How to Check SMS Logs in GoHighLevel When Using Your Own Twilio Account

If you manage your CRM, marketing, and operations across tools like ClickUp and GoHighLevel, it is essential to know how to review detailed SMS delivery logs. When your account is connected to your own Twilio number, message troubleshooting happens directly inside the Twilio console rather than inside the GoHighLevel interface. This guide walks you step by step through finding those logs and understanding what they mean.

The process below is based on the official documentation at this GoHighLevel support article, restructured for clarity, SEO, and technical accuracy.

Why GoHighLevel Users Need Twilio SMS Logs

When your GoHighLevel account is connected to a private Twilio account instead of the built-in system, GoHighLevel sends messages through the Twilio infrastructure you own. This means:

• Delivery errors are recorded in Twilio, not only in GoHighLevel.
• You may need Twilio logs to resolve customer complaints about missing texts.
• Carrier filtering issues and opt-out events are visible first in Twilio logs.

Understanding where to look in Twilio helps you quickly determine whether an issue is caused by GoHighLevel settings, carrier filtering, or recipient actions such as opt-outs.

Prerequisites for Checking GoHighLevel SMS Logs

Before following the steps, make sure you have:

• An active Twilio account connected to GoHighLevel.
• Login credentials with permission to view the Twilio console.
• The relevant phone number, recipient number, or an approximate date and time of the message you want to inspect.

Without access to the correct Twilio project, you will not be able to see the logs generated from GoHighLevel text messages.

Step-by-Step: Access Twilio Logs for GoHighLevel Messages

Use the steps below to locate and review the SMS details for a specific message that was triggered from GoHighLevel.

Step 1: Sign in to Twilio Linked to GoHighLevel

1. Open your browser and go to Twilio Login.
2. Enter the email and password for the Twilio account that is connected to your GoHighLevel workspace.
3. If you use multiple Twilio projects, choose the project that is integrated with GoHighLevel.

Make sure you are in the correct project; otherwise, you will not see the messages that originated from GoHighLevel.

Step 2: Navigate to the Twilio Messaging Logs

1. From the Twilio console sidebar, locate the Messaging section.
2. Click on Logs or Message Logs (label may vary slightly based on Twilio UI updates).
3. You will see a list of all messages sent through that Twilio account, including those coming from GoHighLevel workflows, campaigns, and manual texts.

This area acts as the master history for every SMS passing through Twilio, regardless of whether it was initiated by GoHighLevel or another integrated system.

Step 3: Filter for the Specific GoHighLevel Message

To narrow down the correct log entry, use Twilio’s filter options:

• By Phone Number: Filter by the From number (your Twilio number connected to GoHighLevel) or the To number (your contact’s phone).
• By Date and Time: Set a time window matching when the automation, campaign, or manual text was sent in GoHighLevel.
• By Status: Choose statuses such as failed, undelivered, or delivered to find a problematic message faster.

Once your filters are applied, scan the list for the message that matches your GoHighLevel contact and event.

Step 4: Open the Detailed Twilio Log Entry

1. Click the specific message entry you want to investigate.
2. This opens a detailed message view containing technical information about the SMS sent from GoHighLevel.

In this detailed view, you can confirm that the message left Twilio successfully, failed at the carrier level, or was blocked for some reason.

Understanding the Twilio Log Data for GoHighLevel Texts

Once inside the single-message view, you will see several important data points that help you diagnose issues with GoHighLevel texts:

• Status: Indicates whether the message is queued, sent, delivered, failed, or undelivered.
• Error Code: A numeric code that explains why the SMS might have failed or been filtered.
• Error Message / Description: A short explanation of the error, often pointing to carrier restrictions, invalid numbers, or content blocking.
• From / To Numbers: Confirms that the correct Twilio number and recipient number were used from GoHighLevel.
• Body: The actual message content that was sent from your GoHighLevel automation or conversation.

Match these details with what you see in the GoHighLevel conversation view. If the message body and time line up, you know you are examining the correct log entry.

Troubleshooting Common GoHighLevel SMS Issues with Twilio Logs

By combining GoHighLevel reporting with Twilio logs, you can resolve many text delivery issues. Some frequent scenarios include:

Invalid or Inactive Phone Numbers

If Twilio shows an error indicating an invalid destination number, verify in GoHighLevel that the contact’s number:

• Includes the correct country code.
• Uses only digits (no extra symbols or spaces).
• Is still active and able to receive SMS from other senders.

Carrier Filtering or Content Blocking

Certain message content can trigger carrier-level filtering. When Twilio logs show a filtering-related error:

• Review the SMS copy inside your GoHighLevel campaign or workflow.
• Remove excessive links, shortened URLs, or language that might appear promotional or spammy.
• Consider sending a shorter message variant and retesting.

Opt-Outs and Compliance

If recipients reply with STOP or other opt-out keywords, Twilio can block further messages from the same number. In that case:

• Check the Twilio log for opt-out related status changes.
• Ensure that your GoHighLevel contact records reflect the correct DND or unsubscribe status.
• Maintain compliance by not attempting to bypass opt-out rules.

Best Practices for GoHighLevel and Twilio Monitoring

To keep your messaging reliable, put a repeatable process in place that combines GoHighLevel tools with Twilio diagnostics:

• Periodically audit a sample of messages in both GoHighLevel and Twilio.
• Document common Twilio error codes and the fixes that work for your niche.
• Train your team to access the Twilio console whenever a client reports missing SMS messages sent via GoHighLevel.

For broader CRM and funnel optimization around your messaging workflows, you can also review specialist resources at Consultevo, which provides strategy and implementation support.

Recap: Using Twilio Logs to Support GoHighLevel SMS

When your GoHighLevel account relies on your own Twilio connection, the most reliable way to review SMS delivery details is by using the Twilio console. By logging into Twilio, opening the messaging logs, filtering for specific messages, and reading the detailed status and error information, you can accurately diagnose why a text did or did not reach a contact.

Following the official process from the original GoHighLevel support page, this workflow ensures that you always have full visibility into what is happening between GoHighLevel, Twilio, and the carriers that deliver your SMS campaigns.

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