviewing your metrics, you can turn the GoHighLevel chat widget into a reliable, conversion-focused entry point for new leads on your website.

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