How to Use Entity History in Listings with GoHighLevel Audit Logs

If you manage multiple locations in ClickUp, CRMs, or listing tools, understanding exactly who changed what and when is essential. In GoHighLevel, the Entity History feature in Listings works with audit logs to give you a clear, time-stamped record of every important update made to your locations and their data.

This step-by-step guide walks you through how to access, read, and use the Entity History view inside GoHighLevel so you can quickly troubleshoot issues, verify user actions, and maintain accurate business listings.

What Entity History Does in GoHighLevel Listings

The Entity History feature in the GoHighLevel Listings section provides a detailed audit trail of changes made to entities such as locations, profiles, and connected accounts. Each entry records:

• Which entity was changed (for example, a specific location)
• What field or setting was modified
• The previous value and the new value
• The user or system that made the change
• The exact date and time of the update

By reviewing this historical data, you can:

• Track user activity across your listing locations
• Identify incorrect or unauthorized changes
• Restore correct information based on past values
• Improve accountability within your GoHighLevel account

How to Access Entity History in GoHighLevel Listings

Follow these steps to open the Entity History view inside your GoHighLevel account:

1. Log in to GoHighLevel
   Sign in with your usual credentials. Make sure you have the appropriate permissions to view Listings and audit logs.

2. Navigate to the Listings section
   From the main left-hand navigation menu, go to the Listings or Reputation area where your locations and connected directories are managed.

3. Select the appropriate location or entity
   Choose the specific location, profile, or entity you want to analyze. This ensures the Entity History view filters changes for the exact item you are reviewing.

4. Open the Entity History view
   Look for an option labeled “Entity History” or similar within the Listings interface. Clicking it will display a chronological audit log for that entity in GoHighLevel.

Once the Entity History panel is open, you will see individual log entries showing all tracked changes associated with that listing.

Understanding GoHighLevel Audit Log Entries

Each audit entry in GoHighLevel Entity History provides a consistent set of details so you can quickly understand what happened. While the exact layout can vary, you will typically see:

• Timestamp – When the change occurred, in date and time format.
• User or source – Who performed the action (for example, a specific team member or system process).
• Entity – Which listing, location, or profile was affected.
• Field name – The exact field that changed (such as address, phone, website, or status).
• Old value – The previous value stored in GoHighLevel before the update.
• New value – The updated value saved after the action was completed.

When you review a series of entries in the GoHighLevel audit log, you can reconstruct a complete timeline of how a listing evolved over time.

Common Ways to Use GoHighLevel Entity History

Here are practical scenarios where Entity History inside GoHighLevel helps you maintain accurate and reliable listings:

Investigate Sudden Listing Changes in GoHighLevel

If a phone number, business name, or address suddenly appears incorrect, open Entity History for that location and:

1. Filter or scroll to the date when you first noticed the issue.
2. Identify the change entry that modified the wrong field.
3. Confirm who made the update and what the previous value was.
4. Use the old value to restore the correct information in your listing.

Audit Team Member Actions in GoHighLevel

When multiple users have access to listings, you can use GoHighLevel audit logs to:

• Confirm that required updates were actually completed.
• Verify that changes were performed by the right team member.
• Review patterns of activity for training or quality control.

This is especially valuable for agencies managing many client locations in GoHighLevel.

Validate Sync Behavior with Connected Directories

If listings are synchronized with external directories, Entity History entries in GoHighLevel show how and when data was updated. You can:

• See whether a change originated within GoHighLevel or from an external source.
• Check if synchronization updated only specific fields or an entire profile.
• Monitor recurring changes that might signal an integration issue.

Step-by-Step Workflow to Resolve Listing Issues in GoHighLevel

Use this repeatable workflow whenever you need to investigate a listing discrepancy using Entity History and audit logs in GoHighLevel:

1. Identify the problem
   Note exactly what appears wrong in the listing (for example, incorrect address or missing category).

2. Open the affected entity
   Go to the Listings section in GoHighLevel and select the specific location or profile.

3. Access Entity History
   Click the Entity History view to open the audit log for that entity.

4. Filter by date or action type
   Use available filters to narrow the log to the time range when the issue started, or to specific field changes.

5. Locate the relevant entries
   Look for changes that match the field with the problem, paying attention to who made the change.

6. Confirm the correct values
   Review the old value in the log to determine what the correct data should be.

7. Update the listing
   Return to the listing edit screen in GoHighLevel and manually restore or correct the field using the verified value.

8. Re-check Entity History
   After saving, confirm that a new log entry reflects your fix with accurate old and new values.

Best Practices for Managing Listings with GoHighLevel Audit Logs

To get the most value from Entity History in GoHighLevel, follow these practices:

• Limit unnecessary access – Grant listing edit permissions only to team members who truly need them.
• Review logs regularly – Periodically scan Entity History for critical locations to catch issues early.
• Document key changes – For important updates, combine GoHighLevel audit records with your internal documentation for full context.
• Train your team – Teach users how their actions appear in Entity History so they understand the importance of accurate updates.

Additional Resources for GoHighLevel Users

For more detailed, official reference on how Entity History and audit logs work within Listings, review the source guide on the GoHighLevel help center: How to use Entity History in Listings with HighLevel Audit Logs.

If you need strategic help implementing GoHighLevel across multiple client accounts, you can also learn more about expert consulting and implementation services at Consultevo.

By using Entity History and audit logs effectively in GoHighLevel, you gain complete visibility into every listing update, reduce errors, and maintain accurate, trustworthy data across all your locations.

Need Help With ClickUp?

If you want expert help building, automating, or scaling your GHL , work with ConsultEvo — trusted GoHighLevel Partners.

Scale GoHighLevel

“`