How to Log In as User in GoHighLevel

As an agency admin, you may need to view a sub-account exactly as your client sees it. While ClickUp is great for project tracking, you will use GoHighLevel to log in as a user so you can troubleshoot, test automations, and verify settings inside a client workspace without asking for their credentials.

This how-to guide walks you step by step through using the built-in “Log in as user” feature in GoHighLevel from the agency level.

What the GoHighLevel “Log In as User” Feature Does

The dedicated login option at the agency level lets you temporarily impersonate a user inside a specific sub-account. You can then see their exact dashboard, settings, and assets.

When you log in as a user in GoHighLevel, you can:

• View the sub-account as if you were that user.
• Test funnels, pipelines, and workflows from their perspective.
• Confirm permissions and access levels assigned to them.
• Quickly verify that configuration changes are working.

This tool is designed for agency admins managing multiple accounts in GoHighLevel and needing rapid, secure access.

Prerequisites for Using GoHighLevel User Login

Before you can log in as a user, ensure the following conditions are met:

• You are signed in with an agency admin or equivalent role that has permission to manage sub-accounts.
• A sub-account already exists in your GoHighLevel agency.
• At least one user has been created inside that sub-account.

Without these prerequisites, you will not see the correct options or users to select when you attempt to log in as someone else.

Step-by-Step: Log In as User in GoHighLevel

Follow these steps from the agency-level dashboard to log in as a user within a sub-account in GoHighLevel.

Step 1: Navigate to Your GoHighLevel Agency View

First, confirm that you are at the agency level:

1. Sign in to your GoHighLevel agency account.
2. Make sure you are in the main Agency view, not already inside a sub-account.

The top navigation and layout should reflect your high-level agency controls.

Step 2: Open the Sub-Account in GoHighLevel

Next, you must choose which sub-account you want to access as a user:

1. From the agency dashboard, locate the list of sub-accounts.
2. Click the name of the specific sub-account where the user exists.

This switches your context from the agency level into the selected client or location within GoHighLevel.

Step 3: Access the Settings Area

Once you are inside the chosen sub-account:

1. Look for the Settings option in the left-hand navigation menu.
2. Click Settings to open the configuration area for that sub-account.

All user-related configuration options are managed from this settings section in GoHighLevel.

Step 4: Open the Team Management Section

Within the sub-account settings screen:

1. Locate and click the Team or Team Management option (label may appear as “Team” depending on the interface version).
2. This will display a list of all users associated with the current sub-account.

Each user row typically shows their name, email, role, and status. This is where you can start the GoHighLevel login-as-user action.

Step 5: Choose the User to Log In As

Now you will select the exact user you want to impersonate:

1. Review the user list in the Team section.
2. Identify the user you need to log in as by name or email.
3. On the same row as that user, locate the option or icon that allows you to log in as that user (this is often presented as a button or contextual menu item).

Make sure you are selecting the correct user, especially if several team members share similar names or roles.

Step 6: Click the “Log In as User” Option

After you find the desired user:

1. Click the Log in as user option associated with that user row.
2. GoHighLevel will open a new session as if you were that user, loading their specific dashboard and permissions.

You are now fully viewing the account in the same way that user experiences GoHighLevel.

What You Can Do While Logged In as a GoHighLevel User

Once you have activated the login-as-user session, you can:

• Navigate the dashboard using the user’s exact permissions.
• Test funnels, forms, and pipelines as they appear to that user.
• Verify calendar setups, conversations, and automations.
• Troubleshoot reported issues by reproducing them in real time.

Any changes you make will be applied according to that user’s access level within GoHighLevel, so proceed carefully and document your actions for transparency.

Best Practices for Using GoHighLevel Login-as-User

To use this feature effectively and responsibly, keep these best practices in mind:

• Use only when needed: Log in as a user primarily for troubleshooting, testing, or configuration verification.
• Communicate with clients: Inform clients when you log in as their users for support so they understand what changes were made.
• Review permissions: Before logging in, confirm that the selected user has the right permissions to perform what you need to test.
• Log out when finished: Exit the impersonated session once you complete your tasks to avoid confusion.

Troubleshooting GoHighLevel Login-as-User Issues

If you cannot log in as a user correctly, consider these checks:

• Missing option: If the log-in-as-user button does not appear, verify that your agency account has admin-level permissions in GoHighLevel.
• User not listed: Confirm the user has been created under the correct sub-account and is active.
• Access error: If access is denied, review the user’s permissions and your own agency role.

For detailed reference, you can review the original vendor documentation at this official GoHighLevel support article.

Next Steps Beyond GoHighLevel User Login

Once you are comfortable logging in as users, you can streamline your broader agency operations. Consider pairing your GoHighLevel workflows with an organized implementation plan and standard operating procedures.

If you want strategic help optimizing your CRM, funnels, and automation processes around GoHighLevel, visit Consultevo for consulting and implementation services.

By following the steps above and using the login-as-user feature thoughtfully, agency admins can manage sub-accounts more accurately, solve issues faster, and deliver a smoother client experience inside GoHighLevel.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

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