GoHighLevel Email OTP Verification for Secure A2P Registration

When you register your A2P brand, GoHighLevel uses an email one-time password (OTP) flow to verify ownership of your business email. If you also manage your projects in ClickUp, this verification is an important task to track because it directly affects your ability to send compliant SMS and MMS messages through your GoHighLevel account.

This how-to article walks you through every step of the email OTP process triggered during A2P brand registration inside GoHighLevel, from requesting the code to submitting it successfully.

What Is Email OTP Verification in GoHighLevel?

Email OTP verification in GoHighLevel is a security layer that confirms you control the business email you enter during A2P brand registration. The system sends a time-sensitive code to that email address, and you must paste the correct code into the verification screen before you can continue your registration.

This protects your A2P brand profile from unauthorized use and helps ensure The Campaign Registry and carriers receive accurate business information.

Where Email OTP Appears in GoHighLevel A2P Registration

You will see the email OTP prompt while you are filling out your A2P brand registration in GoHighLevel. After you enter your business email address in the A2P form and continue, the system triggers the OTP process.

At that moment, GoHighLevel automatically sends a verification email containing a unique code (the OTP) to the address you specified on the form.

Key Points About the GoHighLevel OTP Email

• The email is sent to the exact address entered on the A2P brand registration screen.
• The subject line and body will clearly indicate that it is an OTP or verification code.
• The OTP is time-limited and valid only for a single registration attempt.

Step-by-Step: Completing Email OTP Verification in GoHighLevel

Follow these steps to successfully complete email OTP verification during your A2P brand registration in GoHighLevel.

Step 1: Start A2P Brand Registration in GoHighLevel

1. Log in to your GoHighLevel account with an admin user that can manage phone numbers and messaging.
2. Navigate to the section where you configure A2P brand registration (typically under phone or messaging compliance settings).
3. Begin the A2P registration flow and fill in your business details as requested.

Continue until you reach the field that asks for your business email address.

Step 2: Enter Your Business Email Address

1. In the A2P brand registration form, type the business email address you want associated with your brand.
2. Double-check the spelling, domain, and any dots or dashes to avoid typos.
3. Submit or continue the form as prompted.

Once you proceed, GoHighLevel will trigger the OTP process and display a screen asking you to enter the verification code that was emailed to you.

Step 3: Locate the OTP Email Sent by GoHighLevel

1. Open a new tab or email client window.
2. Log in to the inbox of the email address you just used in the A2P registration form.
3. Look for a new message containing your verification code (OTP). This may take a few moments to arrive.

If you do not see the email immediately, wait at least a minute or two, then refresh your inbox before trying additional troubleshooting.

Step 4: Check Spam or Promotions Folders

In some cases, the OTP email from GoHighLevel may not appear in your primary inbox. If that happens:

• Check your spam or junk folder.
• Check Promotions or Updates tabs if you use a provider like Gmail.
• Use your email search feature to look for keywords like “OTP”, “verification code”, or your business name.

When you find the email, open it and locate the numeric or alphanumeric one-time password code.

Step 5: Copy the OTP Code Carefully

1. Select the entire OTP code in the email body.
2. Make sure you do not include any accidental spaces before or after the code.
3. Copy it using your usual method (keyboard shortcut or context menu).

Accuracy is critical because GoHighLevel will only accept the exact OTP generated for your registration attempt.

Step 6: Paste and Submit the OTP in GoHighLevel

1. Return to your A2P registration screen in GoHighLevel where the OTP input field is displayed.
2. Paste the code you copied from the email into the verification field.
3. Click the button to submit or verify the code.

If the OTP is correct and has not expired, GoHighLevel will accept the code and allow you to continue the remainder of the A2P brand registration process.

Troubleshooting GoHighLevel Email OTP Issues

If you run into problems during OTP verification, use the checks below to resolve the most common issues.

Issue 1: OTP Email Not Received

If the OTP email from GoHighLevel does not appear in your inbox:

• Confirm that you used the correct email address in the A2P form.
• Refresh your inbox and wait a few more minutes.
• Check spam, junk, and other filtered folders.
• Ensure your mail server or security tools are not blocking automated emails.

If none of these steps work, return to the A2P registration screen and look for an option to resend the OTP. Then repeat the inbox checks above.

Issue 2: OTP Code Not Working

If you receive an error when you submit your OTP in GoHighLevel:

• Verify that you are using the most recent OTP email; older codes may be invalid.
• Make sure there are no extra spaces before or after the code when you paste it.
• Retype the code manually if necessary to avoid formatting issues.
• Check whether the OTP may have expired and, if so, click to request a new one.

Issue 3: Multiple OTP Requests

If you requested several OTPs in a short period, only the latest one will typically be valid. Always use the code from the most recent email message sent by GoHighLevel during your current registration attempt.

Why Email OTP Matters for GoHighLevel A2P Compliance

Email OTP verification is not just a technical formality. It directly supports:

• Accurate brand identity when GoHighLevel submits data to The Campaign Registry.
• Better deliverability and trust with mobile carriers.
• Protection against unauthorized A2P registrations using your business name or number.

By completing the OTP flow correctly, you help ensure that your messaging campaigns align with carrier standards and compliance requirements.

Additional Resources for GoHighLevel Users

For the official help documentation on this topic, review the original article provided by the GoHighLevel support team here: Email OTP Verification for Secure A2P Brand Registration.

If you need strategic help integrating A2P registration, messaging workflows, or CRM processes with broader marketing automation, you can also consult specialized GoHighLevel implementation partners such as Consultevo.

Summary: Completing Secure Email OTP in GoHighLevel

To recap the process:

1. Begin A2P brand registration inside GoHighLevel.
2. Enter a valid, accessible business email address.
3. Wait for the OTP email and check all relevant folders.
4. Copy the latest OTP code exactly as shown.
5. Paste and submit the code in the verification field.
6. Resolve any issues by checking email filters, verifying the address, and requesting a new code if needed.

Once you complete email OTP verification, you can finish your A2P brand registration in GoHighLevel and move forward with compliant, carrier-approved messaging for your business.

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