How to Buy a Toll-Free Number in GoHighLevel

If you manage clients in platforms like ClickUp and want reliable communication tracking, learning how to buy a toll-free number in GoHighLevel is essential. This guide walks you step by step through purchasing a toll-free phone number so you can send and receive calls and SMS directly inside your account.

The process happens entirely in your agency or sub-account, using the built-in phone system. Follow the instructions below to make sure your new toll-free line is configured correctly from the start.

Prerequisites for GoHighLevel Toll-Free Numbers

Before you buy a toll-free number in GoHighLevel, confirm a few key requirements:

• Your agency or sub-account must be connected to the Twilio-powered phone system through GoHighLevel.
• You must have sufficient balance or billing enabled for phone usage.
• You need appropriate user permissions to access the Phone Numbers or Settings area where numbers are purchased.

Once these items are in place, you are ready to purchase your toll-free number.

Where to Purchase a Toll-Free Number in GoHighLevel

You can purchase toll-free numbers directly from inside the platform. The exact labels may differ slightly depending on interface updates, but the process is consistent.

1. Log in to your GoHighLevel account.
2. Open the agency or specific sub-account where you want to use the toll-free number.
3. Navigate to the area where numbers can be managed. This is typically under a Settings or Phone Numbers section.

From here, you will be able to search for, purchase, and assign a new toll-free number.

Step-by-Step: Buy a Toll-Free Number in GoHighLevel

Use this detailed walkthrough to purchase your new line:

Step 1: Open the Numbers Section in GoHighLevel

1. Inside your selected account, go to Settings.
2. Locate and click on Phone Numbers (or similarly named menu such as Twilio or Numbers).
3. Look for a button such as Add Number or Buy Number.

This section is where GoHighLevel manages all phone lines, including local and toll-free numbers.

Step 2: Search for Available Toll-Free Numbers

1. Click the button to Add or Buy a number.
2. Select the Country for your toll-free line, usually the United States or Canada.
3. Choose the Toll-Free number type if there is an option to distinguish between local and toll-free numbers.
4. Enter any optional search criteria, such as area or pattern, if available.
5. Click to search for available toll-free numbers.

You will see a list of toll-free options returned from the connected phone provider within GoHighLevel.

Step 3: Select and Purchase the Toll-Free Number

1. Review the list of available toll-free numbers.
2. Choose a number that fits your brand and is easy for callers to remember.
3. Confirm pricing details such as monthly cost and per-minute or per-message rates.
4. Click Buy or Purchase next to your chosen toll-free number.
5. Confirm any final prompts so the number is added to your account.

After you confirm, the toll-free number will appear in your list of numbers inside GoHighLevel and will be ready for configuration.

Configure the New Toll-Free Number in GoHighLevel

Once purchased, you must configure how the number handles calls and texts.

Set Call Forwarding and Routing in GoHighLevel

1. Remain in the Phone Numbers area after purchasing the toll-free number.
2. Find your new toll-free number in the list.
3. Click to edit its settings or configuration.
4. Set the destination for incoming calls, such as:

• A user or team
• A call menu or IVR
• A voicemail system
• Forwarding to an external number

Make sure the routing aligns with how your agency or clients expect calls to be handled within GoHighLevel.

Configure SMS and Automation for GoHighLevel Toll-Free Numbers

1. While editing the toll-free number settings, enable SMS capabilities if available.
2. Assign the number as the default sender for SMS within the chosen sub-account.
3. Update any workflows, campaigns, or triggers to send messages from the new toll-free number.
4. Test sending and receiving messages to confirm proper routing.

This will allow you to use automations, campaigns, and follow-ups from a single toll-free line in GoHighLevel.

Testing Your Toll-Free Number in GoHighLevel

After configuration, testing is important to avoid missed leads or failed conversations.

• Place a test call to the toll-free number from an external phone.
• Verify that the call reaches the correct user, team, or IVR.
• Send a test SMS to confirm that messages appear inside your conversations area.
• Reply from inside GoHighLevel and make sure responses reach the recipient.

If anything does not work as expected, return to the number settings and adjust the routing or default sender options.

Troubleshooting Toll-Free Numbers in GoHighLevel

If you encounter issues while trying to buy or use a toll-free number, consider the following checks:

• Confirm your phone system is properly connected in the agency settings.
• Verify billing or credits are active for phone usage.
• Ensure the correct account (agency vs. sub-account) is selected before purchasing.
• Check that your user role has permission to manage phone numbers.

For additional details and any interface-specific screenshots, review the official help documentation provided by the platform. You can reference the original guide here: How to Buy a Toll-Free Number Inside GHL.

Using GoHighLevel Toll-Free Numbers in Client Workflows

Once your toll-free number is active, you can integrate it into everyday operations:

• Assign the toll-free line to specific pipelines or sub-accounts.
• Use it as the default number in funnels, forms, and chat widgets.
• Trigger automated SMS follow-ups from the toll-free line after form submissions.
• Log all inbound and outbound calls directly on contact records.

This centralizes communication in GoHighLevel and makes it easier to track results for each campaign or client.

More Resources for Optimizing GoHighLevel

If you need additional support implementing toll-free numbers or building full communication workflows, you can work with specialists who understand the platform deeply. For expert implementation, training, and strategy around automation and CRM, visit Consultevo for professional services.

By following the steps in this guide, you now know how to buy, configure, and test a toll-free number inside GoHighLevel. With a properly set up toll-free line, you can provide a professional experience for callers, streamline SMS campaigns, and keep all communication activity organized in one powerful system.

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