GoHighLevel Email Form Alerts

/ CRM, GHL / By

How to Set Up GoHighLevel Email Notifications for Forms and Surveys

If you are moving from tools like ClickUp forms to GoHighLevel, configuring email notifications is essential so your team never misses a form or survey submission. This guide walks you step by step through enabling, customizing, and managing submission alerts directly in your GoHighLevel account.

Understanding GoHighLevel Form and Survey Notifications

In GoHighLevel, forms and surveys can trigger email alerts each time a visitor submits their information. These notifications keep you and your team updated in real time so you can respond to leads, support tickets, and feedback without delay.

Email notifications are configured inside each individual form or survey. That means you can use different notification settings and recipients for different funnels, websites, or pipelines.

Accessing Forms and Surveys in GoHighLevel

To start, you need to open the form or survey where you want to enable notifications.

  1. Log in to your GoHighLevel account.

  2. Select the correct sub-account (location) from your account switcher.

  3. From the left-hand navigation, open the forms or surveys area. Depending on your layout, this may be under Sites > Forms or Sites > Surveys.

  4. Locate the specific form or survey you want to edit and click to open it in the builder.

Once the builder is open, you can configure submission behavior, including email alerts.

Configuring GoHighLevel Email Notifications

GoHighLevel email notifications are managed from the form or survey settings panel. Use the following steps to turn them on and control who receives the alerts.

Step 1: Open Form or Survey Options in GoHighLevel

  1. In the form or survey builder, look for the Options or Settings tab. This is usually located at the top or right side of the editor.

  2. Click the tab to reveal configuration settings, including submission actions and notifications.

Step 2: Enable Email Notifications in GoHighLevel

  1. Inside the options panel, find the section labeled On Submit or Submission Settings.

  2. Locate the toggle or checkbox for Send Email Notifications.

  3. Turn the toggle on or check the box to activate email notifications for each new submission.

Once enabled, GoHighLevel will send an email every time a user submits the form or survey.

Step 3: Choose Notification Recipients in GoHighLevel

  1. Under the email notification section, look for a field labeled something like Notification Email, Send To, or Recipients.

  2. Enter one or more email addresses you want to receive submission alerts. Separate multiple addresses with commas if required by the interface.

  3. Confirm that the addresses belong to users or team members who actively monitor inboxes.

You can send notifications to a shared support email, a sales team inbox, or specific account managers depending on the form’s purpose.

Step 4: Save and Publish Your GoHighLevel Form or Survey

  1. After entering recipients, scroll to the bottom of the options panel.

  2. Click Save to store your notification settings.

  3. If the form or survey is embedded in a funnel or website, be sure to Save and Update the page as well.

New submissions will now trigger email notifications to your configured recipients.

Customizing GoHighLevel Notification Content

The default notification email in GoHighLevel typically includes key submission data such as contact details and answers. While the source page focuses on enabling alerts, there are a few standard ways you can enhance what your team sees.

  • Use clear form names: Rename your form or survey to something descriptive so it appears clearly in the email subject line.

  • Organize fields logically: Group important fields (like name, email, phone, and main question) near the top of the form for easier reading in the notification.

  • Use required fields: Mark crucial fields as required so every email notification contains essential data to follow up.

These adjustments make GoHighLevel notifications more actionable for your team, even if you rely on the default email template.

Best Practices for GoHighLevel Notification Management

To keep your operations efficient and avoid missed messages or spam issues, follow these best practices when working with GoHighLevel email notifications.

Use Dedicated Notification Inboxes

Instead of sending all alerts to one personal email, consider using dedicated inboxes, such as:

  • support@yourdomain.com for support-related forms

  • sales@yourdomain.com for lead capture forms

  • feedback@yourdomain.com for survey responses

This keeps messages organized and makes it easier to assign ownership inside your team.

Whitelist GoHighLevel Emails

Ask your team to add the sending address used by GoHighLevel to their email safe-sender list. This reduces the chance that submission notifications land in spam folders or promotions tabs.

Combine Notifications with Workflows in GoHighLevel

Email notifications are useful, but pairing them with automation is even stronger. After a form or survey submission, consider using:

  • Automated follow-up emails to the contact

  • Internal tasks created for your sales or support team

  • Pipeline stage updates and opportunity creation

By using GoHighLevel workflows together with notifications, you create a complete follow-up system that is harder to break and easier to scale.

Troubleshooting GoHighLevel Email Notifications

If you are not receiving submission alerts, review these common causes.

Check Notification Settings in the Form or Survey

  • Verify that Send Email Notifications is turned on.

  • Confirm that the correct email addresses are entered without spelling errors.

  • Ensure you have clicked Save after making changes.

Inspect Spam and Filters

  • Look for messages in your spam, junk, or promotions folders.

  • If you find them there, mark them as Not Spam and add the sender to your safe list.

  • Check any filters or rules in your email client that might automatically archive or move messages.

Test with a Fresh Submission

  1. Open the live page or funnel where your form or survey is embedded.

  2. Submit a test entry using a valid email and phone number.

  3. Check your inbox within a few minutes to confirm the GoHighLevel notification arrives.

If issues continue, compare your configuration with the official documentation at this GoHighLevel help article on email notifications for forms and surveys.

Leveraging GoHighLevel for Better Lead Management

Once your notifications are working, focus on optimizing how quickly and effectively your team responds. GoHighLevel offers tools to centralize communications, which can significantly improve response times.

  • Route each type of form to a specialized team member.

  • Log calls, SMS, and emails inside the contact record linked to the form submission.

  • Use pipelines to track progress from new lead to closed client.

To go deeper on implementation strategy and CRM setup around your GoHighLevel account, you can learn more at Consultevo, which focuses on funnel and automation optimization.

Summary: Keep Your Team Informed with GoHighLevel

By correctly setting up email notifications for forms and surveys, you ensure every new submission in GoHighLevel reaches the right people immediately. Access your form or survey, enable notifications, add the proper recipients, and then test your setup. Combine these alerts with smart automations and organized inboxes, and your team will be able to respond faster and more consistently to every new opportunity.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`