GoHighLevel Identity Verification Guide

Before you can purchase or use US, CA, or PR phone numbers, you must complete a short identity verification process inside GoHighLevel. Even if you also use ClickUp or other tools to manage your workflow, this verification step is required by telecom regulations and messaging partners to ensure compliant SMS and voice usage.

This how-to article walks you through every screen and option so you can quickly verify your account, avoid registration delays, and keep your messaging fully compliant.

Why GoHighLevel Requires Identity Verification

Messaging carriers and regulators require platforms like GoHighLevel to collect business and identity details before allowing certain phone number purchases and message traffic. Verification helps:

• Confirm who is sending traffic through the platform
• Reduce spam, fraud, and abusive messaging
• Comply with US, CA, and PR telecom regulations
• Protect your account from misuse and unwanted shutdowns

Completing verification once applies across the account, so you will not need to repeat this process for every new number of the same type.

Where Identity Verification Appears in GoHighLevel

The GoHighLevel interface will automatically prompt you to verify when you attempt actions that require it. Common triggers include:

• Purchasing a new US local phone number
• Purchasing a new US toll-free phone number
• Purchasing or registering numbers in Canada or Puerto Rico
• Sending messaging traffic that requires additional verification

When required, a verification form appears in the phone number purchase or messaging registration flow. You must complete and submit the form before proceeding.

Information You Need for GoHighLevel Identity Verification

To avoid delays, gather this information before starting the GoHighLevel verification form:

• Legal business name or individual name (for sole proprietors)
• Business type (for example, corporation, LLC, non-profit, or sole proprietor)
• Country of registration
• Business address (street, city, state or province, postal code)
• Contact name and phone number
• Valid email address for verification and compliance notices

Make sure all details are accurate and consistent with your official documents. Mismatched information can lead to rejection or additional review.

Step-by-Step: Completing GoHighLevel Identity Verification

Follow these steps when the identity verification screen appears in your GoHighLevel account.

Step 1: Open the Verification Form in GoHighLevel

1. Log in to your GoHighLevel account with an admin or owner role.
2. Begin the process that triggered verification (for example, purchasing a US phone number).
3. When prompted, click the button to start identity verification.

The verification page will open and show the required fields based on your country and business type.

Step 2: Select Your Business Type

On the verification screen, choose the business type that best describes your organization:

• Corporation / LLC – for incorporated businesses or limited liability companies
• Non-profit – for registered charitable or non-profit entities
• Sole proprietor / Individual – for individuals using GoHighLevel without a registered company

Your selection determines which fields appear next, so choose accurately.

Step 3: Enter Legal Business or Individual Details

1. In the Legal Name field, enter the exact legal name of your business or your full legal name if you are an individual or sole proprietor.
2. Select the Country where your business is registered or where you reside (for individuals).
3. Provide the full business address, including street, city, state or province, and postal code.

Use your official registration address, not a virtual address or mailbox, when possible.

Step 4: Add Contact Information

1. Enter the primary contact name responsible for the account.
2. Provide a contact phone number where you can be reached if clarification is needed.
3. Add a contact email address monitored by your team for compliance updates.

Double-check spelling and numbers to prevent missed messages about your GoHighLevel verification status.

Step 5: Review and Submit the GoHighLevel Form

1. Carefully review every field for accuracy and completeness.
2. Confirm that all information matches your official records.
3. Click the Submit button to send your identity details for review.

Once submitted, the form is sent to GoHighLevel’s underlying communications provider for validation under current telecom requirements.

What Happens After You Submit Verification in GoHighLevel

After submitting your GoHighLevel identity form:

• Your information is securely passed to the verification provider.
• The provider checks your details against regulatory and compliance standards.
• You may see a status indicator or message while the review is pending.

In many cases, decisions are quick, but timing can vary depending on the volume of requests and whether any details need manual review.

Status Outcomes in GoHighLevel

After review, you will see one of the following outcomes:

• Approved – You can proceed with purchasing and using eligible phone numbers for messaging and voice.
• Pending – Your submission is still under review; you may need to wait for a final decision.
• Rejected – Some information did not pass verification and must be corrected or resubmitted.

If rejected, check for incorrect legal names, wrong addresses, or mismatched country and business data before submitting again.

Troubleshooting GoHighLevel Identity Verification Issues

If you experience problems with identity verification in GoHighLevel, use the following checks:

• Verify that your legal business name matches official registration documents.
• Confirm the address format recommended in your country (for example, correct postal code).
• Ensure the business type you selected aligns with your registration.
• Look for typos in email addresses and phone numbers.

When in doubt, you can also capture screenshots and contact GoHighLevel support using the official help resources and support channels.

Staying Compliant After Verification in GoHighLevel

Completing identity verification is only one part of building a compliant messaging program with GoHighLevel. After approval, you should also:

• Use clear opt-in and opt-out processes for SMS contacts.
• Avoid sending unsolicited or high-risk content.
• Follow carrier and regulatory rules for your region.
• Keep your business details up to date if your address or ownership changes.

Proactive compliance reduces the chance of blocked messages, fines, or sudden disruptions to your campaigns.

Additional Resources Beyond GoHighLevel

To see the original identity verification documentation and any policy updates, review the official article here: Identity verification for phone number purchases.

If you need broader strategy help with funnels, automation, or CRM optimization alongside GoHighLevel, you can explore expert consulting and implementation services at Consultevo.

Summary: Using GoHighLevel After Identity Verification

Once your identity is verified, you can confidently purchase eligible US, CA, and PR phone numbers and use them for compliant SMS and voice inside GoHighLevel. By preparing accurate business details, following the step-by-step process, and keeping your information current, you minimize delays and ensure your communication infrastructure remains reliable and aligned with carrier requirements.

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