How to Use GoHighLevel Prompt Evaluator

/ CRM, GHL / By

How to Use the GoHighLevel Prompt Evaluator in Voice AI

If you manage complex workflows across platforms like ClickUp and want consistent AI-driven call performance, learning how to use the GoHighLevel Prompt Evaluator in Voice AI is essential. This feature lets you systematically test, compare, and improve your prompts so virtual agents respond accurately and naturally during calls.

This how-to guide walks you step by step through accessing the Prompt Evaluator, running evaluations, and understanding the results so you can refine your prompts with confidence.

What the GoHighLevel Prompt Evaluator Does

The Prompt Evaluator in GoHighLevel Voice AI is a testing tool that simulates calls and analyzes how your prompt behaves. Instead of guessing how your AI agent will respond, you can run controlled evaluations and see:

  • How the AI reacts to different caller messages
  • Whether the prompt follows your desired flow
  • Where the conversation might break or go off track
  • How well the system matches ground truth expectations

This saves time and reduces trial-and-error when building, updating, or troubleshooting Voice AI prompts.

How to Access the GoHighLevel Prompt Evaluator

Follow these steps to locate and open the Prompt Evaluator inside GoHighLevel:

  1. Log in to your GoHighLevel account using your usual credentials.

  2. Navigate to the Voice AI section in your main left-hand navigation menu.

  3. Select the specific Voice AI agent or configuration whose prompt you want to evaluate.

  4. Open the prompt configuration area for that agent.

  5. Locate the Prompt Evaluator option or tab associated with that prompt.

Once you open the Prompt Evaluator, you are ready to start setting up evaluations for your chosen prompt.

Preparing Your GoHighLevel Prompt for Evaluation

Before running an evaluation, ensure your prompt is in a reasonably stable state. This will help you get meaningful results.

Review your GoHighLevel Voice AI prompt

Go through the current version of your prompt and confirm that:

  • The objective of the call is clearly defined (for example, lead qualification, appointment booking, or support triage).
  • The tone and style of the AI agent are appropriate for your brand.
  • Key instructions for handling common user queries are present.
  • Any fallback or error-handling messages are configured.

Gather realistic test scenarios

To make the most of the GoHighLevel Prompt Evaluator, prepare a variety of test scenarios, such as:

  • Typical caller questions and objections
  • Different ways users might phrase the same request
  • Edge cases like incomplete information or vague statements
  • Situations where the caller is confused or off-topic

These scenarios become the basis for your evaluation inputs.

Running an Evaluation in GoHighLevel Prompt Evaluator

After preparation, you can start the evaluation process directly within the GoHighLevel interface.

Step-by-step evaluation process

  1. Choose your prompt
    Select the Voice AI prompt you want to test within GoHighLevel and make sure it is the active prompt in the Prompt Evaluator.

  2. Enter or select test inputs
    Depending on the interface options, you may either:

    • Manually type sample caller messages, or
    • Select from a list of existing test cases or scenarios.

  3. Configure evaluation parameters
    Set any available parameters such as:

    • Number of test runs
    • Specific parts of the prompt you want to focus on
    • Any additional settings provided in the Voice AI evaluation panel

  4. Start the evaluation
    Click the relevant button to begin the Prompt Evaluator run. GoHighLevel simulates interactions and generates responses from your Voice AI agent based on the prompt.

  5. Wait for results to generate
    The system processes the test cases and then displays results, typically in a structured format that lets you review each interaction.

Understanding Prompt Evaluator Results in GoHighLevel

Once the GoHighLevel Prompt Evaluator finishes running, you can view how the AI behaved for each test scenario.

Key result components

While exact labels may vary, you will generally see:

  • Input or scenario text – what the simulated caller said or the test condition that was used.
  • AI response – how the Voice AI agent replied based on your prompt.
  • Evaluation or scoring details – information on whether the response aligned with expectations or predefined criteria.
  • Notes or errors – indicators where the conversation might have broken or diverged from the desired path.

How to interpret the data

Use the results to answer questions like:

  • Did the AI follow the intended call flow?
  • Were key questions asked at the right time?
  • Did the AI capture important details like contact information or appointment preferences?
  • Did any responses sound confusing, robotic, or off-brand?

The answers highlight exactly where you need to refine your GoHighLevel Voice AI prompt.

Improving Your GoHighLevel Prompt Based on Evaluations

After reviewing the outcomes, iterate on your prompt inside GoHighLevel and then re-run the Prompt Evaluator to verify improvements.

Common optimization actions

  • Clarify instructions – Adjust system messages or internal guidance so the AI knows precisely how to respond in specific situations.
  • Refine tone and language – Modify wording to match your brand voice more closely or to sound more natural and conversational.
  • Handle more edge cases – Add guidance for unusual caller behavior, partial answers, or off-topic questions.
  • Streamline call flows – Remove redundant steps or questions that slow the conversation.

Re-running the GoHighLevel Prompt Evaluator

Once you make changes:

  1. Save your updated prompt in GoHighLevel.

  2. Open the Prompt Evaluator again for the same prompt.

  3. Use the same set of test scenarios for consistent comparison.

  4. Start a new evaluation run and compare results to your previous run.

This iterative approach lets you measure improvement over time and ensures your Voice AI agents remain accurate and effective.

Best Practices for Using GoHighLevel Prompt Evaluator

To get the most value from this tool, follow these best practices:

  • Test regularly – Run evaluations whenever you change your prompt or add new call flows.
  • Use diverse scenarios – Include typical, challenging, and rare cases for a complete picture.
  • Document versions – Keep notes on what changed in each prompt version and how it affected evaluation results.
  • Collaborate with your team – Share results with your marketing, sales, or support teams so they can suggest better prompts based on real customer conversations.

Where to Learn More About GoHighLevel Voice AI

For further reference, you can read the original support documentation about the Prompt Evaluator directly on the GoHighLevel help center: How to use the Prompt Evaluator in Voice AI.

If you need advanced implementation help, strategy, or done-for-you setup around Voice AI and GoHighLevel, you can also explore consulting and services from Consultevo.

Conclusion: Make the Most of GoHighLevel Prompt Evaluator

The Prompt Evaluator in GoHighLevel Voice AI removes much of the guesswork from designing effective prompts. By systematically testing scenarios, reviewing responses, and iterating based on data, you can significantly improve call quality, lead handling, and customer experience.

Use the steps in this guide to access the evaluator, run structured tests, interpret the results, and fine-tune your prompts. With consistent use, the GoHighLevel Prompt Evaluator becomes a powerful part of your Voice AI optimization workflow.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`