How to Manage Existing Subscriptions in GoHighLevel

If you use ClickUp to track tasks and GoHighLevel to manage billing, you need a clear process for updating live client subscriptions. This guide explains, step by step, how to modify existing subscriptions from the Payments area so you can keep charges accurate without disrupting your clients.

The instructions below are based on the official GoHighLevel help documentation and walk you through viewing, editing, pausing, and canceling active subscriptions from your agency or sub-account.

Access Existing Subscriptions in GoHighLevel

To modify any current plan, you must first locate the correct subscription record in your GoHighLevel account.

1. Log into your GoHighLevel account with appropriate permissions.

2. Navigate to the relevant sub-account (location) where the subscription is billed.

3. From the left-hand menu, click Payments.

4. Select the Subscriptions tab to display all existing subscriptions for that sub-account.

Here you will see a list of active, paused, and canceled subscriptions along with basic details such as customer name, status, amount, and billing period.

Open and Review a GoHighLevel Subscription

Before you make any changes, you should review the subscription details to confirm you are working on the correct customer and plan.

1. In the Subscriptions tab, find the subscription you want to adjust.

2. Click on the subscription row or use the available options menu (three dots) at the end of the row, depending on your interface version.

3. A details panel or dedicated page will open showing:

   • Subscriber name and contact information
   • Product or plan associated with the subscription
   • Billing amount and currency
   • Billing interval (for example, monthly or yearly)
   • Next billing date
   • Payment method and status

Confirm these details carefully before applying any modifications inside GoHighLevel.

Edit Billing Details in a GoHighLevel Subscription

You can adjust certain billing details of an existing subscription. The exact fields available may vary based on your configuration, but generally you can edit basic information related to price and billing behavior.

Steps to Edit Subscription Settings

1. Open the subscription you want to modify from Payments > Subscriptions.

2. Look for an Edit button or an edit icon in the subscription details window.

3. Click Edit to open the editable fields.

4. Update the relevant details. Common options include:

   • Changing the subscription amount (for example, adjusting from $97 to $147)
   • Modifying tax settings or additional fees
   • Updating the internal description or notes

5. Review all changes carefully to ensure they reflect the intended new billing conditions.

6. Click Save or Update to apply your modifications.

After saving, the subscription in GoHighLevel will use the updated settings for the next billing cycle, depending on how your gateway and product are configured.

Change the Next Billing Date in GoHighLevel

Sometimes you may need to adjust when the next charge will occur without altering the overall plan. GoHighLevel allows you to move the next billing date in many subscription setups.

1. Open the relevant subscription record.

2. Locate the field labeled Next Billing Date or similar.

3. Click the date field to select a new billing date from the calendar picker.

4. Confirm that the new date aligns with your agreement with the client.

5. Save your changes.

Once updated, GoHighLevel will attempt the next charge on the newly selected day instead of the original schedule.

Pause or Resume a GoHighLevel Subscription

Pausing is useful when a client temporarily stops a service but intends to resume later. Instead of canceling, you can pause the subscription when this option is available in your setup.

How to Pause a Subscription

1. Go to Payments > Subscriptions in your GoHighLevel sub-account.

2. Find the active subscription you need to pause.

3. Click on the options menu (often three dots) next to the subscription.

4. Select Pause (if available in your interface).

5. Confirm the action when prompted.

When a subscription is paused, GoHighLevel will not attempt future charges until the subscription is resumed.

How to Resume a Paused Subscription

1. Open the Subscriptions list again.

2. Filter or scroll to locate the paused subscription.

3. Click the options menu beside the paused record.

4. Select Resume.

5. Confirm the resume action and verify the next billing date if required.

Once resumed, normal billing will continue inside GoHighLevel according to the original or updated schedule.

Cancel an Existing GoHighLevel Subscription

When a client ends service, canceling the active subscription prevents any further automatic charges.

Steps to Cancel a Subscription Safely

1. From the appropriate sub-account, click Payments and then Subscriptions.

2. Locate the subscription you want to cancel by searching the client name or scanning the list.

3. Open the options menu for that subscription.

4. Select Cancel.

5. Choose the appropriate cancellation behavior if prompted, for example:

   • Cancel immediately
   • Cancel at end of current billing period

6. Confirm the cancellation.

After cancellation, the subscription status will change, and GoHighLevel will not process new renewal charges for that client.

Important Notes About Subscription Changes

When you modify active billing, keep these best practices in mind to avoid confusion or disputes.

• Communicate changes with clients: Always notify clients when amounts, billing dates, or status of subscriptions are updated.
• Check payment gateway limitations: Some options may depend on how your gateway (such as Stripe) is integrated with GoHighLevel.
• Document internal notes: Use internal note fields or CRM notes to record why you changed a subscription.
• Review invoices after changes: Verify that upcoming invoices and receipts reflect the expected amounts.

Where to Find the Official GoHighLevel Guide

If you want to compare these steps with the original vendor documentation or check for interface updates, review the official guide from the platform.

You can access the original help article here: How to modify existing subscriptions in GoHighLevel.

Get Additional Help with GoHighLevel Setup

If you need strategic support implementing billing workflows, funnels, or CRM automation around GoHighLevel subscriptions, you can work with a specialist agency. For consulting and implementation services, visit Consultevo to explore tailored GoHighLevel-focused solutions.

By following the steps in this article, you can confidently manage subscription edits, pauses, and cancellations inside GoHighLevel while keeping your client billing precise and transparent.

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