How to Assign LC Phone Numbers to Users in GoHighLevel

If your agency uses tools like ClickUp to manage tasks and wants consistent communication tracking, learning how to assign LC phone numbers to users in GoHighLevel is essential. This guide walks you step by step through configuring user-level phone numbers so calls and texts are logged correctly in every sub-account.

By assigning the right LC phone number to each user, you can ensure accurate attribution, better reporting, and a smoother communication experience for your team and clients.

What Are LC Phone Numbers in GoHighLevel?

In GoHighLevel, an LC phone number is the tracking or outbound number connected to a user’s profile inside a specific sub-account. When it is assigned correctly, all outbound calls and SMS messages from that user originate from the same number, helping maintain consistency with leads and customers.

Key points about LC phone numbers in GoHighLevel:

• They are attached at the sub-account level, not globally.
• They control which number is used for outbound calls and texts by a specific user.
• They can be changed or removed at any time by an account administrator.

Prerequisites Before Assigning Numbers in GoHighLevel

Before you assign LC phone numbers to users in GoHighLevel, make sure the following requirements are met:

• You have admin or sufficient permissions to edit users in the sub-account.
• At least one phone number is already purchased and available in the sub-account’s phone numbers section.
• The user you want to configure is already created in the system.

If you still need strategic help configuring your CRM workflows around LC numbers, you can review agency CRM consulting resources at Consultevo.

How to Assign LC Phone Numbers to Users in GoHighLevel

Follow these simple steps to assign an LC phone number to a user in a specific sub-account within GoHighLevel.

Step 1: Open the Correct Sub-Account in GoHighLevel

1. Log in to your GoHighLevel account.
2. From the main dashboard, switch to the sub-account where you want to assign the LC phone number.

All user phone settings are configured inside the relevant sub-account, so be sure you are in the correct one before proceeding.

Step 2: Navigate to Settings

1. Once inside the sub-account, look at the left-hand sidebar menu.
2. Click on Settings near the bottom of the menu to open the configuration area.

The Settings area is where most of the sub-account level options are found, including user management and phone number assignments.

Step 3: Open the Team Management Section

1. Within the Settings area, locate and click on My Staff or the section that lists your team members.
2. This page will show all users who have access to the current sub-account in GoHighLevel.

From here, you can choose which user you want to assign or modify an LC phone number for.

Step 4: Edit the User You Want to Configure

1. Find the user in the staff list whose LC phone number you want to assign.
2. Click the Edit icon or button next to that user’s name to open their profile configuration.

The user edit screen is where you will find the LC phone number options for that staff member.

Step 5: Locate the LC Phone Number Field in GoHighLevel

1. Within the user edit screen, scroll until you see the phone-related settings.
2. Look for the dropdown or field labeled LC Phone Number.

This field determines which number will be used for outbound calls and messages made by the selected user in this sub-account.

Step 6: Assign the Desired LC Phone Number

1. Click the LC Phone Number dropdown.
2. Select the phone number you want the user to use for outbound calls and SMS.
3. Ensure that the selected number is already active in the sub-account’s phone number list.

When you assign an LC phone number here, that number becomes the default for this user when they are working inside the specific GoHighLevel sub-account.

Step 7: Save the User Settings

1. After choosing the correct LC phone number, scroll down if necessary.
2. Click Save or Update to apply the changes to the user.

Once saved, the user’s future calls and texts from that sub-account will go out from the newly assigned LC phone number. If the user is logged in, they may need to refresh their browser to see the updated configuration.

How to Change or Remove LC Phone Numbers in GoHighLevel

You can change or clear the LC phone number for a user at any time. This is useful when staff changes roles or when you reassign numbers for tracking purposes.

Editing an Existing LC Phone Number

1. Repeat the earlier steps to open Settings > My Staff in the relevant sub-account.
2. Click Edit on the user whose LC phone number you want to modify.
3. In the LC Phone Number dropdown, select a different number.
4. Click Save to confirm the update.

After saving, the updated number becomes the user’s new default for outbound communications in GoHighLevel.

Removing an LC Phone Number from a User

1. Navigate again to Settings > My Staff in the correct sub-account.
2. Edit the user profile.
3. In the LC Phone Number field, choose the option to clear or leave it blank (if available) in your interface.
4. Save the user profile.

When no LC phone number is assigned, the system may use other default behaviors for calls and SMS. You should test your configuration after removing a number to confirm how outbound communication behaves.

Best Practices for LC Phone Numbers in GoHighLevel

To get the most from your phone configuration in GoHighLevel, keep these best practices in mind:

• Match numbers to roles: Assign specific phone numbers to sales, support, or success teams so reporting stays organized.
• Keep a naming convention: Use clear descriptions for each phone number in your account so it is easy to know which number belongs to which campaign or location.
• Audit regularly: Review staff profiles periodically to ensure LC phone numbers are still correct for active users.
• Test after changes: Make a quick test call or SMS after reassigning numbers to confirm that the right outbound number is being used.

Where to Find the Original GoHighLevel Documentation

If you want to review the original help center instructions, you can visit the official documentation from GoHighLevel here: How to Assign LC Phone Numbers to Users.

Use this official reference together with the detailed steps above to confidently assign, edit, and manage LC phone numbers for all your users across multiple sub-accounts in GoHighLevel.

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