How to Use the Conversation AI Agents Dashboard in GoHighLevel

The Conversation AI Agents Dashboard in GoHighLevel gives you a focused workspace to test and monitor AI-driven chats, similar in spirit to how ClickUp organizes project views. This guide walks you step by step through every tab and control so you can understand, test, and refine your AI agents effectively.

This how-to is based on the official Conversation AI Agents Dashboard documentation and is designed to help you quickly find each tool and know exactly what it does.

Accessing the GoHighLevel Conversation AI Dashboard

Before working with Conversation AI, you need to know where to find the dashboard in GoHighLevel.

1. Log in to your GoHighLevel account.
2. From your main menu, navigate to the Conversation AI section (location may vary slightly depending on your layout and permissions).
3. Open the Conversation AI Agents Dashboard.

Once opened, you will see a multi-column interface that lets you configure inputs, see AI responses, and review monitoring and analytics for your agents.

Main Layout of the GoHighLevel Conversation AI Agents Dashboard

The dashboard is split into three main vertical sections:

• Left: Input and configuration area.
• Middle: AI response and conversation result details.
• Right: Monitoring panel with tabs for conversations, analytics, pages, and settings such as escalation flows.

Each area includes its own tabs and options, allowing you to test individual messages or full sequences while keeping an eye on performance.

Working With the Left Panel in GoHighLevel

The left column of the GoHighLevel Conversation AI dashboard is the starting point for all tests. It contains three main tabs.

Agents Tab in GoHighLevel

The Agents tab is where you choose which AI agent you want to work with and what kind of message you will send.

• Agent selector: Pick the specific AI agent from a dropdown list.
• Message direction: Choose whether the message is inbound or outbound.
• Channel selection: Select the channel the message will use, such as SMS or other supported communication channels.

Use this tab whenever you want to test quick, simple prompts with a selected agent.

Sequences Tab in GoHighLevel

The Sequences tab allows you to test messages that are part of a broader sequence or workflow.

• Sequence name: Choose which sequence you want to simulate.
• Step selection: Pick the specific step of the sequence you want to test.

This is especially useful when checking that AI responds correctly at a specific point in your automation.

Assignment Flow Tab in GoHighLevel

The Assignment Flow tab is for testing messages routed via assignment logic.

• Assignment selection: Choose the assignment flow you want to use.
• Routing verification: Ensure the correct AI agent receives the message according to your defined rules.

Use this when you want to confirm that the right agent handles conversations under different assignment scenarios.

Using the Middle Panel to View GoHighLevel AI Responses

The middle section of the dashboard shows what the AI responds with and how the system processes each test.

Webhook Result Tab

The Webhook Result tab displays the raw data and the AI response generated from the webhook call.

• View the AI message output.
• Inspect technical webhook result details.

This is ideal for troubleshooting complex integrations and understanding the exact payload being returned.

Flow Logger Tab

The Flow Logger tab helps you track the sequence of actions taken during a test.

• See which internal steps were executed.
• Confirm that logic and branches behave as expected.

This makes it easier to debug flows and verify that your configuration matches your intended conversation path.

Right-Side Monitoring Tabs in GoHighLevel

The right column brings together monitoring, analytics, and several key settings for Conversation AI.

Conversations Tab

The Conversations tab offers an overview of recent AI conversations within GoHighLevel.

• Scan through historical AI interactions.
• Review specific conversations to understand context and outcomes.

Use this tab to evaluate how your agents are performing in real or test situations.

Analytics Overview Tab

The Analytics Overview tab focuses on performance metrics for your AI agents.

• See conversation metrics at a glance.
• Identify patterns in responses and engagement.

These insights help you determine which agents or flows might need improvement.

Pages Tab

The Pages tab lists the pages or contexts associated with your Conversation AI configuration.

• Review where AI agents are embedded or used.
• Map AI behavior to specific pages or experiences.

This is particularly useful when you have multiple touchpoints where conversations can start.

Summary and Settings Section

Below the main tabs, the right column may show a summary or additional configuration options connected to the current context. Here you will commonly find the Case Escalation Flow and Case Queue settings.

Managing Case Escalation Flow and Case Queue in GoHighLevel

Handling issues that require human review is critical for any AI-powered system. GoHighLevel gives you dedicated tools for this via the Case Escalation Flow and Case Queue.

Case Escalation Flow

The Case Escalation Flow is a specific sequence triggered when the AI cannot or should not handle a conversation alone.

• Define when escalation should occur.
• Route cases to the right human agents or teams.
• Customize steps to match your support or sales process.

Proper configuration ensures that complex or sensitive issues are always escalated to human staff promptly.

Case Queue

The Case Queue is where ongoing or escalated cases are tracked.

• Monitor open cases that came from AI conversations.
• See which team member is responsible for each case.
• Keep an organized list of items requiring follow-up.

This combination of escalation flow and case queue allows GoHighLevel users to maintain high service quality even when most first-contact messages are handled by AI.

Step-by-Step: Testing an AI Agent in GoHighLevel

Follow these steps to run a simple test conversation from the Conversation AI Agents Dashboard.

1. Open the Conversation AI Agents Dashboard in GoHighLevel.
2. In the left panel, go to the Agents tab.
3. Select the AI agent you want to test.
4. Choose the message direction (inbound or outbound).
5. Pick the communication channel (such as SMS).
6. Enter your test message or prompt.
7. Submit the message to start the test.
8. In the middle panel, review the Webhook Result and Flow Logger tabs to see how the message was processed.
9. On the right, check the Conversations and Analytics Overview tabs to understand how the test appears in your logs and metrics.

Repeat this process with different prompts, sequences, or assignment flows to fully validate your setup.

Best Practices for Using GoHighLevel Conversation AI

• Test regularly: Use the dashboard to run frequent checks after any change to agents, sequences, or flows.
• Monitor analytics: Watch the Analytics Overview to catch drops in performance early.
• Refine escalation: Tune your Case Escalation Flow so that human agents receive only the cases that truly need manual attention.
• Review conversations: Use the Conversations tab to look for patterns, misunderstandings, or frequent questions that may require better training data.

Additional Resources for GoHighLevel Users

To explore more advanced strategies and implementation help for GoHighLevel, you can visit the consulting and implementation resources at Consultevo.

For the original platform documentation on the Conversation AI Agents Dashboard, refer to the official guide here: Conversation AI Agents Dashboard Documentation.

By understanding every panel and tab in the Conversation AI Agents Dashboard, you can fully leverage GoHighLevel to build smarter, more reliable conversational experiences for your leads and customers.

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