All‑in‑One Chat in GoHighLevel

/ CRM, GHL / By

All‑in‑One Chat in GoHighLevel: Complete Setup Guide

If you are moving from tools like ClickUp or other CRMs, the GoHighLevel all‑in‑one chat widget gives you a powerful way to capture leads and manage conversations directly from your website. This guide walks you step by step through enabling the widget, customizing it, and installing it on your site so visitors can easily connect with your team.

This tutorial is based on the official GoHighLevel documentation for the chat widget and is written to help you configure it correctly the first time.

What the GoHighLevel All‑in‑One Chat Widget Does

The GoHighLevel all‑in‑one chat widget is a website messenger that connects directly to a sub‑account's conversations. It allows you to:

  • Capture new leads automatically when visitors send a message.
  • Sync conversations into the sub‑account inbox and pipelines.
  • Collect visitor details such as name, email, and phone number.
  • Route conversations to specific users or teams.
  • Control availability and automate away messages or office hours.

You can install the widget on almost any website builder or CMS as long as you can add a small embed script.

How to Access the GoHighLevel Chat Widget Settings

All configuration for the GoHighLevel chat widget is done at the sub‑account level. To find the settings:

  1. Log in to your GoHighLevel account.
  2. Open the specific sub‑account where you want to use the chat widget.
  3. From the left navigation, go to Sites.
  4. Click Chat Widget (sometimes labeled All‑in‑One Chat).

This page is the control center for all widget settings, styling, behavior, and installation code.

Configuring Basic GoHighLevel Chat Widget Settings

Within the chat widget screen, you can edit the core behavior and appearance. Typical configuration options include:

  • Widget status: Turn the widget on or off for the sub‑account.
  • Welcome message: The first message visitors see when they open the widget.
  • Intro heading and text: Short copy that explains who they are chatting with and what to expect.
  • Lead capture fields: Choose which fields to request (e.g., name, email, phone).
  • Required fields: Decide which details are mandatory before a visitor can submit a message.

Every new conversation that comes through the GoHighLevel chat widget will create or update a contact record based on the information collected.

Designing the Look of Your GoHighLevel Widget

The GoHighLevel chat widget can be styled to match your brand so it blends seamlessly with your website. Common design options include:

  • Brand color: Select the accent or primary color for buttons and headers.
  • Widget position: Choose bottom‑left or bottom‑right of the screen.
  • Launcher icon: Switch between different icon styles or upload a logo (depending on your account features).
  • Text color and background: Adjust contrast for better readability.

After adjusting the design, preview the widget inside GoHighLevel to confirm that the appearance and text look correct across desktop and mobile.

Setting Availability and Behavior in GoHighLevel

The GoHighLevel all‑in‑one chat widget lets you control when and how the widget is available so visitor expectations are clear. Typical behavior settings include:

  • Office hours: Define the hours when live chat is available.
  • Outside‑hours behavior: Show an away message and still capture leads even when your team is offline.
  • First response expectations: Use copy that tells visitors when they can expect a reply (for example, "We typically respond within a few hours").
  • Notification routing: Route new conversations to users or teams that should handle them.

These rules keep communication consistent and help you avoid missed opportunities from visitors who reach out after hours.

How to Install the GoHighLevel Chat Widget on Your Website

Once everything is customized, you will need to install the GoHighLevel chat widget using an embed code.

Step 1: Copy the GoHighLevel Chat Embed Code

  1. In the sub‑account, go to Sites > Chat Widget.
  2. Scroll to the Installation section.
  3. Locate the snippet labeled for website installation.
  4. Click Copy to copy the provided script to your clipboard.

This script connects your site to the specific GoHighLevel sub‑account and widget settings.

Step 2: Add the Script to Your Website

The exact steps depend on your website platform, but the principle is the same: paste the script before the closing </body> tag or in a global footer section.

Typical methods include:

  • WordPress: Use your theme settings, a header/footer script plugin, or the site editor to add the script to the footer.
  • Funnels or pages inside GoHighLevel: Open the page builder, go to settings, and paste the script in the custom code or footer section if needed.
  • Other website builders: Add the code in a custom HTML section or global code area that loads on all pages.

After saving changes and publishing, visit your website in a new browser tab and verify that the GoHighLevel chat widget appears.

Testing the GoHighLevel All‑in‑One Chat Widget

Before sending traffic to your site, test the widget to ensure everything works properly:

  1. Open your website in an incognito or private browsing window.
  2. Click the chat launcher and read the welcome message.
  3. Fill out the lead capture form with a test name, email, and phone.
  4. Submit a message and confirm that you see a success or confirmation state.
  5. In your GoHighLevel sub‑account, navigate to Conversations and confirm the message and contact record appear correctly.

If you do not see the message or contact, double‑check that you installed the script correctly and that the widget is enabled in the sub‑account settings.

Best Practices for Using GoHighLevel Chat on Your Site

To get the most from the GoHighLevel all‑in‑one chat widget, follow these practical tips:

  • Use clear welcome text: Let visitors know what type of help they can get via chat.
  • Ask only for essential details: Too many required fields can reduce completions.
  • Integrate with workflows: Set up automations inside GoHighLevel to follow up with new leads from chat via email or SMS.
  • Monitor response times: Respond quickly during business hours to increase conversions.
  • Review transcripts: Look at chat histories to uncover common questions and improve your website copy or FAQs.

Where to Learn More About GoHighLevel Features

You can find the original help documentation for the all‑in‑one chat widget on the official support page here: How to Use the All‑in‑One Chat Widget.

For strategy, implementation support, and broader CRM optimization beyond the basics of the GoHighLevel chat widget, you can also explore consulting resources such as Consultevo, which provides guidance on marketing automation and funnel configuration.

Once configured correctly, the GoHighLevel all‑in‑one chat widget becomes a reliable lead capture and communication channel that works on autopilot alongside your funnels, forms, and other contact points.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`