Getting Started with GoHighLevel Reviews AI Agents
If you are used to managing workflows in ClickUp and want to streamline customer review responses, setting up Reviews AI Agents in GoHighLevel is a powerful next step. This guide walks you through how to enable the feature, connect profiles, create agents, and start automating your review replies.
This how-to article is based on the official GoHighLevel help documentation for Reviews AI Agents. Follow the steps carefully to ensure your account, locations, and integrations are configured correctly before launching automated responses.
What Are GoHighLevel Reviews AI Agents?
Reviews AI Agents in GoHighLevel are automated assistants that draft or send replies to reviews collected from your connected review platforms. They can help you:
- Respond to positive and negative reviews quickly
- Use consistent, brand-aligned messaging
- Save time for your support and marketing teams
- Improve customer satisfaction and engagement
The system uses your connected locations and review sources to generate context-aware responses for each review.
GoHighLevel Requirements and Access
Before creating AI agents, make sure your account and locations meet the feature requirements described in the official documentation at the GoHighLevel Reviews AI Agents guide.
Account-level requirements in GoHighLevel
Check the following items in your account:
- Your GoHighLevel account must be active and in good standing.
- You must have permission to manage locations and integrations.
- The Reviews feature should be available for your plan or sub-account.
Location and review source requirements
Each location that will use Reviews AI Agents in GoHighLevel should have:
- At least one review source connected (such as Google or Facebook, according to the feature support)
- Review collection or import already active, so there is data to work with
- Clear naming and branding for accurate AI-generated responses
Step 1: Enable Reviews AI Agents in GoHighLevel
Once your account is ready, enable Reviews AI Agents at the appropriate level. The exact navigation may vary slightly depending on interface updates, but the process follows these general steps.
1.1 Access the Reviews section
- Log in to your GoHighLevel dashboard.
- Choose the correct sub-account or location from your selector.
- Navigate to the Reviews or reputation management area.
If your plan includes the feature, you will see options related to AI or automated replies within the Reviews settings.
1.2 Turn on AI reply features
- Locate the setting that enables AI-based replies or Reviews AI Agents.
- Toggle the feature on at the sub-account or location level as indicated in the official guide.
- Save your changes to activate the configuration.
After enabling this capability in GoHighLevel, you can configure individual agents and their behavior.
Step 2: Connect Review Sources in GoHighLevel
Reviews AI Agents rely on connected review platforms to receive and respond to feedback. Ensure your locations have their review sources integrated correctly.
2.1 Open integrations for your location
- From your chosen location, go to Settings.
- Find the Integrations or Reputation section.
- Look for the supported review platforms for your GoHighLevel account.
2.2 Connect review platforms
For each supported platform:
- Click the connect button for that review source.
- Authorize your GoHighLevel account to access the platform using the appropriate login.
- Confirm which location or business profile should be connected.
Once this is done, reviews from those sources will appear inside your GoHighLevel Reviews area and can be processed by AI agents.
Step 3: Create a Reviews AI Agent in GoHighLevel
After enabling the feature and connecting review sources, you can create your first AI agent.
3.1 Open the Reviews AI Agents screen
- From the location dashboard, go to the Reviews section.
- Look for a tab or button labeled AI Agents, AI Replies, or similar, as indicated in the GoHighLevel documentation.
- Click to open the list of existing agents or start the setup flow.
3.2 Configure basic agent details
Create a new agent and define its basic properties:
- Agent name: A clear name such as “Default Review Responder”.
- Associated location: The business location this agent will serve.
- Supported review sources: Choose which connected platforms the agent can respond to.
These settings ensure the AI agent operates on the correct reviews inside GoHighLevel.
3.3 Define the agent’s behavior and tone
In the configuration screen, adjust how the AI agent responds:
- Tone of voice: Professional, friendly, casual, or another style that matches your brand.
- Response length: Short, medium, or detailed replies based on your needs.
- Handling negative reviews: Emphasize empathy, solutions, and escalation when necessary.
Follow the field descriptions shown in your GoHighLevel interface to fine-tune the agent so that its replies feel natural and on-brand.
Step 4: Set Reply Rules and Automation in GoHighLevel
With your agent created, define when and how it should respond to incoming reviews.
4.1 Choose which reviews the agent can answer
Common rule settings include:
- Minimum star rating or thresholds for auto-responses
- Whether to auto-reply to all new reviews or only certain ratings
- Delays before sending a response to make it appear more human
These controls help you manage how actively the AI engages with your customers.
4.2 Enable automatic or draft-only mode
Depending on the options shown in your GoHighLevel account:
- Automatic mode: The agent posts responses directly to the review platform.
- Draft mode: The agent suggests responses that a team member can approve or edit.
Draft mode is often recommended at first so you can monitor the quality of responses before fully automating.
Step 5: Test and Monitor Your GoHighLevel Reviews AI Agents
Once your configuration is in place, test and refine your automation to ensure it meets expectations.
5.1 Test with existing reviews
- Open the Reviews section for your location.
- Filter for recent reviews that match your agent’s rules.
- Confirm that the AI agent is generating responses or drafts as configured.
If responses are not appearing, revisit the agent settings and review source connections.
5.2 Review and refine responses
During the first days of using Reviews AI Agents in GoHighLevel:
- Read every AI-generated reply before it is published (if in draft mode).
- Adjust tone, length, or rules where needed.
- Document common edits so you can refine the agent’s settings for better alignment.
This iterative process helps you reach a stable and reliable AI reply flow.
Best Practices for GoHighLevel Reviews AI Agents
To get the most from your configuration, keep these best practices in mind:
- Align with brand guidelines: Make sure the tone, vocabulary, and structure of responses match your brand voice.
- Monitor negative reviews manually: Even with automation, have staff check serious complaints or low-star ratings.
- Update settings regularly: Revisit your GoHighLevel agent configuration when your offers, policies, or messaging change.
- Use reports and analytics: Track trends in reviews and responses to improve customer experience.
Additional Resources for GoHighLevel Users
For more detailed, official guidance, always refer to the GoHighLevel help center and the specific Reviews AI Agents article here: Getting Started with Reviews AI Agents.
If you need expert consulting or implementation support around GoHighLevel, AI workflows, or marketing automation, you can explore resources and services at Consultevo.
By following this step-by-step guide and the official documentation, you can successfully configure Reviews AI Agents in GoHighLevel and start responding to customer feedback more efficiently and consistently.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
“`