GoHighLevel Email Timer Fix

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How to Hide Countdown Timers in Apple Mail Using GoHighLevel

If you design email campaigns in GoHighLevel and organize your marketing tasks in ClickUp, you may have noticed that countdown timers do not always render correctly in Apple Mail. This guide explains how to hide timers in Apple Mail while still displaying them in other email clients using a simple HTML workaround.

Apple Mail has limited support for certain web technologies that power live countdown timers. Because of this, timers can appear broken or fail to load properly. By combining an HTML comment, a short script tag, and a fallback image, you can safely use timers in GoHighLevel emails while avoiding display issues for Apple Mail users.

Why GoHighLevel Timers Break in Apple Mail

Animated or dynamic countdown timers in emails typically rely on advanced HTML and CSS. Apple Mail does not fully support these features, so the timer:

  • May not load at all
  • May appear as a broken image
  • Can create layout issues in the message

The solution used by GoHighLevel support is to wrap the timer code inside an HTML comment along with a script tag. Apple Mail will ignore the commented section and the script, so it only sees a static fallback image. Other clients that correctly parse the content will still show the live timer.

Preparing Your GoHighLevel Email

Before adding the custom code, prepare your email layout in the GoHighLevel email builder:

  1. Create or open the email template where you want to show a countdown timer.
  2. Decide where the timer should appear in the message body.
  3. Prepare a static image to show specifically to Apple Mail users as a fallback.

This fallback image can be a screenshot of the timer or a simple graphic that matches your branding and communicates the deadline.

Core HTML Structure for GoHighLevel Timer Hiding

The key technique is to place your timer code and script inside an HTML comment, followed by the fallback image. Here is the basic structure described in the GoHighLevel support documentation:

<!--[if !mso]><!--><script></script><!-- -->

  [YOUR TIMER CODE HERE]

<!--[if !mso]><!--></script><!-- --><![endif]-->

<img src="[FALLBACK-IMAGE-URL]" alt="Countdown timer" width="600" style="display:block;" />

The exact timer code and image URL will differ for your campaign, but the pattern stays the same. The commented conditional code makes Apple Mail skip the timer and only display the fallback image.

Step-by-Step: Add the Code in GoHighLevel

Step 1: Open Your GoHighLevel Email Template

  1. Log into your GoHighLevel account.
  2. Navigate to your Marketing or Email Campaigns area.
  3. Open the existing email template or create a new one.

Make sure you are in the drag-and-drop email builder or HTML editor where you can insert custom code blocks.

Step 2: Insert a Custom HTML Block in GoHighLevel

  1. Locate the section in the email where the countdown timer should appear.
  2. Add a new content element and choose an HTML or custom code block (depending on your GoHighLevel builder version).
  3. Click to edit the HTML content of that block.

You will now paste the combined timer and fallback code into this block.

Step 3: Wrap the Timer Inside the Comment Structure

Follow these steps to copy and adjust the structure:

  1. Paste the HTML structure from the support example into your custom HTML block.
  2. Replace [YOUR TIMER CODE HERE] with your actual timer HTML code generated for your campaign.
  3. Replace [FALLBACK-IMAGE-URL] with the direct URL to your fallback timer image hosted in GoHighLevel or another image host.

Ensure there are no extra opening or closing tags outside the comment and conditional sections, as this can break how email clients interpret the code.

Step 4: Configure the Fallback Image

Set up the fallback image so that Apple Mail users see a clean, branded graphic instead of a broken timer:

  • Use an image width that fits your email layout, such as 600px.
  • Set an informative alt text like “Countdown to offer expiration”.
  • Use inline CSS for email compatibility, for example: style="display:block; max-width:100%;".

This fallback image will appear in Apple Mail and any other client that cannot render the timer code correctly.

Testing Your GoHighLevel Email in Apple Mail

Before sending your campaign to a full list, thoroughly test the email:

  1. Send a test email from GoHighLevel to a mailbox opened in Apple Mail.
  2. Confirm that the live countdown timer does not appear.
  3. Verify that the fallback image displays correctly and does not distort the layout.

Next, test the same email in other major clients such as Gmail, Outlook web, and mobile apps. Confirm that the timer appears and functions as intended where supported.

Troubleshooting Common GoHighLevel Timer Issues

Timer Not Showing in Any Client

  • Check that the timer code is correctly pasted between the comment and conditional blocks.
  • Confirm that you have not accidentally removed required script tags that your timer provider needs.
  • Verify that no additional HTML tags are accidentally commented out.

Fallback Image Not Appearing in Apple Mail

  • Ensure the image URL is correct and publicly accessible.
  • Confirm that the image tag is outside of the commented and conditional sections.
  • Test with another image to rule out hosting issues.

Layout Problems in GoHighLevel Emails

  • Limit complex nested tables or divs around the timer block.
  • Keep the timer block in its own row or section where possible.
  • Use inline styles to control spacing, margins, and padding for better email client support.

Best Practices for GoHighLevel Email Timers

When using countdown timers in email campaigns, follow these improvements for reliability:

  • Always include a fallback image for Apple Mail and older clients.
  • Keep timer graphics simple and on-brand.
  • Pair the visual timer with clear text explaining the deadline and time zone.
  • Test on desktop and mobile versions of several major email clients.

These practices, combined with the HTML workaround recommended in the original GoHighLevel support article, will minimize rendering issues and improve the user experience.

Additional Resources for Working With GoHighLevel

For more detailed technical context on this specific method, review the original GoHighLevel knowledge base article here: Hiding countdown timers in Apple Mail.

If you need broader marketing automation strategy help along with implementation inside GoHighLevel, you can also work with specialized consultants at Consultevo, who focus on CRM, funnels, and automation optimization.

By following the HTML pattern described above and applying it inside your GoHighLevel email templates, you can use dynamic countdown timers confidently while ensuring Apple Mail subscribers enjoy a clean and reliable version of your campaigns.

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