How to Cancel Listings for a Sub-Account in GoHighLevel
If you manage agency locations across tools like ClickUp and GoHighLevel, you may occasionally need to stop an active listings subscription for a single sub-account. This guide explains, step by step, how to cancel business listings for a location in the Listings section without deleting the sub-account or impacting other locations.
The instructions below are based on the official documentation and walk you through the cancellation flow, what happens afterward, and what to expect regarding data and access.
Understanding Listings in GoHighLevel
In GoHighLevel, the Listings feature manages a location’s presence on multiple online directories. Each sub-account can have its own listings subscription that is controlled from the agency level.
When you cancel listings for one location, you are only stopping the listings subscription for that specific sub-account. Other locations and the broader GoHighLevel account remain active.
Before You Cancel Listings in GoHighLevel
Review these points before you cancel listings for a sub-account:
- You must have access at the agency level to manage listings.
- Cancelling only affects the selected sub-account’s listings plan.
- The sub-account itself is not deleted or deactivated.
- You can reactivate listings later if needed by purchasing again.
If you need strategic help planning your systems around GoHighLevel, you can also explore consulting resources at Consultevo.
Step-by-Step: Cancel Listings for a Sub-Account in GoHighLevel
Follow these steps carefully to cancel the listings subscription for one location.
Step 1: Open the Agency View in GoHighLevel
- Log in to your GoHighLevel account with your agency credentials.
- Make sure you are in the Agency view, not inside a specific sub-account.
You must be in the agency area to see and manage the Listings overview for all locations.
Step 2: Go to the Listings Section
- In the agency navigation menu, locate the section related to Listings or Reputation / Listings (wording may vary slightly depending on your interface version).
- Click to open the Listings dashboard where all sub-accounts and locations are displayed.
This page shows which locations currently have an active listings subscription in GoHighLevel.
Step 3: Find the Correct Sub-Account
- Scan the list of locations to locate the sub-account whose listings you want to cancel.
- If available, use any search or filter options to quickly find the business name or sub-account.
- Confirm you are selecting the correct location to avoid cancelling the wrong listings subscription.
Double-checking here helps prevent interruptions for the wrong client or business.
Step 4: Open the Actions Menu for That Location
- On the line for the chosen sub-account, look for an Actions button or a three-dot (ellipsis) menu.
- Click the menu to reveal available actions for that specific location.
The available actions typically include options to manage or cancel the listings for the current GoHighLevel sub-account.
Step 5: Select the Cancel Option
- From the Actions menu, click the option labeled Cancel or Cancel Listings for that location.
- A confirmation dialog or pop-up will appear, asking you to verify that you want to cancel the listings subscription.
Read the confirmation message carefully so you understand what will change for that GoHighLevel location once the cancellation is processed.
Step 6: Confirm the Listings Cancellation
- In the confirmation pop-up, review the details about cancelling the listings plan.
- Click Confirm or the equivalent confirmation button to finalize the cancellation.
- Wait for the system to process the request and update the status for that sub-account’s listings.
Once this is complete, the listings subscription for that specific sub-account in GoHighLevel will no longer be active.
What Happens After You Cancel Listings in GoHighLevel
After you cancel listings for a location, several changes take place:
- The location’s active listings subscription is stopped.
- The sub-account remains in your GoHighLevel agency and can still use other tools and features.
- You no longer manage that location’s listings from the Listings dashboard.
Keep in mind that directory changes already made may remain live on third-party sites, depending on the policies of those directories. The cancellation mainly affects ongoing synchronization and management inside GoHighLevel.
Reactivating Listings Later in GoHighLevel
If you decide to restore listings management for the same location in the future, you can usually:
- Return to the agency view in GoHighLevel.
- Open the Listings section again.
- Locate the sub-account and follow the prompts to purchase or re-enable listings for that location.
The exact steps to re-purchase or re-enable may vary over time, so always refer to the latest documentation if you do not see the expected options.
Troubleshooting Listings Cancellation in GoHighLevel
If you encounter issues while cancelling listings for a sub-account, try these checks:
- Confirm you are logged in with an agency-level user that has permission to manage billing and listings.
- Refresh your browser or log out and log back in to GoHighLevel.
- Check whether the location still shows an active listings plan or if the status has already updated.
- Document any error messages or unusual behavior before contacting support.
For the most accurate, up-to-date troubleshooting details, always consult the official documentation.
Official Documentation for GoHighLevel Listings
To review the original guide on cancelling listings for a sub-account, see the official help article here: Cancelling Listings for Your Sub-Account in HighLevel.
That page is maintained by the GoHighLevel team and reflects the most current interface labels and options available in the platform.
Summary: Safely Cancel Listings for One Location
Cancelling a listings subscription for a single sub-account in GoHighLevel is a straightforward process when you:
- Access the agency view.
- Open the Listings section.
- Select the correct sub-account.
- Use the Actions menu to cancel.
- Confirm the cancellation in the pop-up.
By following these steps, you can stop listings for one location while keeping the rest of your GoHighLevel setup and other sub-accounts fully operational.
Need Help With ClickUp?
If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.
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