Delete WhatsApp Number in GoHighLevel

/ CRM, GHL / By

Delete a WhatsApp-Connected Phone Number in GoHighLevel

If you manage messaging across platforms like ClickUp and other tools, you may eventually need to remove a WhatsApp-connected phone number from your GoHighLevel account. This guide walks you through the exact steps to delete a phone number that is currently connected to WhatsApp when coexistence is enabled, so you can keep your messaging setup organized and compliant.

The process must be followed carefully because a number connected to WhatsApp through GoHighLevel cannot simply be deleted from the usual phone number settings while it is still linked. You will first need to disable the WhatsApp connection, then remove the number from the system.

What You Need Before Updating GoHighLevel WhatsApp Numbers

Before you delete any WhatsApp-connected number inside GoHighLevel, review the following prerequisites to avoid errors or interruptions in communication:

  • You must have administrative access or adequate permissions in your GoHighLevel account.
  • The phone number you want to delete must already be connected to WhatsApp using the coexistence setup.
  • You should confirm that no active campaigns, workflows, or automations are still using this WhatsApp number for messaging.
  • Ensure you have access to your Meta Business account if you need to verify or adjust WhatsApp settings outside GoHighLevel.

Once these requirements are met, you can safely proceed with the steps to disconnect and delete the number.

Understanding WhatsApp Coexistence in GoHighLevel

WhatsApp coexistence in GoHighLevel allows a single phone number to function for both standard SMS/voice and WhatsApp messaging. When coexistence is enabled, that number is registered in Meta as a WhatsApp number and also appears in your GoHighLevel phone number list.

Because of this integration, you cannot immediately delete a number while it is still bound to WhatsApp. GoHighLevel needs you to first remove the WhatsApp connection to prevent conflicts or leftover configuration inside your WhatsApp Business account.

The deletion process therefore consists of two major parts:

  1. Removing the WhatsApp coexistence connection.
  2. Deleting the phone number from the GoHighLevel account.

Step 1: Open the WhatsApp Settings in GoHighLevel

To get started, you must access the specific section of your GoHighLevel account that manages WhatsApp connections.

  1. Log in to your GoHighLevel account using your admin credentials.
  2. Navigate to the Settings area within your chosen sub-account or agency, depending on where the number is configured.
  3. Locate the WhatsApp or WhatsApp Integration settings panel where your WhatsApp phone numbers and coexistence options are displayed.

Within this screen, you should see the list of WhatsApp phone numbers connected under coexistence mode alongside their statuses.

Step 2: Disable Coexistence for the Phone Number in GoHighLevel

Before you can remove the number from GoHighLevel completely, you must disconnect the WhatsApp coexistence. This step ensures that Meta and GoHighLevel no longer treat this number as an active WhatsApp endpoint.

  1. In the WhatsApp settings, find the phone number that you intend to delete.
  2. Click on the phone number entry or its edit/manage button to open its detailed configuration page.
  3. Look for the option that indicates WhatsApp coexistence or similar wording that confirms the number is connected to WhatsApp.
  4. Turn off or remove the coexistence connection. Depending on the interface, this may be labeled as Disconnect WhatsApp, Remove WhatsApp, or a similar command.
  5. Confirm any prompts that warn you about disconnecting WhatsApp for that phone number.

Once coexistence is disabled, that number will no longer function as a WhatsApp messaging number inside GoHighLevel, and you can proceed to delete it from your phone numbers list.

Step 3: Delete the Phone Number from GoHighLevel

After the WhatsApp connection has been removed, you can safely delete the phone number itself.

  1. Go to the Settings area again if needed.
  2. Open the section where phone numbers are managed, often labeled Phone Numbers or Twilio Numbers within GoHighLevel.
  3. Locate the same phone number that you just disconnected from WhatsApp coexistence.
  4. Click on the delete or remove icon associated with this number.
  5. Confirm that you understand the implications of deleting the number, such as losing call history or SMS routing associated with it.

After confirming, the number should be removed from your GoHighLevel account. This process finalizes the deletion and ensures no active WhatsApp coexistence remains.

Troubleshooting GoHighLevel WhatsApp Number Deletion

If you encounter issues while trying to delete a WhatsApp-connected number in GoHighLevel, consider the following checks:

  • Cannot delete the number: Verify that coexistence was fully disabled in the WhatsApp section. If the number is still flagged as a WhatsApp number, return to the integration settings and repeat the disconnection steps.
  • Active workflows: Make sure that no workflows, automations, or campaigns are set to send messages from the number you are trying to delete.
  • Meta Business errors: If the number still appears active in your WhatsApp Business or Meta Business account, you may need to remove or adjust it there as well before GoHighLevel can complete the deletion.
  • Permission issues: Ensure your user role has permission to modify phone numbers and integrations at the agency or sub-account level.

For additional clarity and screenshots, you can review the original help documentation provided by GoHighLevel at this official support article.

Best Practices When Managing GoHighLevel WhatsApp Numbers

To maintain a clean and efficient communication setup in GoHighLevel, follow these best practices whenever you work with WhatsApp coexistence and phone numbers:

  • Document which numbers are used for WhatsApp, SMS, and voice so your team always knows the purpose of each line.
  • Before deleting a number, review all funnel steps, triggers, and campaigns to ensure you are not breaking an active flow.
  • Regularly audit your GoHighLevel phone numbers to remove unused or duplicate lines, which can simplify reporting and billing.
  • Keep a record of when you disable coexistence and delete numbers for compliance and support reference.

When to Delete a WhatsApp Number in GoHighLevel

Typical reasons to remove a WhatsApp-connected number from GoHighLevel include:

  • You are migrating to a new phone number or provider.
  • You have consolidated messaging across fewer numbers to reduce confusion.
  • The number was used for a short-term campaign and is no longer needed.
  • There are billing or regional restrictions that require you to retire a specific number.

Get More Help With GoHighLevel Configuration

If you need strategic guidance or hands-on support for optimizing your GoHighLevel setup, including WhatsApp coexistence, automation, and CRM configuration, you can work with specialized consultants. A good starting point is Consultevo, which focuses on helping businesses implement and refine marketing and sales systems to get the most from tools like GoHighLevel.

By following the steps in this guide, you can correctly disconnect WhatsApp coexistence and delete a phone number in GoHighLevel without leaving orphaned configurations or disrupting your active messaging workflows.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`