How to Use Internal Chat in GoHighLevel

GoHighLevel includes a built-in internal chat feature that can replace tools like ClickUp comments or external messaging apps for quick team conversations. This guide explains how to enable, access, and use internal chat so your team can collaborate efficiently without leaving your CRM workspace.

The internal chat tool is designed strictly for private team communication. Messages are never visible to leads or clients and are stored inside your account for your team only. Follow the steps below to set everything up and start chatting with your staff.

Accessing Internal Chat in GoHighLevel

Internal chat lives in the main navigation bar, so your team can open it from anywhere in the platform. The interface is consistent for all team members who have access to the account.

Steps to Open the GoHighLevel Chat Panel

1. Log in to your GoHighLevel account.
2. Look for the chat icon in the left-hand or main navigation sidebar.
3. Click the chat icon to open the internal chat drawer.
4. Use the search or recent conversations list to select a user or group.

Once opened, the chat panel lets you move through one-on-one or group conversations, create new chats, and send messages in real time.

Understanding Internal Chat in GoHighLevel

The internal chat system is optimized for quick and private team conversations that stay entirely inside GoHighLevel. You can send text messages, add multiple team members to a conversation, and keep discussions organized by topic or department.

• All chats are private to your account.
• Contacts, leads, and external users cannot see any internal chat messages.
• Messages are intended for internal collaboration only, not for customer-facing support.

Because the tool is simple and focused, you can onboard team members quickly and keep all internal notes and collaboration in one place.

How to Start a New GoHighLevel Internal Chat

Starting a new chat takes just a few clicks. You can start a direct message with one user or create a group conversation that includes multiple staff members.

Create a One-on-One Conversation

1. Open the internal chat panel in GoHighLevel.
2. Click the option to start a new chat or plus icon (depending on your interface).
3. Search for the name or email of the team member you want to message.
4. Select the user from the list of available team members.
5. Type your message in the text box and press Enter or click Send.

The new conversation will now appear in your list of recent chats so you can return to it at any time.

Create a Group Chat in GoHighLevel

1. Open the internal chat panel.
2. Click to start a new chat.
3. Select more than one team member from the list of users.
4. Optionally, set a group name that describes the topic or department.
5. Type your first message and send it to start the group conversation.

Group chats are perfect for departments, project-specific communication, or temporary discussions around campaigns and workflows.

Using Mentions and Notifications in GoHighLevel Chat

You can highlight a specific team member inside a conversation using the mention feature. This helps make sure the right person sees important updates in busy chats.

How to Mention a User

1. Open any internal chat conversation.
2. In the message box, type the @ symbol.
3. Start typing the team member's name.
4. Select the correct user from the suggestion list.
5. Finish your message and send it.

When you mention a user, they receive a notification so they know the message is directed to them. This keeps GoHighLevel communication organized and reduces missed updates.

Internal Chat vs. Contact Conversations in GoHighLevel

It is important to understand the difference between internal chat and contact conversations so you avoid sending messages in the wrong place.

• Internal Chat: Used for private team communication, visible only to staff members inside your GoHighLevel account.
• Conversations with Contacts: Used to communicate directly with leads or clients via SMS, email, and other channels.

Internal chat is never visible to contacts. If you need to coordinate internally about a lead, you should keep that discussion in the internal chat instead of inside the contact-facing channels.

Best Practices for GoHighLevel Internal Chat

To get the most out of internal chat, establish some basic rules and habits for your team. This helps keep conversations clear and prevents important information from being lost.

Organize Chats by Topic or Team

• Create separate group chats for different departments (for example, Sales, Support, Marketing).
• Use descriptive group names that indicate the chat's purpose.
• Keep casual or off-topic conversations in their own group so work-related chats stay clean.

Use Mentions Strategically

• Mention users when you need a direct response or decision.
• Avoid overusing mentions so team members do not get notification fatigue.
• Summarize key decisions in a single message and mention stakeholders so they see the outcome.

Keep Sensitive Data Secure

• Limit access to your GoHighLevel account to authorized staff only.
• Avoid sharing passwords or highly sensitive personal details directly in chats.
• Use chat primarily for coordination, questions, and clarifications.

Troubleshooting GoHighLevel Internal Chat

If your team cannot access or use internal chat properly, review a few common areas that may cause issues.

Check User Permissions

• Ensure each team member has a user account in GoHighLevel.
• Confirm that their role and permissions allow them to access chat features.
• If a user cannot see the chat icon, have an admin review their role settings.

Refresh and Re-Login

• If chat appears stuck, refresh your browser tab.
• Clear cache and cookies if issues persist.
• Log out of your GoHighLevel account and then log back in.

Contact Official Support

If you still have trouble after basic checks, you can consult the official documentation or open a support ticket. The original internal chat documentation is available at this GoHighLevel help article.

Integrating GoHighLevel Chat Into Your Workflow

For agencies and consultants, the internal chat tool can become the central hub for coordination across pipelines, automations, and campaigns.

• Use chat to coordinate follow-up tasks after pipeline updates.
• Share quick updates about automation changes or new campaigns.
• Confirm who is responsible for each lead or client when workloads change.

For broader strategy, optimization, and implementation support around GoHighLevel and other tools, you can work with specialists such as Consultevo to design efficient internal communication workflows.

Summary: Why Use Internal Chat in GoHighLevel

The internal chat feature in GoHighLevel gives your team a centralized, private space to collaborate without relying on external messaging apps. By using direct messages, group chats, and mentions, you can keep all discussions tied to the same platform where your leads, pipelines, and automations live. This reduces context switching, increases accountability, and makes it easier for everyone on your team to stay aligned.

Once your team understands how to open the chat panel, start conversations, and leverage mentions, internal communication becomes faster and more organized. Implement the best practices in this guide to make internal chat a core part of your daily process in GoHighLevel.

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