GoHighLevel Multi-Channel Review Requests How-To
If you use ClickUp or any other project management tool to organize client work, integrating your review strategy with GoHighLevel can dramatically boost your online reputation. This guide walks you through how to configure and send multi-channel review requests in GoHighLevel using both SMS and email, following the exact options available in the platform.
What Are Multi-Channel Review Requests in GoHighLevel?
Multi-channel review requests in GoHighLevel allow you to send automated or manual invitations for reviews via text message and email. You can choose which channels to use and define the timing between messages to maximize response rates while staying compliant with messaging standards.
From a single review request configuration, you can:
- Send an initial SMS asking for a review.
- Send a follow-up SMS reminder.
- Send an email review request.
- Send an email reminder after the initial email.
All of these options are controlled inside one review request creation screen in GoHighLevel.
Accessing the Review Request Settings in GoHighLevel
To start, open your GoHighLevel account and navigate to the Reputation tools for your location. The multi-channel review request feature is part of the review generation workflow.
- Log in to your GoHighLevel location.
- Open the menu related to Reputation or Reviews.
- Choose the option to send or configure a new review request.
Once in the review request screen, you will see configuration options for SMS and email channels, including toggles and delay settings.
Configuring SMS Review Requests in GoHighLevel
The SMS section lets you define how and when text messages are sent to your contacts. You can choose to send an initial SMS and an optional SMS reminder.
Enable SMS in GoHighLevel Review Requests
In the SMS configuration area, you will see a toggle labeled similar to “Send SMS” or “Enable SMS.” Turn this on if you want GoHighLevel to send text messages as part of the review request campaign.
- Enable/Disable: Use the toggle to include or exclude SMS from your review flow.
- Message Content: Customize the message text where available so it clearly invites customers to leave a review.
Control SMS Timing and Frequency in GoHighLevel
GoHighLevel allows you to define time-based settings for SMS review requests:
- Initial SMS Schedule: Choose when the first SMS is sent (for example, immediately or after a short delay).
- SMS Reminder: Enable a second SMS if the user has not left a review, and specify the delay between the first and second message.
Make sure your timing respects local regulations and best practices for messaging frequency.
Configuring Email Review Requests in GoHighLevel
Email review requests work similarly to SMS, with options for an initial email and an optional reminder email. This gives you a second channel to reach customers who may prefer email or who miss the text message.
Enable Email in GoHighLevel Review Requests
In the email configuration section of the review request screen, activate the toggle that enables email sending.
- Turn On Email: Enable emails as part of your review strategy.
- Customize Subject and Body: Where allowed, adjust the subject line and email body to encourage customers to leave a review on your chosen review platform.
Set Email Delays and Follow-Ups in GoHighLevel
Just like SMS, you can define delay settings for emails inside GoHighLevel:
- Initial Email Delay: Determine when the first review request email will go out after trigger.
- Email Reminder: Optionally schedule a reminder email to people who have not yet submitted a review.
Using both an initial email and a reminder can significantly increase your review completion rate.
Choosing Channels and Delays in GoHighLevel
GoHighLevel gives you full control over which channels are used and when messages are delivered. In the multi-channel review settings, you can:
- Use SMS only.
- Use email only.
- Use both SMS and email together.
For each channel, set:
- Start time: When the first message is sent.
- Delay between first and second messages: For reminders.
- Maximum number of attempts: Based on the toggles you enable.
The goal is to choose a schedule that reminds your customers without overwhelming them. Staggering your SMS and email reminders can improve response rates.
Sending Multi-Channel Review Requests in GoHighLevel
Once your configuration is complete, you can send review requests manually or as part of an automated workflow.
Manual Sending in GoHighLevel
- Open the customer record in your location.
- Choose the option to send a review request.
- Confirm the SMS and email settings for this contact.
- Send the request and review the status in the Reputation section.
Automated Sending with GoHighLevel Workflows
You can also trigger multi-channel review requests automatically by adding the review request action inside a workflow. Typical use cases include:
- Triggering a review request after an appointment is completed.
- Sending a request after a deal is moved to a “Won” stage.
- Sending review requests after a specific pipeline event.
Automation ensures every satisfied customer gets invited to leave feedback without manual effort.
Best Practices for GoHighLevel Review Requests
To get the most from your multi-channel review strategy, follow these best practices:
- Ask at the right time: Send review requests soon after a positive interaction.
- Keep messages short: SMS and email text should be clear and concise.
- Use friendly language: A conversational tone usually gets more responses.
- Avoid over-messaging: Limit the number of reminders to prevent annoyance.
- Monitor performance: Track opens, clicks, and completed reviews to refine your timing.
Where to Learn More About GoHighLevel Review Tools
For a detailed reference of every option and field available in the multi-channel review requests screen, you can review the official GoHighLevel documentation here: GoHighLevel Multi-Channel Review Requests Article.
If you want strategic help implementing GoHighLevel in your agency or business systems, visit Consultevo for consulting, setup, and optimization services.
Summary: Multi-Channel Reviews in GoHighLevel
By combining SMS and email, GoHighLevel lets you build an efficient and consistent review collection process. Configure each channel, set reasonable delays, and then send requests manually or through workflows. With a well-planned setup, you will capture more positive reviews and strengthen your online reputation while saving time for your team.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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