How to Use the Wait Action in GoHighLevel Workflows

If you manage automations in tools like ClickUp and also build funnels in GoHighLevel, you need precise control over timing. The Wait action in GoHighLevel lets you pause workflow execution until a specific time, date, or event so you can automate follow-ups without manually tracking every contact.

This step-by-step guide explains how the Wait action works, the different Wait types you can use, and how to configure each option correctly inside your GoHighLevel workflows.

What the GoHighLevel Wait Action Does

The Wait action in GoHighLevel allows you to pause contacts inside a workflow until a defined condition is met. The workflow will continue automatically once the Wait condition is satisfied or expires.

You can use Wait actions to:

• Delay messages or tasks for a specific amount of time.
• Hold contacts until a certain date or day of the week.
• Pause automation until an event occurs, such as a tag being added or a form being submitted.
• Control follow-up pacing to avoid overwhelming contacts.

The Wait action is typically added between other workflow steps such as sends, updates, or conditional logic.

How to Add a Wait Action in GoHighLevel

Follow these steps to insert a Wait action into an existing workflow in GoHighLevel:

1. Open your Automations or Workflows area.
2. Select the workflow where you want to add a Wait action.
3. Click the + icon between two steps.
4. Choose Wait from the list of available actions.
5. Select your preferred Wait type (described below).
6. Configure the settings for that Wait type.
7. Click Save to apply the action to your GoHighLevel workflow.

Once added, contacts entering that step will pause until the condition is fulfilled.

GoHighLevel Wait Types Overview

GoHighLevel provides multiple Wait action types so you can control timing in different ways. The main Wait types are:

• Wait For
• Wait Until
• Wait For Event
• Wait for Opportunity
• Wait for Customer Reply
• Wait for Review Request

Each type is designed for a specific scenario and has its own configuration options.

GoHighLevel “Wait For” Time Delays

The Wait For option delays the workflow for a fixed period of time. After that period, the workflow resumes automatically for that contact.

You can set the Wait duration by choosing:

• Minutes
• Hours
• Days
• Weeks

Use this when you need simple time-based delays, such as:

• Waiting 10 minutes after a form submission before sending a confirmation email.
• Delaying 1 day before sending a follow-up text.
• Spacing out a sequence of emails over several days.

Configuration steps:

1. Select Wait For.
2. Enter the amount of time.
3. Choose the unit (minutes, hours, days, or weeks).
4. Save the action.

GoHighLevel “Wait Until” Date and Time Rules

The Wait Until option holds a contact until a specific date and time condition is met. This is useful when you need actions to occur on a certain day or during specific hours.

Common use cases include:

• Sending reminders only on weekdays.
• Triggering campaigns on the first or last day of the month.
• Running an action at a particular hour in the contact’s time zone.

Typical configuration options:

• Date or Day: a specific date, day of the week, or monthly rule.
• Time: the exact time when the workflow should resume.
• Time Zone: often based on the contact or account time zone.

After the selected date and time condition is true, the contact exits the Wait and moves to the next step.

GoHighLevel “Wait For Event” Conditions

The Wait For Event option pauses the workflow until a particular event happens to the contact. If the event does not occur within an optional time limit, the workflow can proceed without it.

Example event-based waits include:

• Waiting until a tag is added.
• Waiting until a form is submitted.
• Waiting until a pipeline stage changes.

Key configuration elements:

• Event Type: choose what must happen (e.g., tag added, appointment status change).
• Specific Value: define which tag, form, or status you are tracking.
• Timeout (optional): the maximum time to wait for the event.

Once the selected event is detected for that contact, the GoHighLevel workflow continues immediately.

GoHighLevel “Wait for Opportunity” Stage Changes

The Wait for Opportunity option is designed for pipeline-based sales processes. It keeps a contact in the workflow step until their Opportunity meets certain criteria.

Typical conditions include:

• Opportunity moves to a specific stage.
• Opportunity status changes to won or lost.
• Opportunity is created in a certain pipeline.

Configuration usually involves:

• Selecting the pipeline.
• Choosing the stage or status to wait for.
• Optionally adding a maximum wait time if the stage is never reached.

This helps align marketing automation with your sales process in GoHighLevel.

GoHighLevel “Wait for Customer Reply”

The Wait for Customer Reply option is used after sending an outbound message from GoHighLevel. It pauses the workflow until the contact responds, or until a specified time passes without a reply.

Common use cases:

• Sending an SMS or email and waiting for a response before deciding the next step.
• Branching your automation based on whether the contact replies within a set period.
• Preventing duplicate follow-ups to contacts who already answered.

Typical settings include:

• Channels to track (SMS, email, etc.).
• Timeout duration before the Wait expires.
• Follow-up actions for reply versus no reply using additional workflow logic.

GoHighLevel “Wait for Review Request”

The Wait for Review Request is designed for reputation management workflows in GoHighLevel. It lets you pause until a review request has been sent or a related event occurs.

Typical scenarios:

• Waiting for a review request to be triggered after an appointment is completed.
• Delaying additional follow-ups until the initial review request has gone out.
• Coordinating review reminders with other communication steps.

Setup usually consists of:

• Choosing the review-related trigger or condition.
• Optionally defining a maximum Wait period.
• Connecting subsequent actions such as reminders or tags.

Best Practices for GoHighLevel Wait Actions

To get the most from Wait actions in GoHighLevel workflows, consider these practices:

• Limit excessive delays: very long Waits can make workflows hard to troubleshoot.
• Use clear naming: label Wait actions so you know their purpose at a glance.
• Combine with conditions: pair Wait steps with if/else logic for more intelligent automation.
• Test thoroughly: run test contacts through your workflows to ensure Wait behavior matches your expectations.

Revisit your Wait settings whenever you change pipeline stages, tags, or messaging timelines to ensure everything in GoHighLevel remains aligned.

More Resources for GoHighLevel Users

For the complete reference on the Wait action, including the most up-to-date interface screenshots and options, review the official documentation on the GoHighLevel support site here: GoHighLevel Workflow Action: Wait.

If you want strategic consulting on building scalable automations and optimizing your GoHighLevel workflows, you can learn more at Consultevo.

By configuring the Wait action correctly and combining it with your other automation tools, you can create precise, reliable sequences in GoHighLevel that respond to real customer behavior and timing.

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